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hr-23 died (i think)...any way to guarantee i don't get another one?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by matty8199, Mar 1, 2013.

  1. Mar 1, 2013 #1 of 24
    matty8199

    matty8199 Icon

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    i believe my hr-23 died last night...got a txt from the gf that she was watching tv and all of a sudden it went black and the box wouldn't turn back on. tried pulling and re-plugging, reset button...nothing seems to work.

    gonna call them tonight to get a replacement sent out...is there any way to guarantee i get an hr-24 or 21? in other words, not a 23...i have had nothing but problems with the damn thing since the day i got it, last night is just the icing on the cake if it finally is dead...
     
  2. Mar 1, 2013 #2 of 24
    spartanstew

    spartanstew Dry as a bone

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    No.
     
  3. Mar 1, 2013 #3 of 24
    matty8199

    matty8199 Icon

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    alright, that's what i figured...in that case, i may just spend the $200 and order a HR24 from solid signal.
     
  4. Mar 1, 2013 #4 of 24
    harsh

    harsh Beware the Attack Basset

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    IFF you have a legacy switchgear setup, don't forget to order a BBC from DIRECTV.
     
  5. Mar 1, 2013 #5 of 24
    Drucifer

    Drucifer Well-Known Member

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    NY Hudson...
    For some strange reason, while DirecTV CSR say all HR2x are the same and they have no control over the model you will get, the likelihood of getting a different model is a rare event.

    All my broken HR21s, down thru the years, have been replaced by HR21s.
     
  6. Mar 1, 2013 #6 of 24
    Jacob Braun

    Jacob Braun King of Awesome

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    There's a pretty good chance you won't get an HR23 because they've often been on backorder lately.
    No idea why...
     
  7. Mar 1, 2013 #7 of 24
    matty8199

    matty8199 Icon

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    i have a swm8, hr21, h23 and hr23 (the one that is now dead) all running on whole home in unsupported mode (hardwired ethernet). also have local cable diplexed in at the swm and back out at each tv.

    really leaning towards just ordering the hr24...i can get free two day shipping on amazon. would i be able to get the hr34 from solid signal and activate it in my current setup or would i need additional equipment?
     
  8. Mar 1, 2013 #8 of 24
    Jacob Braun

    Jacob Braun King of Awesome

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    If you replaced the HR23 with an HR34 you would definitely be able to use that. You just can't add any more equipment.
     
  9. Mar 1, 2013 #9 of 24
    matty8199

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    how would that affect my bill? right now i'm paying a $10 advanced receiver fee and $3 for the whole home dvr, plus $6 for each receiver...and a $10 HD credit for 24 months for auto pay.
     
  10. spartanstew

    spartanstew Dry as a bone

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    Replacing one receiver with another wouldn't effect your monthly bill at all.
     
  11. matty8199

    matty8199 Icon

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    even if it's going from the hr23 to the hr34?

    would i have any issues getting the genie activated with whole home being in unsupported mode?
     
  12. DTWBHN

    DTWBHN Cool Member

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    I would say you have a better chance of them shipping you a hr24 over a 23 or 22. You wont get a 21 they are officially on the scrap list, theyre not rebuilding them anymore as of oct. Also as a note they pushed out a ton of hr22 and 23 in nov a dec to the warehouses to get them out before 2013. Weve had nothing but 24s since around xmas time...just my input for ya..
     
  13. Jacob Braun

    Jacob Braun King of Awesome

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    You have a SWiM, you will have no issues getting Whole Home activated, because with SWiM it is "supported"
    Just be sure to remind them that you have a SWiM and DECAs, and they'll be able to get it activated.
     
  14. matty8199

    matty8199 Icon

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    I don't have DECA...I have the swm but whole home is running on Ethernet.

    As far as the receiver, if I have them ship me one and I end up with a 23 I'm stuck with it at that point right? Is there any way for me to send it back and get the 24 from Amazon at that point?
     
  15. FarNorth

    FarNorth Godfather

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    I got an HR 22 to replace a dead HR 22 on the Friday before the Super Bowl.
     
  16. DaaQ

    DaaQ Legend

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    For a HR34 you would need a swm 16 for sure.
     
  17. sweep49

    sweep49 Legend

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    HR 34 replaces HR 23. So, OP would have an hr 21+h23+hr34 = 8 tuners, so swm8 would be ok.
     
  18. wingrider01

    wingrider01 Hall Of Fame

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    Maybe I missed something but if they replace a reciever with anything but one shipped from Directv it will restart the 2 year commitment and not negate the commitment on the old device - or am I missing something here
     
  19. matty8199

    matty8199 Icon

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    Just want to make sure I have this right before I order and end up messing something up... the genie can be activated with whole home running via Ethernet correct?
     
  20. Jacob Braun

    Jacob Braun King of Awesome

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    You're not missing anything, this is exactly what will happen.

    Yes it can, you should not have any trouble with it (but you really should switch to DECAs). The HR34 has a built in DECA. But it's Ethernet-networkable too.
     

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