HR-20 keeps dropping off Whole Home among others

Discussion in 'DIRECTV Connected Home' started by Matt L, Feb 13, 2019.

  1. Matt L

    Matt L Godfather

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    I have a tank of an HR-20 that has been in use for well over a decade and pretty much is still going strong. Issue I've been having as of late is for no reason it will drop of the WH network. I'll be watching a show then I'll get the notice "no longer available..." If I go to the HR-20 and reconnect the internet in 15-20 minutes it will pop up. Had this happen with one or two other DRVs too so it's not just the HR-20, but the HR20 happens more frequently. Not sure what is going now, my WH has been stable for over a decade, never had these issues.

    I'm hard wired via CAT5 to my home router. The only change -that should have no impact on my DVRs - is I dumped ATT Uverse internet and went with Comcast.
     
  2. WestDC

    WestDC Well-Known Member

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    What router are you using? Has that changed?
     
  3. inkahauts

    inkahauts Well-Known Member

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    What’s all your other equipment and how is it all connected? Has anything in the system or on your home network changed recently?
     
  4. Matt L

    Matt L Godfather

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    Router is Asus AC-87U, been in use for 2-3 years now. 3 HR24s and an HR20 on the network. Only change is internet service from ATT to Comcast. Using my own modem. I have added a 4T USB drive connected to the router as a server/backup.
     
  5. P Smith

    P Smith Mr. FixAnything

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    Perhaps for test purpose, but I would do that permanent - set static IP to all your DTV IRDs and decrease your DHCP pool to reserve space 10-20 IPs for that purpose.
     
  6. Matt L

    Matt L Godfather

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    Thanks, did that long ago. Have even tried reassigning addresses for each box, no luck. Have a large mostly wired network, currently router reports 30 "clients".
     
  7. P Smith

    P Smith Mr. FixAnything

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    That's tough environment for troubleshooting … no access to the IRD's logs ... perhaps logging traffic at the router point will help ? or Ethershark employing ?
     
  8. inkahauts

    inkahauts Well-Known Member

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    I’d suggest disconnecting the DIRECTV system from the internet and seeing what happens when it’s isolated for a while.

    And how exactly do you have it all connected? Do you use a deca for the HR20 or are you bridging Via a router to a deca network for the other receivers or???
     
  9. Matt L

    Matt L Godfather

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    All my DVRs area connected via CAT5 to my home router. No DECA or anything else.

    in doing research I see that the HR24 have built on COAX networking. If I disconnect from the CAT 5 and reboot will the HR24s do Whole Home over existing Coax? I really don't care of the DVRs are able to connect to the internet, I only uses that option rarely, though I could add the needed hardware. The only issue is the HR20, but that could be swapped out though 3 DVRs are plenty to record everything anymore.

    Edit, could I just add one of these to the HR20, connect it to the internet? or would I need 2?

    https://www.amazon.com/DIRECTV-Broa...8&qid=1410159564&sr=8-1&keywords=deca+adapter
     
    Last edited: Feb 17, 2019
  10. WestDC

    WestDC Well-Known Member

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    If your Going to use Coax -You will need a Deca to connect to your router/switch. That How the Internet Gets to the Coax - If you had a genie it would be Built in and would not need a cck deca
     
  11. Matt L

    Matt L Godfather

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    The question is do I need the internet to get to the coax? What if I just want to share between the DVRs?
     
  12. Matt L

    Matt L Godfather

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    Well, today I was a little bored so I disconnected the 3 HR-24s for my CAT5 network, rebooted them and Whole Home is working. Of course the HR-20 is missing from the equation. I'll run with it for a while as is and see how stable it is. Last night I tried watching something from the HR20 and 15 minutes in it got dumped off the network. Pops back up after 20 minutes or so, but tiring none the less.

    One frustrating thing I found was trying to move the Season passes that are on the HR-20 to one of the little used HR24s. If a first run show is not in the guide for the next two weeks I find it impossible to add. Out of the 10 recording set on the Hr20 Only 7 of them could be set on the HR24. Got a list to check in a few weeks and see if I can add them then.

    I could get a replacement for the HR20, it's HDMI output is dead, but it's connected to a 720p display via component and it works well that way. My Am21's died so if I want to record OTA stuff it is my only option so I'm not sure I want to deactivate it.
     
  13. WestDC

    WestDC Well-Known Member

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    On the HR-20 -I suggest you take a pictures of the series manger -That way you will have a record and when the next show comes around within the 14 day menu -you can add it to the Hr24 .
     
  14. Matt L

    Matt L Godfather

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    Yeah, good idea, thanks.

    Question - if I pick up one of the DIRECTV Receiver DECA Ethernet to Coax Adapter (DCA2SR0) Generation II (2-pack)(from Amazon...) will the USB port on the HR20 power it? Or do I need the powered version?
     
  15. WestDC

    WestDC Well-Known Member

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    The powered Version is for Connecting to a router/Switch for internet over coax. is your Hr-20 a 100 or 700 - the deca connection is wired different (connected) to the hr-20 different.
     
  16. codespy

    codespy The Pack is getting sacked!! DBSTalk Club

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    What is the powered version you are speaking of? I have both DECA generation 1 and 2, and they have both worked on my HR20-700. Just need a little more information.
     
  17. Matt L

    Matt L Godfather

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  18. codespy

    codespy The Pack is getting sacked!! DBSTalk Club

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    Got it. I hadn’t seen those. I just have the older gen DECA, and the Ethernet port is connected to it, along with one coax to my sat input #1- no power supply. I’m running a SWiM setup. I have not had any issues with the HR20 falling off network, and whole-home works fine. Every couple of weeks, one of my receivers falls off. A reboot brings it back.

    Are you running a SWiM setup?
     
  19. Matt L

    Matt L Godfather

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    Yes, SWM...
     
  20. codespy

    codespy The Pack is getting sacked!! DBSTalk Club

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    Give the DECA a shot. It can't hurt. I used to have everything Cat5 when I first did networking too with the HR's.
     

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