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How to get an HR24?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by muzicman82, Jun 1, 2010.

  1. Jun 2, 2010 #41 of 181
    bratboy

    bratboy Legend

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    Newer isn't always better. I actually liked my old HR20 but when it started acting up they replaced with a 22. I thought newer=better but then learned had lost the nice built in OTA feature. Other than perhaps a bit more reliable it was a step back. Had to jump thru hoops to get an AM21 to go with it.

    This time though the HR24's really do sound like a step up. That said, till I see for myself, DTV could still let me down. Just like how I was so sure they would add BBCAHD right away since Dish has it so they could show them up. Sadly its not listed on the horizon yet :(
     
  2. Jun 2, 2010 #42 of 181
    Carl Spock

    Carl Spock Superfly

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    Shades, you make a good point. The people here are the lunatic fringe. :goofygrin

    But we are also the trendsetters. We're the ones a friend calls when they are ready to add MRV. Our opinions become amplified. If the word gets out that the HR24 is the cat's meow, that's what everyone will want.

    A perfect example is a friend of mine in Minneapolis who recently upgraded to SWiM/DECA. All of her stuff is old. I helped her insist on getting a H24 so we could hang it on the wall, but in the middle of a conversation, she suddenly says, "I hear the HR24 is much better than their other DVRs. I should get DirecTV to swap out my old silver thing for it, right?"

    When I'm already hearing that the word on the street is the HR24 is what you want, DirecTV has a problem.
     
  3. Jun 2, 2010 #43 of 181
    bratboy

    bratboy Legend

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    Exactly why the csr's should have a way to ensure what unit is shipped to existing customers on request. They shouldn't have to go retail as that's more the future market. If you don't take care of your current market first then soon no market at all, at least to my way of thinking.
     
  4. Jun 2, 2010 #44 of 181
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    bratboy, I see your point. And this is something I've been talking about for a long time. There should at least be a way to get an HR24 at a slightly higher price straight from DIRECTV (or, the older receivers should be slightly discounted, depending on your point of view.)

    For the most part people don't care what they get, but for those of us who do, it would be nice to go straight to the source.
     
  5. Jun 2, 2010 #45 of 181
    420benz

    420benz Member

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    Georgia
    This is what i had to do to get an HR24. After 7 phone calls to 7 different CSR's i finally got one to credit my Acct. for 200.00 to cover the cost of an HR24. She did this while i was on the phone. I ordered it from Solid Signal and paid 199.99 plus 13.95 shipping. I checked my Acct.,and the 200.00 credit was there. Persistence does pay off.
     
  6. Jun 2, 2010 #46 of 181
    owl

    owl Cool Member

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    Jan 30, 2010
    Muzicman,

    I was in the same situation about 6 months ago and I got a DirecTv rep to give me a credit of $125 if I activated a new receiver and returned the one that I didn't want. At the time I wanted an HR23 and DirecTV sent me a refurbished HR21. I bought the HR23 from Solid Signal, returned the HR21 and got the credit. It showed up on my bill as PREMIER Partial Month Credit -125.00
     
  7. Jun 2, 2010 #47 of 181
    HoTat2

    HoTat2 Hall Of Fame

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    But specifically why did they decide to credit your account for $200.00?

    Were you entitled to a free HD upgrade or something?
     
  8. Jun 2, 2010 #48 of 181
    sda3

    sda3 Mentor

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    I got one in the mail a couple of months ago, opened it up and it was an HR20! I was annoyed at first, but it quickly wore off and I was glad it wasn't another slow HR22 like my other one. I only wish it wasn't silver. The early-mid 2000s and the silver electronics was a terrible time....
     
  9. Jun 2, 2010 #49 of 181
    420benz

    420benz Member

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    I called the retention # and told them about how slow the HR23 was and that the only way to fix this problem is with an HR24. The first 6 csr's all gave me different reasons why they couldn't do this.CSR # 7 was very supportive and said she was sorry about all the problems i was having and said she would credit my Acct. for 200.00. I asked her if she could send me an email stating that she did credit my Acct.and she did.I looked at my D* acct. and it was there. I am not up for an upgrade.
     
  10. Jun 2, 2010 #50 of 181
    Carl Spock

    Carl Spock Superfly

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    What I'm amazed about is you talked to seven CSRs without getting sent to the principal's office.

    How did you work that out? DirecTV discourages CSR roulette to the point of asking some folks to leave.

    You must be the nicest guy around, 420benz.
     
  11. Jun 4, 2010 #51 of 181
    Hutchinshouse

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  12. Jun 4, 2010 #52 of 181
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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  13. Jun 4, 2010 #53 of 181
    Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

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    When doing a quick Google for 'American Home Cinemas', the one page that shows up has one bad review and no other reviews. Also, their web site, which did exist at one time, is down.

    It looks like the company doing the selling on Ebay got these from 'American Home Cinemas'.
     
  14. Jun 4, 2010 #54 of 181
    Hutchinshouse

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    Here's the answer I got from the seller:


    These are units purchased by a DirecTV dealer for showroom
    account use as demo's but they were never activated. When they
    closed their showroom, they had alot of equipment left.


    We are liquidating their inventory.


    - americanhomecinemas


    This make any sense?
     
  15. Jun 4, 2010 #55 of 181
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Hopefully, some dealers on here, like Robert, can chime in.
     
  16. Jun 4, 2010 #56 of 181
    Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

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    It fits what I found about the company going down. They had a showroom in a mall. They actually made quite a splash during their grand opening: http://www.cepro.com/article/american_home_cinemas_mall_makeover/K312

    [​IMG]

    But, getting the RID is the only way to know for sure.......
     
  17. Jun 4, 2010 #57 of 181
    patg25

    patg25 AllStar

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    I was a D* 3 years ago, moved (got Comcrap) and am ready to go back. I was going to order 9 tuners between DVRs / receivers, MRV and Internet connection. I assume that would be a SWM install, so would this gurantee getting a couple of HR24s?

    If not, then what should I do? Order the same install, but buy one DVR from Solid Signal and have the installer just install that?
     
  18. Jun 4, 2010 #58 of 181
    elixir26

    elixir26 Legend

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    If I'm getting a new install I wouldn't let them in the house without ALL the dvrs being Hr24's. You'll have the latest dvr for your two year run under contract. Hr20s are great but old. 21s and 22s are crap I haven't had a 23 but hear they are as slow as a 21. My 2 cents
     
  19. Jun 5, 2010 #59 of 181
    patg25

    patg25 AllStar

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    But then what? Send them away and call to reschedule? Obviously I can't ask for HR-24s since I know the answer?

    What if I call the Installer directly instead of going through D*? Would I get the same discounts?
     
  20. Jun 5, 2010 #60 of 181
    drguava

    drguava New Member

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    Mar 27, 2003
    Directv tech came yesterday to setup MRV. I have 2 - HR21-100 and 2 HR-700 while hewas here I ask him about the HR 24 he said he had two in truck he called Directv put me on phone and I was able to get one HR24 for free to replace one HR21-100. Directv wanted $199 for second HR 24 I told them no I'll wait a year to replace second HR21-100. I've been with Directv since 1995.
     

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