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HR-21 up in smoke!

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by rktscnc, May 12, 2009.

  1. Rich

    Rich DBSTalk Club DBSTalk Club

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    Probably would have shorted something out if a creature committed HRicide. :lol:

    Seriously tho, I think it just cooled down because he pulled the plug and as soon as it heats up again, the same thing will happen.

    Rich
     
  2. rktscnc

    rktscnc New Member

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    So you guys think it may really be okay? I figured as soon as I saw smoke, it was toast. I mean it really smelled like burning electronics and there really was smoke.

    Would you all be comfortable leaving it on while you slept that night?

    It is in a three sided cabinet. I'll check the fan and temperature. What temperature is too hot?
     
  3. Greg Alsobrook

    Greg Alsobrook Lifetime Achiever

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    I would worry if the temp read over 130.

    Personally, I would go ahead and have it swapped out. If it literally smoked, and smelled like burned electronics, then there is/was a problem.
     
  4. Greg Alsobrook

    Greg Alsobrook Lifetime Achiever

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    I just made a call for my in-laws on Sunday to have their H20 swapped out. They do not have the protection plan, and the rep told me there would be a 19.99 shipping charge.
     
  5. Rich

    Rich DBSTalk Club DBSTalk Club

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    What is the temperature reading? You might be able to save your recordings just by moving it out of the cabinet it is in. I did have a 21-200 without an eSATA that overheated. Never saw smoke, but the thing got so hot it was difficult to keep my hand on the cabinet. Got a new one and it has been fine. I just checked two 21s without eSATAs and one is at 99 degrees (in a really cold room) and the other is at 118 degrees in a warm room in a cabinet.

    Rich
     
  6. rktscnc

    rktscnc New Member

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    I just checked the temperature, and like Rich said it is 77°, and the fan is not running.

    So with in eSATA drive there is no way to know the true temperature of the 21?

    The case feels cool, especially compared to after the smoke out yesterday.
     
  7. Greg Alsobrook

    Greg Alsobrook Lifetime Achiever

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    I believe 77 is the temp it reads when there is an error.
     
  8. Rich

    Rich DBSTalk Club DBSTalk Club

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    77 degrees is the default reading when the fan is off. 32 degrees is the default reading when the internal drive is removed and the fan is off.

    Rich
     
  9. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I'd give it a "totally Toasted" rating.
    [I'd been waiting to hear about the smell]
     
  10. Rich

    Rich DBSTalk Club DBSTalk Club

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    If the case feels cool, you're probably all right. Keep checking it with your hand and if it starts to warm up, pull the plug. You can check the temperature anytime by disconnecting the eSATA and rebooting on the internal drive.

    As soon as the 21s (and I've never had a 23 or tried to put an eSATA on a 22, but I think the fan will stop on both of them if an eSATA is attached and recognized by the HR) recognize the eSATA the fan shuts off and the reading goes to the default reading of 77 degrees.

    Rich
     
  11. Rich

    Rich DBSTalk Club DBSTalk Club

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    I wondered what the smell was like too. I'd watch as many programs as I could (won't hurt the eSATA, I think) and then get another one. Electrical devices don't suddenly heal themselves. Once you get that smell...

    Rich
     
  12. gnahc79

    gnahc79 Godfather

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    to the OP, keep the fedex shipping tracking tag on the return box for a few months in case it is lost on the way back to DTV or if DTV doesn't mark the old dvr as returned on your acct (you'll see a ~$470 charge on your acct if this happens).
     
  13. rktscnc

    rktscnc New Member

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    Thanks for the heads up gnahc, I'll do that.
     
  14. Rich

    Rich DBSTalk Club DBSTalk Club

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    That is a good suggestion. I have had so many "replacement" HRs and it never ceases to amaze me that not one has been lost. I used to save all the stickers and emails, etc. Now, I just wait a month or so and dump them. If they haven't charged you for a lost receiver in a month (considering that that month or so consists of two bills from D*), you're good. I do wish that the company that you send them to would notify us of reception of receivers.

    One thing you can always count on, apparently, is D*'s accounting department. Seven years and not one billing mistake. That includes returned receivers and credits for purchased (from stores) TiVos and HRs. My wife has an accounting degree and she finds it hard to believe that they have never screwed any accounting functions up. Compare their accounting department to Verizon's and Verizon comes in a distant second.

    Rich
     
  15. Rich

    Rich DBSTalk Club DBSTalk Club

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    You are unplugging that thing at night, right?

    Rich
     
  16. rktscnc

    rktscnc New Member

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    Yes, I did unplug it last night. I still can't believe that it is still working. I figured once I got the smoke and the smell it was done. I'm curious to look inside the box, not that I could probably figure anything out, I'm just curious. But I won't be doing that.
     
  17. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    You could have "simply" smoked some insulation, since "chip smoke" is usually a "dead box".
    "Smoked insulation" isn't something I'd leave powered and not being monitored [well].
     
  18. Rich

    Rich DBSTalk Club DBSTalk Club

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    Don't know how long you've had HRs, but logic rarely prevails with them.

    Veryoldschool is probably (can't really tell for sure unless you look in the box) right about it being insulation burning off. With the fan turned off you must have lots of room for ventilation. If it was a chip, it would be dead, logically :lol:.

    If you did look inside you'd probably see a bare wire somewhere close to the hard drive or a transformer or God knows what else. In any event, don't take any chances with it. Circuit breakers and fuses rarely recognize fires until it's too late.

    Rich
     
  19. sarhaynes

    sarhaynes AllStar

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    I was just monitoring this thread and had a question about not being able to swap the eSATA drive to another DVR. Is it possible to connect the eSATA drive to a computer and view the files on a computer that has a MPEG-4 CODEC installed? Or does D* somehow encrypt the files on the disk or use some kind of proprietary file system?

    The software engineer in me is curious...
     
  20. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    "yes".
     

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