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Hr 20 700 not recieving guide info

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Chazb, Dec 6, 2010.

  1. Dec 6, 2010 #1 of 11
    Chazb

    Chazb AllStar

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    Jan 28, 2007
    For the last couple of weeks I have been getting the message receiver has not received guide info for x amount of hours call direct tv right away(920).I called and they could not duplicate the condition.


    Yesterday I kept getting this message all day and it finally said "You have not received guide info for ten hours please call direct(920) but they were not there because of the time.
    I hit the guide button and I had a blank screen then it went into a system reboot and it found everything again
    Could my dish be going bad or could it be my receiver and my signal strength is excellent any one have a clue of what could be causing this?

    HR-20 700
    0x40c-8,31
     
  2. Dec 6, 2010 #2 of 11
    jdspencer

    jdspencer Hall Of Fame

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    What LNB do you have on the dish?

    Check the signal strengths on all transponders on all satellites.
     
  3. Dec 6, 2010 #3 of 11
    Richierich

    Richierich Hall Of Fame

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    LNBs that are Marginal tend to quit working when the weather gets cold or it could be a coax connector freezing up.
     
  4. Dec 6, 2010 #4 of 11
    Chazb

    Chazb AllStar

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    I do not know which LNB I have and the transponders are all in the low 90s or higher 80s.
     
  5. Dec 6, 2010 #5 of 11
    Drucifer

    Drucifer Well-Known Member

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    NY Hudson...
    Yep, ten hours of no guide updates seem to be the threshold for an auto reboot.

    Currently four out five of my boxes are down searching for signal. Tech is due tomorrow morning.
     
  6. Dec 6, 2010 #6 of 11
    Drucifer

    Drucifer Well-Known Member

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    NY Hudson...
    It gotten cold here. And I can attest the not working part.

    101 is 0 on four of my boxes and marginal on the fifth.
     
  7. Dec 6, 2010 #7 of 11
    jdspencer

    jdspencer Hall Of Fame

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    On all satellites?

    I ask because if you have the 5LNB then the guide data usually comes from the 119 sat.
    If you have the 3 LNB then it comes from 101.
    If the 119 LNB is failing, then the guide data is too!.
     
  8. Dec 6, 2010 #8 of 11
    BigBearf

    BigBearf Cool Member

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    I had a problem this weekend at two locations due to the cold weather. I called D* and they scheduled someone to come out 12/20/10 so I troubleshot my network and found that it was probably due to the cold weather and snow that we had.
    After 12-16 hours things gradually come back but I had to reboot my system to get things resynced. It is really bad that the boxes will not function without the sat signal particularly with the 2 week delay in service call. I had to use my old HR10 via OTA to get by and will keep one hooked up just in case.
    Hope this helps.
    bigbearf
     
  9. Dec 7, 2010 #9 of 11
    carl6

    carl6 Moderator Staff Member DBSTalk Club

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    Seattle, WA
    Setting the incorrect dish/LNB type in satellite setup can cause this problem also. If you have a 3 LNB dish, but tell your system it is a 5 LNB (and I think vice-versa also), the receiver will not get the proper guide data. It looks in the wrong place for it based on the incorrect setup specification.
     
  10. Drucifer

    Drucifer Well-Known Member

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    NY Hudson...
    Mine was fixed today as they replace everything on the outside except the dish.

    So 99s & 103s are not being use by NorthEast HD users?
     
  11. Chazb

    Chazb AllStar

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    Jan 28, 2007
    I have someone coming out Thursday but I had to go thru hoops to get someone to come.
     

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