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How to get an HR24

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by rlinsurf, Sep 6, 2010.

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  1. Sep 9, 2010 #81 of 172
    E91

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    There is no need to take offense. When you say that a unit's overall level of speed and performance is not an aspect of "functionality" but rather is an "output," I think you are engaging in a bit of semantics. The point is that responsiveness impacts the user experience, which is why there is so much interest in the HR24.

    But, let me once again issue my earlier caveat: I have NEVER used an HR23. I don't think I've even seen one. So, I'm only telling you that others are concerned about it's responsiveness. I can't say whether or not that is a valid concern.
     
  2. Sep 9, 2010 #82 of 172
    E91

    E91 Godfather

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    Point taken! Let's just agree to disagree and part friends. I really didn't mean to give you such a hard time. Was just sitting in front of the computer all day with writer's block, so I spent to much time on this forum.

    P.S. My parents live in Lake Worth, so I'm down there all the time. Amazing how much that area has boomed.
     
  3. Sep 9, 2010 #83 of 172
    Hoosier205

    Hoosier205 Active Member

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    This conversation is completely irrelevant. You get what you get. If you want something specific, acquire it yourself. Complaints here will have no impact on this policy impact.
     
  4. Sep 10, 2010 #84 of 172
    E91

    E91 Godfather

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    True dat!

    We also got downstream. The OP didn't want to know what we all thought of D*'s policies. He just wanted to know how to acquire an HR24 - and you all answered that for him on the first page!
     
  5. Sep 10, 2010 #85 of 172
    Chuck W

    Chuck W Icon

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    Did you read the comments in the thread tho? Many of the comment say they voted "always", YET they admit to having the issue... If anything, from reading the commments, it seems it IS an issue. Then again, that was specific to a long ago CE.
     
  6. Sep 10, 2010 #86 of 172
    BattleScott

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    That's only if you play the game their way. I told the operator that I wanted it noted on the installation order that I would ONLY accept an HR-24 and would refuse installation of anything else. They gave the stock response of "we will note that on the order, but we can't guarantee a specific unit"...

    The installer arrived holding a new HR24 in the box and showed me the order when he arrived. It showed the note just as I had asked them to put it. He also said he was very happy to see that on the order and that he would have simply called to reschedule if they didn't have any available.

    You may be fine with "getting what you get", but there's no reason others shoud be if they want more.
     
  7. Sep 10, 2010 #87 of 172
    wingrider01

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    If you want more then you should be willing to pay for it, playing lets cancel the install because Joe Installer does not have what I want on his or her truck screws the installer out of their lively hood, but then you don't get want you want and don't care about the fact the installer will not get paid for his or her time. The need to institute a cancelation fee - you cancel when the installer is there you get charged for the truck roll.

    The other option order it from a outlet and pay the going cost for it, but then again someone would have to pay for it becasue they can't play csr roulette to get it for free. Better idea, have Directv institute a you get want you want surcharge - 50.00 non-negotable and they will make sure you get exactly what you want.
     
  8. Sep 10, 2010 #88 of 172
    BattleScott

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    These were the options I had for replacing a bad R15

    1) Repl R15 = no $, no term
    2) HR24 / 400 hrs / fast / deca = $99.00 + 2 yr term
    3) HR22-23 / 400 hrs / slow / no deca = $99.00 + 2 yr term
    4) HR20-21 / 200 hrs / slow / no deca = $99.00 + 2 yr term
    5) Time Warner
    6) Dish Network
    7) UVerse (by end of the year supposedly)

    The CSR was very persistent in trying to get me to go for option 2, 3 or 4 whichever might happen to show up, I said that since all 3 options would cost me the same, I would only accept option 2. If DirecTV wanted to stop this practice of customers demanding what they want, all they had to do was say "I'm sorry sir, I can't place the order for you because I can't specifiy what type of DVR to install". Instead, they placed my order knowing full well that I would refuse anything but the HR24.

    The installer that came to my door told me that whatever they type in the notes on the order when it is entered in the system is printed on the work-order when they get it from DirecTV. He even showed me the order and said he looks at each and every one to make sure he's doesn't miss any special instructions that may be there. If the installer chooses not read the order or to ignore it, then I have no problem turning them away. If DirecTV is not willing to put enough effort into making sure that their csrs are putting those notes on the orders, then that is also not my concern. The installer works for and is paid by DirecTV (either directly or contracted), not me and I'm simply not going to pay for something I don't want.

    It's has nothing to do with wanting "more", only what is right. I wanted the best value being offered for the price I was paying. If you or any other installer has a problem with it, take it up with DirecTV, it's not our responsibility as customers to look out for the interests of installers.
     
  9. Sep 11, 2010 #89 of 172
    Folin

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    That all makes good sense to me, Scott. I agree 100% that it doesn't make sense to pay a fair price for a reciever and have any chance to get something of lesser quality than what you desire/are willing to pay for. This is pretty simple from a consumer demand perspective.

    I just "ordered" an HR24 as a free replacement to an HR20. They allowed 1 free upgrade to allow for 3D programming, the rep said. Of course, she couldn't promise it would be an HR24.

    But where we live, we don't get a service call, we get drop shipped for this type replacement. So we'll see what we get, but I guess I'm on the hook for shipping it back if I get less than an HR24 and don't want to keep it.

    Seems if a customer asks for an upgrade and specifies a particular unit, they should honor that request or not place the order.

    If a customer doesn't specify, then send them the old crap because they just don't know or care. From a business perspective and trying to keep your customers satisfied, this current method of you'll get "?" is just stupid silly.

    I even told her if she would ship the HR24, I'd sign up for Whole House (DECA). They wanted $160 install charge for it, plus the $3/month going forward. To me, I would've paid that knowing I get DECA and at least one HR24 at that cost. But no...
     
  10. Sep 11, 2010 #90 of 172
    wingrider01

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    My point is that if you turn away an installer becasue they do not have a HR24 on the truck and for NO other reason a service charge needs to be made, not talking about anything else period. If you are not getting MRV then your chances of getting the HR24 is slim, that is no reason to turn a installer away from the job. What is right is what Directv states - you get a dvr - where is it promised a HR24 in writing? Want the exact item - get it from someplace that have it advertised, want best value - get it drom directv and take what they offer, don;t screw an installer becuse you don;t get what you want when they come out.

    As far as your other options

    5 - not willing to pay for the crap that they suppy in the way of dvrs, also have o desire to add that other dvr and have to pay them a fee in addtion to cable costs

    6. dish network - no thanks their policies suck worse then cable companies

    7. sorry uverse does not work, tried it, one dvr for the whole house, small hard drive, no ability to expand storage. having 2HD/2SD if you are lucky, nor,ally 1HD/2SD depending on your range from the Vrad. Have more then 2 HD tv's in the house
     
  11. Sep 11, 2010 #91 of 172
    bfrosty

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    still the USA? Let folks do what they want. When I pay for a DVR I have a right to get the unit I desire.
     
  12. Sep 11, 2010 #92 of 172
    Hoosier205

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    No you don't. Not unless you acquire one yourself. This isn't the federal government you're dealing with, it's a business. This business offers a lease and you get what you get. Get over it or choose a different provider.
     
  13. Sep 11, 2010 #93 of 172
    Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    If you're buying one to own you certainly do but it’s a lease. However, DirecTVs model is to have the same platform, same look and feel, and same functionality to the user regardless of which HR it is. I understand it...I don’t agree with it but I understand it.

    Personally, I disagree with this philosophy. IMHO, they should allow the subscriber to choose which DVR they get within reason. It would be incredible difficult if everyone wanted an HR24 but I really don’t like the “you get what you get” model. :shrug:

    It could be worse. All the cable companies in my area have basically one DVR and they all suck...I’m just sayin’ :grin:

    Mike
     
  14. Sep 11, 2010 #94 of 172
    BattleScott

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    The order says HR24 only, anything else will be refused. If you show up and try to get the customer to take something else, it is you that is trying to screw the customer, not the other way around. Charging a fee for refusing to take delivery of something they did not order is even more unethical than charging the same amount and requiring the same commitment for a 4 year old refurnished unit as a brand new, more featured, better performing model. So, honestly, I'm surprised they don't do it already.


    5 - I have messed with the dvrs a little, they're not too bad. They function better than my HR22. Not as much storage, but everything else works better.
    6 - I'm not sure what policies you're talking about. I don't see too much difference these days in how any of the providers treat their existing customers.
    7 - 2HD / 2SD is the norm around here. The in-laws have had it for close to 2 years now and I have used it quite a bit in that time. Aside from little softer HD, it is better in just about every other area. They also are now installing dvrs with 230SD/65HD in new accounts. So for a 2 HD TV home like mine, it would be a very viable option for replacement. My parents just switched from DirecTV to Uverse and like it better and are saving a considerable amount of money on their monthly bill with the bundling of tv/phone/internet.
     
  15. Sep 11, 2010 #95 of 172
    wingrider01

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    forget it, not worth argueing with you over the practice of turning away an installer because they don;t have what you want. Sorry but they need to add a surcharge for a installed turned away because the installer did not have the infamous HR24 on theyr truck. At least the install could get some money for their wasted time and fuel costs.

    2HD/2SD is no where near what is needed in this house, the larger hard drive dvr's are only available in specific market areas, again the drive is to small, when you have 3 kids and 2 adults that each have differing viewing intrests. Currenlt each on of the dvr's have 1TB hard drive on them.
     
  16. Sep 11, 2010 #96 of 172
    BattleScott

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    Why are you so opposed to people getting what they want? No one has to "get over" anything. All you have to do is tell them that you want it noted on the order that you will only accept an HR24 unit and will refuse anything else.

    Unitl DirecTV stops placing the orders with that noted, then it is a defacto order for an HR24 and they should honor it.
     
  17. Sep 11, 2010 #97 of 172
    BattleScott

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    It's your choice to show up without it. It states on the order that is all they're going to accept. If you're too lazy read it, or too greedy to believe it then that is your own fault, don't try and pin it on he customer.

    I didn't say it was an option for you, i said it was for me.
     
  18. Sep 11, 2010 #98 of 172
    Davenlr

    Davenlr Geek til I die

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    I install tea, coffee, and espresso machines. I can guarantee you, if I show up to install something the customer did not order, I will be driving back to my warehouse to get it, or just plain driving back to my warehouse.

    If a customer orders a Bunn TU3, and I show up with something else, then its my fault for not reading the work order.

    Why is it so difficult on this site, to get fanboys (no insinuation to the quoted poster above) to understand the CUSTOMER is the important person, not the company servicing the customer.
     
  19. Sep 11, 2010 #99 of 172
    Hoosier205

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    The customer does not have the option of specifying a specific receiver unless they acquire one for themselves. Your customers have the ability re purchase/request specific equipment. Very different scenarios.
     
  20. Davenlr

    Davenlr Geek til I die

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    Better tell that the the CSRs that are putting HR24 only on the work orders then. And my customers are no different than DirecTv's. Just because the customer doesnt have the option to specify a receiver doesnt mean they cant, and apparently are. So if Directv is dumb enough to lie to the customer, the installer better be ready to eat the cost of the trip.
     
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