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HR10-250 TiVos are rebooting daily

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by ejjames, Nov 8, 2010.

  1. Nov 8, 2010 #1 of 15
    ejjames

    ejjames Icon

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    I was hoping you all would let me ask a 10-250 question. (I was going to post this in the proper area at tivocommunity, but I could feel the tumbleweeds brush me as they passed by.) :)

    I have 4 DVRs, two HR20-700s and two HR10-250's. (My wife and daughter love tivo more than HD, so be it, there is peace in our household.)

    I have no MRV and no SWiM. Just 4 wires running from my slimline-5 to my multiswitch (with 1 OTA) and 2 wires running to each receiver.

    The 20-700s are working fine, but both 10-250s will reboot, usually when the remote is pressed for the first time of the day. It seems to record all the shows we ask.

    Any thoughts?

    Moderators, please move this if not appropriate. Thanks in advance.
     
  2. Nov 8, 2010 #2 of 15
    codespy

    codespy Ted- Get some free agents NOW!!! DBSTalk Club

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    There is heavy discussion over at TiVoCommunity on this....many people are affected. No answers from DirecTV on this either.
     
  3. Nov 8, 2010 #3 of 15
    ejjames

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    Thank you.
     
  4. Nov 8, 2010 #4 of 15
    codespy

    codespy Ted- Get some free agents NOW!!! DBSTalk Club

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    Glad Favre came through for you this weekend! It was fun to watch (towards the end).
     
  5. Nov 9, 2010 #5 of 15
    litzdog911

    litzdog911 Well-Known Member

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  6. Nov 9, 2010 #6 of 15
    ejjames

    ejjames Icon

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    I've read some reports that it's affecting some. It's too much of a coincidence that mine ard behaving in the same way, at the same time, when they have given me 6 years of trouble-free service.
     
  7. Nov 9, 2010 #7 of 15
    Richierich

    Richierich Hall Of Fame

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    Probably another Guide Data Change that is triggering DVRs that can't handle the changes to the data coming in so they generate error messages that fill up the Error Log and then the CPU has to Reboot in order to Clear the Error Log.

    This happened with HR2X DVRs several months ago and caused Massive Lockups and Freezes and Reboots until Directv sent out an Emergency Fix.
     
  8. Nov 9, 2010 #8 of 15
    JohnDG

    JohnDG Legend

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    I'm getting daily reboots on my HR10-250 and my DTV Series 2 TiVo. I also have two DTV Series 1 TiVos that are not having a problem. Started about a week ago. Neither unit had given me any problems prior to last week. They are on a UPS.

    jdg
     
  9. Nov 9, 2010 #9 of 15
    jal

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    Getting reboots on my Hr10-250 as well.
     
  10. drpjr

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    Sakatomatoes...
    My brother in law's HR10 is also rebooting daily. It started a few days ago after reactivating the home account from a six month hiatus using their RV account. Has there been a software update in the past six months that could be the culprit?
     
  11. drpjr

    drpjr Icon

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    Sakatomatoes...
  12. litzdog911

    litzdog911 Well-Known Member

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  13. drpjr

    drpjr Icon

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    Sakatomatoes...
    litzdog911, Thanks for the link(twice). I outsmarted myself thinking your first post link did not include the HR10s.:eek:
     
  14. TomCat

    TomCat Broadcast Engineer

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    I do not Know why this happens; all I can do is speculate that it has something to do with intolerance of certain signals. By that I mean that mine would reboot far more often if left tuned to CBS or CW (both of which use a similar architecture for distribution). I got in the habit of not leaving the box tuned to either channel, and it cut the incidence of reboots by about 75%.

    Another thing that seems to work is preventative reboots. In fact, if you use the second option (the one that clears thumbs info) that seems to work even better. A forced reboot such as this seemed to help both my '250's. I was good for a day or two after this.

    But what really seemed to fix it was the third option (the one just above the one that blows away all recordings, which I do not recommend for obvious reasons). This option can take up to 72 hours, or so I'm told (both of mine finished in less than a day) but the outcome was that reboots have all but vanished. You only have to perform this once and it fixes things fairly permanently, while the above, less-invasive options, must be repeated.

    Good luck. I battled this for some time (and apparently came out on top), so I hope what I learned in that battle can be of some advantage to you.
     
  15. DC_SnDvl

    DC_SnDvl Godfather

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    Aug 17, 2006
    The one I have is rebooting on a regular basis also.
     

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