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How to get an HR24?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by muzicman82, Jun 1, 2010.

  1. MISpat

    MISpat Legend

    210
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    Apr 21, 2009
    Yes it will. You're just using the switch to send the network signal to both the computer and the HR24.

    But if you have the Whole Home installation with DECA, you won't have any need to plug a network cable into the back of the HR24 because it will be going through the coax connection.
     
  2. Matt_Stevens

    Matt_Stevens New Member

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    Jun 21, 2010
    It's a private home and the owner basically said I could do whatever I wanted. The current renter on floor 1 has DTV and will move upstairs and continue with DTV. So I will move into floor 1 and get DTV myself.

    Summing up: Two family home. Each floor is a separate 'apartment.' Both floors have had DTV at one point or another. Current renter in apartment I am taking over has DTV.
     
  3. Robert L

    Robert L Legend

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    Dec 13, 2005
    I'm in the group that cannot seem to get Directv to really do anything, regarding trying to get a HR24 for the $99 deal. I also tried getting them to give credit if I purchased one but they acted like they never heard of such a thing. Ever since they were sold the last time, the entire company has been kind of stale in my opinion.

    About the only thing they've done is stuff that had already been started. It's taken forever to get any new HD and still not enough premium channels. I also notice that Dish signs up more lately, while that had been reversed for awhile.

    Around 3 years ago when I purchased 3 HR20-700's for about $900.00, or I should say rented, they did give me some back but I forgot how much. But I'm the type that installs everything and rarely calls and don't like to call really. I been with them 15 years, they say I'm filled with hearts......

    But this time I've been unable to get past the first line CSR, while in the past I could get the phone number and pin to CMG,retention,ect. I tried email, which actually has worked well for me but this time someone just said I'd be contacted, but 4 days later nothing.

    I just don't like the way they do their DVR's when trying to order at all. Plus the fact they seem to be trying to pull more and more away from retail. I'll probably just end up buying one sometime, I just find it silly I have to lose $100 because of the system they have in place.
     
  4. jacmyoung

    jacmyoung Hall Of Fame

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    Sep 8, 2006
    I don't have DECA, but I begin to think I should look into this just to get the support from DirecTV.
     
  5. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
    72
    Jul 12, 2006
    Los Angeles
    depending on location of the dish, you may be able to share the dish with the other apartment (not the account as that would be fraud, but the dish feeding two separate accounts). This might be more aesthetically pleasing. If it's something you guys want to consider, just ask questions here and folks can help you out. You would need to take precautions so that you wouldn't be sharing programs with the tenant in the other apartment, but it is definitely doable in most situations.
     
  6. Matt_Stevens

    Matt_Stevens New Member

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    Jun 21, 2010
    I talked to the current renter and he says they do NOT have HD right now, but that there are two dishes on the roof, one for each floor and that DirecTV has full records of what is installed, so I think I'll be able to call and have a productive discussion some time this week.
     
  7. sammy720

    sammy720 Mentor

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    Jun 16, 2010
    Okay the team approach through Ellen might be better to start with on D*'s executive level, but what if someone still doesn't have their issue resolved? I have heard of this multiple times, so it does happen. That, IMO calls for emailing the CEO. If the team can't make it happen, I guarantee that Mike White can. Yes, he is just one person, but he can and will make it happen for his customers when all else fails.
     
  8. MISpat

    MISpat Legend

    210
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    Apr 21, 2009
     
  9. jacmyoung

    jacmyoung Hall Of Fame

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    Sep 8, 2006
    I think Mike will hand the case down to the "team" for resolution as well. The fact it worked for some does not mean it will always be the best route.
     
  10. rahlquist

    rahlquist Hall Of Fame

    1,671
    3
    Jul 24, 2007
    Sometimes when you shake the tree from the top, you wind up with them looking up seeing that the "team" was doing something they dont like and they put a stop to it altogether...
     
  11. MatthewTheRaven

    MatthewTheRaven Mentor

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    Feb 21, 2008
    I'd like to add a recommendation to go through the Customer Advocacy Team via emailing Ellen Filipiak. I wrote her yesterday, got a call last night when I was out, returned it this morning, talked to a very nice lady named Rachel, she completely understood the issue and was able to help me out from start to finish. It was honestly the most positive experience I've ever had with calling DirecTV.

    YMMV as always, but after going through the normal CSR channels, emailing Ellen should be your next step. If they can't do it, by all means escalate as far as you feel you should go, but I absolutely would at least try this step. It was well worth it for me.
     
  12. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
    72
    Jul 12, 2006
    Los Angeles
    let me put it this way .. Mike White is just going to hand it off to the team anyway. That is their job .. He has visibility into this team already. If you think Mike White is calling the mail room asking them to send sammy720 an HR24, I think you're mistaken. His "people" are the team managed by Ellen Filipiak.
     
  13. barnt

    barnt New Member

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    Jun 18, 2010
    Just signed up for a new install and requested the HR24 from the rep. He made a note in the account saying I wanted that specific model. He also said just confirm with the installer when he calls to make sure that is what I will get. He was also pretty sure most places will use the newer HR24 model's anyway for an install. Let's hope it works out!
     
  14. judson_west

    judson_west Godfather

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    Jun 15, 2006
    That's about all you can do is "hope". I did the same thing while scheduling a MRV upgrade. Sent the installers packing 3 times before I decided to order a HR24 from overstock.com. But after all of that, I got a credit for $100 on the HR24 when I activated it.
     
  15. PHL

    PHL Legend

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    Jul 15, 2004
    Thanks for the suggestion. I tried calling D* and they said they were unable to give me a phone number. Anyone else know how I might be able to look them up? I'm in California, Southwest Riverside County, Murrieta/Temecula Valley, zip code 92562.
     
  16. modeboy

    modeboy New Member

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    Apr 13, 2010
    I just emailed Ellen -- we'll see what kind of response I get.

    Jason
     
  17. Rockermann

    Rockermann Legend

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    Aug 9, 2007
    Well, I was able to get an HR24. It should arrive tomorrow. Had to buy it from a third party, but I was able to get assurances from the retention department that I would be given credits so that my upgrade cost comes to the $99 advertised on DirecTV's website.

    As long as that happens as it should, I'm a very happy camper (as I normally am with D*).
     
  18. tamiraan

    tamiraan Cool Member

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    Jun 29, 2008
    As i mentioned, im just telling ya... Dont get so pissed off even b4 the installer arrives, hahaha.
     
  19. Carl Spock

    Carl Spock Superfly

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    Sep 3, 2004
    I was hoping somebody would hop in here.

    Can somebody help PHL out with the name of the company that does DirecTV's installs in this part of Southern California?

    If not, the installer may call you to confirm the appointment.
     
  20. corey84

    corey84 Cool Member

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    Jan 28, 2007
    I live in O.C. Had my install last Saturday. The installer came in a Directv Truck with Directv paperwork. I don't believe they are independent. He said they do not get too many HR24's. Luckily he replaced my HR20-100 with an HR24-500.
     

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