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HR-20 771 error cured by reset?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by circuit1, Oct 29, 2007.

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  1. Nov 3, 2007 #21 of 264
    K4SMX

    K4SMX Hall Of Fame

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    Yes, it will be interesting to see what you get, because if you get an HR20, and especially if you get a NEW HR20, when you obviously don't need OTA capability, there's going to be a lot of eyebrow raising going on here....
     
  2. Nov 3, 2007 #22 of 264
    circuit1

    circuit1 Cool Member

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    Oct 29, 2007
    You got that right. Another thing I thought was strange is my brother just got a new HR-20 receiver and his unit looks a little different. I have an HR-20 700 and he has an HR-20 100. The round blue lights on the front are a little different and his unit is solid on top, no grill on top for heat to be released, his heat grills are all on the side of his receiver.

    I compared the two and my unit runs hot. If you put your hand on top of mine you can really feel the heat. While his is cool to the touch.

    Also mine says it was made in China while his was made in Mexico.
     
  3. Nov 3, 2007 #23 of 264
    Jagg

    Jagg Mentor

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    Oct 3, 2007
    I had the 771 error about a month ago and made D* send out a Tech supervisor. The 771 error was there, but he INSISTED that my DVR was bad. After much wrangling (i lost all my programming) he swapped it out and it worked fine...until now.

    I just get the persistent 771 error again. I can't believe that my SECOND unit is also faulty, especially after working flawlessly for so long. I'm so aggravated at this point, i don't know what to do.
     
  4. Nov 6, 2007 #24 of 264
    circuit1

    circuit1 Cool Member

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    Oct 29, 2007
    I received a replacement HR-20 700 receiver from Directv today. It is a reconditioned unit but it looks brand new. I hooked it up and so far it is working fine, but only time will tell. Hopefully this one will work better and I will keep you guys informed of it's progress.

    If anyone else is having this problem I would call Directv and request a new receiver. For all the money they make the least they can do is make sure that their equipment works.
     
  5. Nov 6, 2007 #25 of 264
    justanotherguy

    justanotherguy New Member

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    Sep 11, 2007
    You never mention it explicitly, but from the surrounding remarks I assume you are talking about your MPEG4 locals. I am getting the 771 error on my OTA locals.

    I also believe this is a software problem. Ever since I took the 0x1B4 update, my OTA locals have been flaky and approaching useless. I had to go through the OTA setup to get some of them back in guide. Now I have to restart nearly daily. This started the day I took the update. This cannot be blamed on LNBs or multiswitches. It can however be blamed on bad software.

    Happened just now. Signal stength 77%. Before rebooting I simply changed channels. Fixed it. This is bad software. :nono2:

    I sure do feel sorry for the people who paid for their HR20s.

    todd
     
  6. Nov 7, 2007 #26 of 264
    racingminnieb

    racingminnieb Mentor

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    Oct 19, 2007
    I was receiving the 771 fault on my receiver everyday between 11 and 3. The signal would come back at night until about 9 or 10 then it would go out again. I had to go on a trip so while I was away I had a friend place my reciever in his house since his seemed to be working fine and he was unable to get it to work. When I returned the D* tech came and replaced my HR21-700 with a new identical unit. So far no problems. It is foggy today so I really don't expect it to be a problem right now. Also I haven't hit the magic 11:00 hour. I will keep you informed.
     
  7. Nov 7, 2007 #27 of 264
    gregftlaud

    gregftlaud Hall Of Fame

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    i got the 771 too a couple of days ago. just restarted my hr20-700 and it has been working fine since. it's most likely a software issue.
     
  8. Nov 7, 2007 #28 of 264
    Mr. Big

    Mr. Big Mentor

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    Nov 5, 2007
    I'm also getting the 771 error but it's only with the new HD channels. I've scheduled a service call for this Saturday and am hoping that it's a multiswitch problem because I have HR20 set up the way I want it. I really want this to work because I actually like the HR20 because it'll do things that the HR10 won't such as having all video outputs active at one time and passing Dolby Digital through HDMI. I do think that the TIVO interface is a bit more intuitive but I'm getting used to the HR20 interface and feel that it'll become 2nd nature in short time.
     
  9. Nov 7, 2007 #29 of 264
    Eric The Red

    Eric The Red Mentor

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    Nov 6, 2007
    Jagg, I have the exact same problem and they switched out my unit as well. It worked perfectly for about 2 weeks, then poof, same problems. Is your issue on HD locals or all HD?
     
  10. Nov 9, 2007 #30 of 264
    techdimwit

    techdimwit Legend

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    Sep 23, 2007
    We're having the same problem and it seems we get the 771 message on random channels - some HD, some SD. A reset fixes it for awhile. I don't want to trade the receiver we have for a refurbished one or an HR21 because we need OTA for our HD locals.

    Did I read somewhere that it's a bad thing to reset by using the red button?
     
  11. Nov 9, 2007 #31 of 264
    racingminnieb

    racingminnieb Mentor

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    Oct 19, 2007
    Ok, the 11:00 hour passed with no problem and it has been 2 days and still working. Hopefully it stays that way. Keep your fingers cross for me!!
     
  12. Nov 9, 2007 #32 of 264
    m0ondoggy

    m0ondoggy AllStar

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    Sep 11, 2007
    Did you have to get an extra WB68 or did it work with just one?
     
  13. Nov 9, 2007 #33 of 264
    Simpleton24

    Simpleton24 Legend

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    Sep 14, 2007
    I used my original WB68 (1). The polarity locker is installed between the gounding blocks and the multiswitch.

    It's been almost 4 weeks now and I still have not had any problems since I installed this. I truly believe it is a tuner problem and have a feeling it may be related to newer receivers, possibly a bad batch of tuners. Should probably do a poll to see which models are having these problems and what the build date is. Mine was installed Sept. 18 and was a new 700 unit.
     
  14. Nov 10, 2007 #34 of 264
    circuit1

    circuit1 Cool Member

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    Well I got my replacement four days ago and so far it has operated perfectly. I know it will take some more time to really prove itself, but so far so good. It still runs really hot like my first one, but no other issues.
     
  15. Nov 10, 2007 #35 of 264
    dwlevy

    dwlevy Mentor

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    Sep 4, 2007
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    I've encountered this problem, too. Not often, but it happens. It has occurred both on my HR20-700 and, most recently, last night one on my HR20-100s.

    Last night was the first time it ruined a recording. I had set the Lakers game to record on FSNW-HD. We went out to dinner and when we returned I went to watch the game and found that the tuner that the HR20-100 used to record the game had gone "771" and had thus far recorded almost two hours of black. The other tuner was fine.

    Now, this isn't an answer or a solution, but something that has made the inconvenience a bit more tolerable. I have discovered (at least for me) that rebooting the HR20 isn't necessary to recover from this error. All that is required is going into Set-up and running the "Sat & Ant > View Signal Strength" application. Just view a couple of sats on both tuners and then exit and you should find that your signal has returned. Much quicker than a RBR.

    This has worked for me every time, including last night where the signal was out for over 90 minutes.
     
  16. Nov 10, 2007 #36 of 264
    Mr. Big

    Mr. Big Mentor

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    Nov 5, 2007
    I had the service technician come out today to see about my 771 problem and he did all of his usual tests on the roof and came to the conclusion that my HR 20-100 was at fault, but he only had HR21's in his truck. I had to call D* to set up another service call and as long as it's noted that I need an HR20, they will bring one out (hopefully). I did, though, find a wacky workaround to get my HD channels to work and I don't know if this will work for everyone --- I found that if I tuned into two or three SD channels in a row and then go to the HD channel I want to watch, it'll always tune in. The 771 problem only occurs if I try going from one of the new HD channels directly to another. Go figure.
     
  17. Nov 11, 2007 #37 of 264
    JAYPB

    JAYPB Legend

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    I've had the 771 message pretty much for about 2 months now--on and off of course. IIRC, it's ALWAYS been on tuner 2 with this HR20 (my only one).

    This AM's installment involved Tuner 2....and ESPN-HD was the "untuneable channel" when I flipped the TV on. Now, correct me if I'm wrong....but isn't ESPN-HD STILL MPEG-2 (meaning it's NOT on one of the new sats???) I tried hitting channel up to go to Universal HD (74) but that still brought a 771 message. The other tuner was recording at the time (channel 630--an SD channel--with no problems). I instinctively just hit "2" for my local D* MPEG-4 WCBS...and that tuned in fine---then I was able to go BACK to 73....with no problems.

    WTF !??!!

    As an aside---the only other receiver I have on this dish/MS setup (Zinwell 6x8) is an HR10-250....which has had no problems tuning to any channels/satellites that I have seen. I wish I had run upstairs to see if ESPN-HD was coming in on the HR10 at the same time that I was having a problem on the HR20....but in my hurried pissedoffedness to FIX the 771 message I didn't even think of it :(

    As an aside, I recently installed 2 new BBC's that I had requested through D*'s website.....and swapped cables into tuner 1/2.
    :mad:
     
  18. Nov 11, 2007 #38 of 264
    trekologer

    trekologer Legend

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    Jun 30, 2007
    I am also having a 771 problem with the HR20-100S which I got for the bedroom. I have a HR20-700 in the living room that I am not having any problems with. I also did not have problems with the D10 that the HR20-100S replaced.

    Here's the twist... I am getting 771 on tuner 2 only. I do not have tuner 2 connected (I don't have a 2nd drop installed yet since I don't yet have a multiswitch). The unit says that tuner 2 is connected AND has signal on some transponders.

    The MR20-700 also does not have the second tuner connected (yet) but it correctly indciates no signal on tuner 2. I have tried different locations throughout my house and get the same thing. Anyone have ideas?
     
  19. Nov 11, 2007 #39 of 264
    m0ondoggy

    m0ondoggy AllStar

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    Sep 11, 2007
    I'm beginning to wonder if these problems are heat related with the HR20. What you are seeing is tuner 1 "bleeding" into tuner 2, I've seen it myself on some of these boxes, but only whey they are hot. Try shutting down your box for an hour, plug it back in and see if it still shows the problems. Every time I have had that happen was when the box was hot.
     
  20. Nov 11, 2007 #40 of 264
    racingminnieb

    racingminnieb Mentor

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    Oct 19, 2007
    Do you have any type of in line signal amp installed on any of your receiver? If so that could be your problem. I had identical problems until I removed the in line amp installe on a reciever in a bedroom.
     
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