HR-24/Genie keep disconnecting from whole-home

Discussion in 'DIRECTV Connected Home' started by lschwarcz, Sep 14, 2019.

  1. WestDC

    WestDC Well-Known Member DBSTalk Club

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  2. sanpablo

    sanpablo New Member

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    Ok, will give that a try, thanks!
     
    Rich likes this.
  3. eileen22

    eileen22 Godfather

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    Philadelphia...
    I am also recently having the issue of my HR24s dropping off of the Whole Home. When it happens, I see the red circle next to the recordings from the HR44 and I can’t play them from the HR24. However, on the HR44, I can still see and play the recordings from the HR24s. Nothing has changed with my setup, this just started happening more and more often in the past few weeks.
     
  4. eileen22

    eileen22 Godfather

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    Mar 24, 2006
    Philadelphia...
    Update on this: resetting the HR24s did not resolve the issue. Resetting the HR44 did resolve the issue, with the exception of recordings of On Demand programs, which still have the red circle in the HR24 playlists. Does this mean it’s an internet issue on the HR24s?
     
  5. Rich

    Rich DBSTalk Club DBSTalk Club

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    How do you reset ALL your HRs? You should reboot one HR. Wait for it to boot up completely (till you see a picture) then boot up another one. When that's done boot up another one. You have to do this sequentially or your MRV system won't work correctly. That should work for a while. I use to reboot all 12 of my HRs every Sunday. Took some time but most of the HRs stayed on MRV.

    Rich
     
  6. Larus

    Larus New Member

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    I have a HR44 Genie and two HR24s with Whole Home set up. In the past several weeks one or both of the HR24s lose their connection to the HR44, resulting in not being able to see their recorded programs on the Genie. The work around is to reboot the offending HR24. Once the reboot is done, I can then again see the HR24's programs on the HR44 Genie. This is now nearly a daily ritual and especially irritating if the HR24 is recording a program at the time.
     
  7. Rich

    Rich DBSTalk Club DBSTalk Club

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    Try rebooting the 44. When it's done booting up reboot one of the 24s. When that's done rebooting, reboot the other 24. You must reboot all the HRs sequentially to keep them on MRV. Won't stop them from falling off but that won't happen often. When you lose one, reboot all three HRs sequentially. I know it takes a bit of time but it's certainly worth doing. Once upon a time I had 12 HRs on MRV and had to sequentially reboot all 12 damn near every weekend.

    Rich
     
  8. Capt WackJob

    Capt WackJob New Member

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    It is getting to the point that I'm rebooting my HR-24 and HR-54 every two days to keep them on MRV.
     
  9. sanpablo

    sanpablo New Member

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    Long Island, NY
    I found that if I disconnected my cat5 cable from my HR54 all the receivers
    have stayed connected. I don't use On Demand that often so not a problem for me to keep it this way.
     
    Last edited: May 2, 2020
  10. jimmie57

    jimmie57 Hall Of Fame

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    Check to see if your 54 is connected to the net via wireless. Connected wireless and then add an ethernet cable is always a problem.
     
  11. sanpablo

    sanpablo New Member

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    Long Island, NY
    I always made sure that I was only connected wired or wireless only. Trying wireless now just to see if receivers will stay connected.
     
    jimmie57 likes this.
  12. Larus

    Larus New Member

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    Mar 16, 2006
    Well I have tried the above advice several times but a day later I can no longer see one or both of the HR24s' programs on the HR44 Genie. If I reboot the offending HR24(s) I can again see their programs on the Genie until about noon the next day, then most of the time one or both of the HR24s drop connection with the Genie. I am at a loss and this is really getting old.
     
    Last edited: May 5, 2020
  13. raromr

    raromr Legend

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    Same issue here. Maddening.
     
  14. Rich

    Rich DBSTalk Club DBSTalk Club

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    This appears to be a software problem. If that's true, you're gonna have to wait for an update.

    Rich
     
  15. sanpablo

    sanpablo New Member

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    Long Island, NY
    Tried wireless connection, receivers were still dropping off (seemed less frequent though) Disconnected wireless and receivers seem to be staying connected.
     
  16. raromr

    raromr Legend

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    Jun 24, 2010
    Same problem. I have tried everything. It has to be software. D says switch to minis. No thanks. Told it is a legacy issue w 24s being too slow to keep up with 54s. Makes zero sense. Most frustrating issue I ever had and ongoing since 11/19.
     
  17. b4pjoe

    b4pjoe New Member

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    I have an HR54 and 4 HR24's. Plus an H25 and C61K. I never have any of them disconnecting from whole home. If it was a software issue everyone would be having this problem. Or maybe I'm just lucky.
     
  18. raromr

    raromr Legend

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    Well I have tried everything I can. Replaced all receivers. Replaced all wiring. Replaced LNB. Replaced modem. Replaced router. Connected wirelessly. Disconnected internet. Drops no matter how it is configured. At my wits end. I cannot think of another step to try. I understand the reset
    fix but that is a bandaid not a cure. I was told by tech “supervisor” the choices are minis or live with it. That the 54s are too complex for the 24s. I don’t believe that but I have no possible other steps I can think of to solve.
     
  19. b4pjoe

    b4pjoe New Member

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    How are you supplying internet to your receivers?
     
  20. WestDC

    WestDC Well-Known Member DBSTalk Club

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    Have tried setting your receivers with STATIC IP address? go to each receiver and assign an IP address in internet settings --DCHP will release ip address (router setting) over time -That may be your issue
     

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