HR-24/Genie keep disconnecting from whole-home

Discussion in 'DIRECTV Connected Home' started by lschwarcz, Sep 14, 2019.

  1. Rich

    Rich DBSTalk Club DBSTalk Club

    34,311
    1,556
    Feb 22, 2007
    Piscataway, NJ
    Not surprised. Turning an HR off sometimes fixes problems. I know we can't truly turn them off but...

    Rich
     
  2. lschwarcz

    lschwarcz Mentor

    101
    1
    Sep 1, 2006
    Oct 30, 2019 UPDATE:

    I had replaced all suspect COAX connections and any barrel connector that wasn't rated for 3Ghz and that didn't work.

    I called DirecTV support and the nice lady there (who seemed OK but not a really experienced tech) suggested that I try power cycling the Power Inserter (PI21R3-16) and check the Ethernet cable going to my Connected Home Adapter (DCA2SR0-01). I tried these (actually just replaced the Ethernet cable with a new CAT6 cable) and this too didn't help.

    I called DirecTV again today (Oct 30, 2019) and the woman I spoke with seemed very experienced. She said she was a tech going back to before DirecTV was bought by AT&T.

    She had the same issue with her home setup. She said the issue is due to the DVRs not working well with DHCP. When the IP address lease is renewed (even if the address stays the same) the DVR doesn't handle it properly. For her the solution was to change the DHCP server to only renew the lease every 30 days instead of every 24 hours.

    She also told me that the newer DVRs like the Genie 2 handle this better.

    In the end, she said my options are (aside from me replacing my DVR with the newer one);
    • Disconnect the Ethernet cable from the Connected Home Adapter. I would then lose On Demand functionality.
    • Change setting in the DHCP server to renew leases every 30 days instead of every day. I would still have the same problem but only once a month instead of nearly daily.
    While she seemed very knowledgeable I'm still skeptical that the DVRs don't know how to handle the lease renewal of an IP Address from the DHCP server. These DVRs are all Unix based and networking like this has been rock solid in Unix forever!

    I think I'll try disconnecting the Ethernet cable from my Connected Home Adapter for a while and see if that helps. Even though I do use On Demand occasionally (when I miss recording a show) I suppose I could do without for a while for the test.

    Any thoughts from anyone on this?

    Thanks again!
    Larry.
     
  3. Athlon646464

    Athlon646464 Yada Yada Yada DBSTalk Gold Club

    3,972
    455
    Feb 23, 2007
    Uxbridge, MA
    Would giving your DVR a static address in your router stop the re-leasing every 30 days?
     
    P Smith likes this.
  4. WestDC

    WestDC Well-Known Member

    3,385
    303
    Feb 9, 2008
    DO you have a Genie hr44 or hr54 NOW? if you do lose the coax adapter and run a cat 5 or 6 direct to your switch or router . if NOT as suggested assign a IP address to your hr24 -with in your range of IP address (fore going) DCHP
     
  5. b4pjoe

    b4pjoe New Member

    742
    166
    Nov 19, 2010
    I use all static IP addresses for all of my DirecTV receivers and I've never had any issues with Whole Home.
     
    P Smith likes this.
  6. glrush

    glrush Cool Member/Supporter DBSTalk Gold Club

    136
    62
    Jun 29, 2002
    Shellsburg, IA
    I had a HR24 do this for me and it turned out that it was the HDD going belly up. I replaced the internal drive with an external drive and it solved the problem.
     
    Rich likes this.
  7. gilviv

    gilviv Godfather

    381
    3
    Sep 18, 2007
    Miami, FL. USA
    Funny thing is that all my DVRs are on static IP addresses yet this problem continues!
     
  8. gilviv

    gilviv Godfather

    381
    3
    Sep 18, 2007
    Miami, FL. USA
    If I remove the DECA that’s connected behind one of the HR24s and connect the HR44 genie to an Ethernet switch that only has an Xbox 360 plugged into it will this provide internet to ALL the DVRs in the whole home and work well through this switch (TP-Link 5port)
     
  9. b4pjoe

    b4pjoe New Member

    742
    166
    Nov 19, 2010
    I see on here a lot of people use the ethernet port on their DVR's. When I had whole home installed the installer told me to never use that ethernet port on the DTV boxes. Originally I had a DECA but when I upgraded to the HR44 I got rid of the DECA and I connected the HR44 wireless to my main router which supplies internet to all of my other DTV boxes. Still do it the same way with the HR54 now. I've never had any issues with whole home or internet on any of my DTV boxes. Occasionally I do have to do the 'reconnect internet' on a device but other than that I haven't had any major issues. I do watch/record from OnDemand at times and have had no issues with that part of the internet connection to the DTV boxes.
     
  10. Rich

    Rich DBSTalk Club DBSTalk Club

    34,311
    1,556
    Feb 22, 2007
    Piscataway, NJ
    Over the years I've done everything I could think of to stop HRs from dropping off MRV and nothing helped. Nature of the beast, I think. Really believe rebooting sequentially once a week helps a lot, not the solution but it helps.

    Rich
     
    codespy likes this.
  11. gilviv

    gilviv Godfather

    381
    3
    Sep 18, 2007
    Miami, FL. USA
    What frustrates me the most about this is that it never had this issue before and then out of the blue! I’m resetting the HR44 at least once a day now....this is not the directv I was use too
     
  12. Rich

    Rich DBSTalk Club DBSTalk Club

    34,311
    1,556
    Feb 22, 2007
    Piscataway, NJ
    Do you reset all your HRs sequentially when you do that? If you don't...

    Rich
     
  13. gilviv

    gilviv Godfather

    381
    3
    Sep 18, 2007
    Miami, FL. USA
    Yes, I start with the genie and after it’s up I go to the next, then repeat
     
  14. P Smith

    P Smith Mr. FixAnything

    25,984
    512
    Jul 25, 2002
    W.Mdtrn Sea
    most likely when DHCP lease expiring
     
  15. b4pjoe

    b4pjoe New Member

    742
    166
    Nov 19, 2010
    I do not use DHCP on my DirecTV devices.
     
  16. Rich

    Rich DBSTalk Club DBSTalk Club

    34,311
    1,556
    Feb 22, 2007
    Piscataway, NJ
    How long does it take for the HRs to start dropping off? Once upon a time I had 12 HRs on MRV and had to reboot all the HRs weekly to keep most of them on MRV. Rarely had them all on MRV.

    Rich
     
  17. P Smith

    P Smith Mr. FixAnything

    25,984
    512
    Jul 25, 2002
    W.Mdtrn Sea
    Oh ! Then it would be interesting challenge to find a reason ...
     
  18. yobear

    yobear Cool Member

    26
    0
    Aug 25, 2007
    All we have to do every evening with our single HR24 (bedroom) receiver plus our GENIE (living room) receiver setup is; turn the bedroom tv on, select MENU-SETTINGS-RESET, take a shower, have a snack, head back to the bedroom and watch one of our favorite DVR programs. It’s been a ritual at our home for a few months now. Heck, what more should we expect for a 160 bucks a month!
     
  19. gilviv

    gilviv Godfather

    381
    3
    Sep 18, 2007
    Miami, FL. USA
    What’s crazy is that there is no noticeable pattern. I’ve seen it last a full week and then again just lasting a few hours.
    Recently I’ve removed the DECA from behind one of the HR24S and plugged the HR44 directly to a Ethernet connection made available by a internet switch.....rebooted all in the manner discussed....going on 3 days, we’ll see.
     
    Rich likes this.
  20. Rich

    Rich DBSTalk Club DBSTalk Club

    34,311
    1,556
    Feb 22, 2007
    Piscataway, NJ
    I see three 24s and the 44 in your signature. You have one SWM?

    Rich
     

Share This Page

spam firewall