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HR Versions

Discussion in 'DIRECTV Tips and Resources' started by DeweySat, Apr 6, 2011.

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  1. DeweySat

    DeweySat Legend

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    Apparently, like most everything else about D*, it depends greatly on the CSR you happen to get. As far as I know, the only way to get a new box is to pay for it. In the case of the HR24, it's $200. Defective box replacements are always repaired units.
     
  2. spartanstew

    spartanstew Dry as a bone

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    Incorrect.
     
  3. SaLance

    SaLance AllStar

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    Nope, completely wrong. Even if you get a CSR on the phone and run them through the ringer until they tell you they will ship out a replacement HR24 I can promise you there is absolutely no way for that to happen, the ordering system is blind. If you want a HR24 the only way for certain is through a retailer or Solid Signal
     
  4. DeweySat

    DeweySat Legend

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    Just to be clear. If I call D* and tell them I want a new HR24 at the $200 price, I still may get a so-called refurbished unit?
     
  5. matt

    matt New Member

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    Yes, of any model of 20 through 24.
     
  6. Rich

    Rich DBSTalk Club DBSTalk Club

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    To add to your excellent adventure into D*Hell, if you think anybody actually does any refurbishing...well, I'd rethink that. I've never seen any sign of anything but cosmetic refurbishing and little of that.

    Rich
     
  7. DeweySat

    DeweySat Legend

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    I have bought a lot of electronic stuff over the years. Computers, hard drives, network adapters, etc. Every one of them looked absolutely brand new when I received them. The only way to tell from new was the label. The D* repair shop obviously does the absolute minimum to get the thing going. I would be suspicious that they even use the original hard drive. I have worked for other companies that did reconditioning of products. IBM was one. When we sent something out, you could be sure it was as good or better than the original. If I was in charge of the company, we sure wouldn't be sending out something like I received.
     
  8. matt

    matt New Member

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    I think people need to quit thinking of them as "refurbs" and more as "functionality checks." It just doesn't make sense from a financial standpoint to put a new housing and new hard drive on each and every unit. From the numbers I saw once, Celestica, one of the places that does these "functionality checks" only does a portion of the country and over 7000 receivers come in per day. Each one costs D* money.

    It makes no sense to swap a whole housing because of a dent or scratch. Obviously if so many of these receivers are getting to customers with damage, when they come back they will be damaged. Yes, some receivers that have a flaw functionality wise will slip through, and yes, some people will get a very nice receiver and take very good care of it. Of the literally millions of receivers out there, the vast majority are going to get beat to hell, have stuff piled on them, have doors broken off, have kool-aid spilled in them, become roach motels, and other general abuse.

    If you were running a company, and if you had a brain in your head while doing it, you would do the same thing. "Why am I taking the time to make each receiver perfect just so it can come back bruised and battered?" You're going to hire some college kid to figure out the fine line between a complete refurb and just doing the bare minimum while pisssing off the fewest amount of customers. Obviously the numbers favor having to send out two to a customer sometimes due to a bad drive instead of paying someone to open each and every unit and replace a drive that is probably fine in the first place with a brand new one.

    Get over it.

    And while were at it, leasing a car is nothing like leasing a receiver. You go to a dealership, they show you the exact car you are getting, in writing, you sign a lease and drive away. You go to D*'s website, they show you a picture and right there in plain sight they tell you "Model HR24 pictured. Your actual HD DVR model may vary." You check out and you get what you get. Learn to read and if you want a specific model go and find someone that sells them like the rest of us do.
     
  9. DeweySat

    DeweySat Legend

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    Maybe we would stop thinking about them as refurbs if DirecTV would stop calling them reconditioned. Right on the box it states, "Reconditioned Satellite Receiver." I spent most of my adult life in electronic manufacturing and quality assurance. Mostly in aerospace. When something is called "reconditioned" that means it is brought back to near-new condition. It doesn't mean make it work and to hell with the rest of it.

    I disagree with your comparison to leasing a car. This was exactly like that. I walked into a Costco, picked up a box with a brand-new HR22 in it, paid about $185 and walked out the door. I expect a replacement to be very close to what I am sending back.

    Can you even imagine Apple, Dell, Hewlett Packard or Compaq getting away with what you consider to be "good business practice?" It sure wouldn't happen in any of the facilties that I have managed. You have a strange view of the business world.
     
  10. matt

    matt New Member

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    Maybe they should change the sticker to "Used - Warranty void if broken"

    If any time my Apple, Dell, HP, or Compaq laptop bit the dust and they would send me a replacement for only the cost of shipping I'd be tickled as hell to get it and I'd be very appreciative too, even if it did have a big scratch on top of it. This Apple laptop I'm on right now had the battery go bad like a year ago, and I've been tethered to the wall outlet ever since. I wouldn't give a damn about the color and finish of a $20 refurb battery as long as it worked. Seeing as how D* will keep sending me replacements for the cost of shipping alone for as long as I choose to be a customer sounds very customer oriented to me.

    Maybe us paying full price per box and you're on your own if it dies would make you a happier customer. My view of the business world is not the least bit skewed. When you buy a refurb laptop from apple, you're paying for that refurb to look brand new. When you get a replacement IRD they're basically doing you a favor instead of telling you too bad like an apple would a year after you have had your computer.
     
  11. DeweySat

    DeweySat Legend

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    You are sure right about that. I would much prefer to go back to owning the equipment. The last time I bought an owned receiver, an R10 Tivo from Weaknees, it cost me $199. This HR22 cost me $185 for the privilege of leasing it, and I have paid $6 a month lease for 2-1/2 years. That's another $180 on top of the $185. A couple of more years and I will be up to $509 for the privilege of having something in my living room that looks like something you might buy at a yard sale. Or worse. Every piece of electonic equipment in our home still looks like the day we bought it. No matter how old it is. There is no way I am going to add a junker to the pristine equipment next to it.
     
  12. matt

    matt New Member

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    Owned or leased, you still have to pay the same cost of an additional receiver. It's been that way since the beginning, IIRC.

    To be honest, I'm not completely sure why anyone leases equipment at all, except for maybe the money being tied up in it I guess. You're sure not going to get that $200 lease fee back at any time, but I'm pretty confident that when it's time to sell what I have and get the latest and greatest I won't lose $200 doing it.
     
  13. spartanstew

    spartanstew Dry as a bone

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    I purchased two DirecTivo's - Sony T60's - about 10 years ago (owned) for $0.

    But, alas, things change.


    I'm lucky though in that all of my equipment (in the theater, the living room, and the game room) is in racks or stands so all you can see is the face plate
     
  14. DeweySat

    DeweySat Legend

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    I agree to a point. Back in the "old" days (I have been with D* since 1995) we did have to pay for additional receivers, even when owned. Now, however, everything from D* is leased and you pay for all of them. My bill shows two lines for Leased Receiver at $6. I have (had) two HR22's and pay for both of them, not just for the "extra" receiver. In the past I would have had to pay for only one of them.
     
  15. spartanstew

    spartanstew Dry as a bone

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    You should also have a $6 credit further down on your bill.
     
  16. DeweySat

    DeweySat Legend

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    No, but I do understand what was going on now. I actually had 3 receivers. An old Tivo, and 2 HD DVR's. I thought because the Tivo was grandfathered as lifetime, it wasn't costing me anything to just leave it activated. So when I got 2 HD DVR's, and saw the 2 Lease costs, I just assumed that every leased receiver had to be paid for. I was sure wrong about that. I have been paying the $5/mo (now $6) for 2-1/2 years for nothing. I got it straightened out with D* a few minutes ago. Now, I have just one HD DVR and NO lease cost. Better late than never I suppose.

    As a continuing saga of my D* experience (last week they deactivated my only active receiver by mistake) when they corrected the mistake, they reactivated both my active receiver as well as the defective one so I had two active receivers on my account again. Got that fixed too.

    In the meantime, I tried to access my account to see all the line items re this discussion. I got a pop-up screen that said I had recently asked to have my e-mail address changed. Someone apparently was trying to hack into my account. Some e-mail address I never heard of. So, call D* again and get that fixed. What next? This would be funny if it wasn't so frustrating.
     
  17. Drucifer

    Drucifer Well-Known Member

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    NY Hudson...
    You should of at least added a note for the future HR34
     
  18. P Smith

    P Smith Mr. FixAnything

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    What size of HDD in it ? 2 TB ?
     
  19. Drucifer

    Drucifer Well-Known Member

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    NY Hudson...
    Except for the five tuners, specs are not known. But with five tuner I can't picture any HD smaller than a 1TB. I would be happy with a 1.5TB HD.
     
  20. CCarncross

    CCarncross Hall Of Fame

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    DeweySat,

    Every receiver on your acct costs an additional receiver fee, was $5, is now $6...Lifetime Tivo means you dont pay the DVR fee as long as you keep it active on your acct. Example: If you have 3 active receivers, then you pay $12 in additional receiver fees, now since you have only 1 active receiver, since one is included in your acct would be no additional receiver fees...but since you apparently deactivated your Tivo, you probably lost your grandfathered lifetime free Tivo service on it....
     

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