HR-24/Genie keep disconnecting from whole-home

Discussion in 'DIRECTV Connected Home' started by lschwarcz, Sep 14, 2019.

  1. WestDC

    WestDC Well-Known Member DBSTalk Club

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  2. sanpablo

    sanpablo New Member

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    Ok, will give that a try, thanks!
     
    Rich likes this.
  3. eileen22

    eileen22 Godfather

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    Mar 24, 2006
    Philadelphia...
    I am also recently having the issue of my HR24s dropping off of the Whole Home. When it happens, I see the red circle next to the recordings from the HR44 and I can’t play them from the HR24. However, on the HR44, I can still see and play the recordings from the HR24s. Nothing has changed with my setup, this just started happening more and more often in the past few weeks.
     
  4. eileen22

    eileen22 Godfather

    446
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    Mar 24, 2006
    Philadelphia...
    Update on this: resetting the HR24s did not resolve the issue. Resetting the HR44 did resolve the issue, with the exception of recordings of On Demand programs, which still have the red circle in the HR24 playlists. Does this mean it’s an internet issue on the HR24s?
     
  5. Rich

    Rich DBSTalk Club DBSTalk Club

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    How do you reset ALL your HRs? You should reboot one HR. Wait for it to boot up completely (till you see a picture) then boot up another one. When that's done boot up another one. You have to do this sequentially or your MRV system won't work correctly. That should work for a while. I use to reboot all 12 of my HRs every Sunday. Took some time but most of the HRs stayed on MRV.

    Rich
     
  6. Larus

    Larus New Member

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    Mar 16, 2006
    I have a HR44 Genie and two HR24s with Whole Home set up. In the past several weeks one or both of the HR24s lose their connection to the HR44, resulting in not being able to see their recorded programs on the Genie. The work around is to reboot the offending HR24. Once the reboot is done, I can then again see the HR24's programs on the HR44 Genie. This is now nearly a daily ritual and especially irritating if the HR24 is recording a program at the time.
     
  7. Rich

    Rich DBSTalk Club DBSTalk Club

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    Try rebooting the 44. When it's done booting up reboot one of the 24s. When that's done rebooting, reboot the other 24. You must reboot all the HRs sequentially to keep them on MRV. Won't stop them from falling off but that won't happen often. When you lose one, reboot all three HRs sequentially. I know it takes a bit of time but it's certainly worth doing. Once upon a time I had 12 HRs on MRV and had to sequentially reboot all 12 damn near every weekend.

    Rich
     

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