I was a sub for 9 years until April when I called in and set up cancellation because they refused to give me a halfway decent deal for the HR34 and "whole home" setup. Long story short, they cut my service off before the setup cancellation date. So,when I called back in the next morning, they apologized for the "error" then offered me a new 2 year deal complete with NFL Ticket, the HR34 for 99 bucks, and wired "whole home" for free. Long story short, I think I lost my "valued customer" reputation cuz now they won't cut any deals on movie channels like they used to. Wondering if you have to be a customer for a year or something perhaps?? Just seems odd they used to always have deals. Or do I need to call into retentions?? Gotta be a way to get some deals. All I want to do is add Showtime and usually they'd give it either free for 3 months, or 5 bucks off/month for 6 months.... Any idea's on how to proceed? Thanks!