HR-24/Genie keep disconnecting from whole-home

Discussion in 'DIRECTV Connected Home' started by lschwarcz, Sep 14, 2019.

  1. Rich

    Rich DBSTalk Club DBSTalk Club

    Feb 22, 2007
    Piscataway, NJ
    Not surprised. Turning an HR off sometimes fixes problems. I know we can't truly turn them off but...

  2. lschwarcz

    lschwarcz Mentor

    Sep 1, 2006
    Oct 30, 2019 UPDATE:

    I had replaced all suspect COAX connections and any barrel connector that wasn't rated for 3Ghz and that didn't work.

    I called DirecTV support and the nice lady there (who seemed OK but not a really experienced tech) suggested that I try power cycling the Power Inserter (PI21R3-16) and check the Ethernet cable going to my Connected Home Adapter (DCA2SR0-01). I tried these (actually just replaced the Ethernet cable with a new CAT6 cable) and this too didn't help.

    I called DirecTV again today (Oct 30, 2019) and the woman I spoke with seemed very experienced. She said she was a tech going back to before DirecTV was bought by AT&T.

    She had the same issue with her home setup. She said the issue is due to the DVRs not working well with DHCP. When the IP address lease is renewed (even if the address stays the same) the DVR doesn't handle it properly. For her the solution was to change the DHCP server to only renew the lease every 30 days instead of every 24 hours.

    She also told me that the newer DVRs like the Genie 2 handle this better.

    In the end, she said my options are (aside from me replacing my DVR with the newer one);
    • Disconnect the Ethernet cable from the Connected Home Adapter. I would then lose On Demand functionality.
    • Change setting in the DHCP server to renew leases every 30 days instead of every day. I would still have the same problem but only once a month instead of nearly daily.
    While she seemed very knowledgeable I'm still skeptical that the DVRs don't know how to handle the lease renewal of an IP Address from the DHCP server. These DVRs are all Unix based and networking like this has been rock solid in Unix forever!

    I think I'll try disconnecting the Ethernet cable from my Connected Home Adapter for a while and see if that helps. Even though I do use On Demand occasionally (when I miss recording a show) I suppose I could do without for a while for the test.

    Any thoughts from anyone on this?

    Thanks again!
  3. Athlon646464

    Athlon646464 Yada Yada Yada DBSTalk Gold Club

    Feb 23, 2007
    Uxbridge, MA
    Would giving your DVR a static address in your router stop the re-leasing every 30 days?
  4. WestDC

    WestDC Well-Known Member

    Feb 9, 2008
    DO you have a Genie hr44 or hr54 NOW? if you do lose the coax adapter and run a cat 5 or 6 direct to your switch or router . if NOT as suggested assign a IP address to your hr24 -with in your range of IP address (fore going) DCHP
  5. b4pjoe

    b4pjoe New Member

    Nov 19, 2010
    I use all static IP addresses for all of my DirecTV receivers and I've never had any issues with Whole Home.
  6. glrush

    glrush Cool Member/Supporter DBSTalk Gold Club

    Jun 29, 2002
    Shellsburg, IA
    I had a HR24 do this for me and it turned out that it was the HDD going belly up. I replaced the internal drive with an external drive and it solved the problem.
    Rich likes this.

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