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HR10-250 and MPEG4; Upgrade Offer

Discussion in 'DIRECTV SD DVR/Receiver Discussion' started by Earl Bonovich, Aug 3, 2007.

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  1. HDTVFanAtic

    HDTVFanAtic Banned User

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    Jul 23, 2005
    Call them up and tell them your HR10-250 went out.

    They seem to be saying "we'll send a new unit out, but we don't send out TIVOs, it will be a HR20" over the past few weeks.
     
  2. dennya

    dennya Cool Member

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    Aug 18, 2007
    Anyone made the switch and regret it? We have an HR10-250 in our living room, and an HR20 in the bedroom, and I pretty much despise the UI on the HR20.

    But my HR10 started getting flaky tonight. Plus the new channels. Plus apparently you can (unsupported) now use the ESATA port on the HR20? If true on the ESATA, that eliminates my biggest issue. (Since I do want more HD recording capacity than the HR20 offers by default, particularly if more channels will be HD.)

    Those of you who've gotten the $20 deal... Do you just ask to be transferred to retention?
     
  3. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

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    Oct 8, 2006
    1. This forum has hundreds of posts about installing an eSATA. The Seagate Free Agent 750 is a current favorite at around $200-$230 on sale. You also need the eSATA cable for about $20. Turn off the HR20 and unplug. Plug in the eSATA to the HR20 and turn it on. Plug the HR20 back in. Done.

    2. Here are dozens of the $20 upgrade success stories.

    Here are hundreds more.

    3. To call for the best upgrade price at the first prompt say cancel service. That puts you to retention. Call during business hours. Be polite. Research competitive offers ahead of time. Do not threaten. Although some successfully negotiated on the first call, others took three to four calls to get the right CSR.

    4. Factor in the average $200 price you can still get on eBay.

    There are some other resources in my signature below:
     
  4. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

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    Oct 8, 2006
  5. dennya

    dennya Cool Member

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    Aug 18, 2007
    Thanks, Milominderbinder2. That's some great info. Off to read. :)

    The one thing I haven't found is a definitive list of the HD channels that the upgrade is going to add. Still deciding if it's worth dealing with the DirecTV UI to get the new channels, or if I'd rather stick to Tivo...
     
  6. anubys

    anubys Godfather

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    Jan 19, 2006
    well, it's not definitive, but here's the list as we know it

    http://www.dbstalk.com/showthread.php?t=87235
     
  7. bonscott87

    bonscott87 Cutting Edge: ECHELON '07

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    Jan 21, 2003
    Just my opinion but spending 15 minutes learning a new UI is worth 100 HD channels. ;)
     
  8. Draconis

    Draconis New Member

    4,433
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    Mar 16, 2007
    Las Vegas, NV
    I hate to say this, satellite receivers are subject to Moore's Law just like any other piece of technology.

    While we may complain that the unit no longer works the way we want it to, the fact remains that it is working exactly as it was designed. At $749 each, I highly doubt that DIRECTV would upgrade every HD DVR for free.

    $99 is not all that bad of a price, try upgrading your 3-year old PC for that much.

    (If you think I’m kidding about the $749 call and ask for an owned (not leased) receiver.)

    Of course that is spoken by someone who has not forked out the money for a HD DVR yet. So please take my remarks with a grain of salt.
     
  9. newsposter

    newsposter Hall Of Fame

    1,429
    1
    Nov 12, 2003
    but how do you get the new dish and new cables and new switch?
     
  10. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

    4,107
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    Oct 8, 2006
    You will get all of that for free!

    Here are dozens of the $20 upgrade success stories.

    Here are hundreds more.

    To call for the best upgrade price at the first prompt say cancel service. That puts you to retention. Call during business hours. Be polite. Research competitive offers ahead of time. Do not threaten. Although some successfully negotiated on the first call, others took three to four calls to get the right CSR.

    Just call them!

    Factor in the average $180 price you can still get on eBay. (Was $200 last week.)

    There are some other resources in my signature below Be sure and read the installation tips for details.

    Yes. It really is that good of a deal!

    - Craig
     
  11. rahchgo

    rahchgo Godfather

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    Feb 2, 2007
    Chicago, IL
    You don't mention how long you have had the HR20, but if you have never read the "Tivo to HR20 Survival Guide", I highly recommend it. It helped me to love the HR20 UI even more than the Tivo's UI. To find the document, follow the link in Milominderbinder2's signature.
     
  12. rahchgo

    rahchgo Godfather

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    Feb 2, 2007
    Chicago, IL
    Since you get to keep the HR10-250 on an upgrade, how many times can you call back and upgrade it? :) I upgraded to HR20 last January so that I could get Comcast SportsNetwork Chicago in HD this summer. Worth the $199 upgrade price to me, just for that. Moved my HR10 to a SD TV in another room and replaced the DVR40 Tivo there. That gives me access to the HD package of channels, even though I can't watch them in HD. No real need to upgrade that for now. I also have a HTL-HD (Hughes non-DVR HD receiver) attached to a 19" monitor in my home office. H20 might be nice there. Don't want to upgrade either of them till SWM is available. It will require at least a switch, and I'd rather use SWM if I have to add a switch, so I can keep the OTA.
     
  13. Earl Bonovich

    Earl Bonovich Lifetime Achiever

    30,092
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    Nov 15, 2005
    They do keep track of what "deals" you have gotten.... for pretty much ever now with their latest CS software....
     
  14. bertman64

    bertman64 AllStar

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    Aug 24, 2007
    Tonite the DTV guy said 99.00 plus 19.95 but it would be a SWAP out and I would have to give up my HR10-250. I said NO DEAL since I have 3 SD dvr's I would rather get rid of and I told him I don't want to give up a 200 hour TIVO I paid several hundred dollars for! Also he said all the MPEG-2 HD channels will quit working within a month of the new rollout.
     
  15. anubys

    anubys Godfather

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    Jan 19, 2006
    they call it swap, but they do leave the old unit...if need be, just buy any old and useless series 1 for $10 and swap THAT :D
     
  16. Lord Vader

    Lord Vader Supreme Member DBSTalk Club

    8,741
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    Sep 20, 2004
    Galactic Empire
    This past week I got my first HR20-100 to supplement, not replace, one of my three HR10-250s. They gave it to me at no cost, except for the $19.95 "shipping" (now why even charge that if the installer brings it out anyway?). Today I called up and after much hemming and hawing got two more HR20's on order for $99 each, NO shipping this time (weird), AND an immediate $150.00 credit on my bill. So this amounts to a $198 charge on my bill and a $150 credit for a net cost of $48 for two more HR20 HD DVRs. The net cost effectively equals the cost of shipping for two units. Go figure. Regardless, I'm basically getting two more units for "free," in a sense, similar to my first.

    I won't complain about that. :)
     
  17. Rich

    Rich DBSTalk Club DBSTalk Club

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    Feb 22, 2007
    Piscataway, NJ
    All my Ultimate TVs were swapped out with TiVos at no cost to me. Now if I send a TiVo back, I get an R15 at no cost. I agree with you, they should continue to replace the HD TiVos at no cost. Past practice counts.
     
  18. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    Bill Gates is a "geek" and seems to have done rather well for himself. Wish I was that "geeked up". That term has taken on a derogatory meaning over the years that it doesn't deserve. Don't remember anyone disagreeing with bonscott before, he is usually right on the money and easy to understand.
     
  19. Rich

    Rich DBSTalk Club DBSTalk Club

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    Feb 22, 2007
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    Hey Scott,

    I like Vista. Had problems with it?
     
  20. Rich

    Rich DBSTalk Club DBSTalk Club

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    Feb 22, 2007
    Piscataway, NJ
    I have four HR20s and paid $239 at CC for one, the rest were free from D*. Patience and politeness help when dealing with these people (CSRs) who have customers screaming at them.
     
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