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HR10-250 will no longer get HD in 2 months

Discussion in 'DIRECTV SD DVR/Receiver Discussion' started by shadyB, Jul 12, 2007.

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  1. shadyB

    shadyB Cool Member

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    Sep 12, 2006
    According to the CSR (Samantha very nice lady) from DirecTV that I just talked to, the HD Tivo's will no longer be getting HD in about 2 months. Take this information with a grain of salt of course, but that was what I was told. The only deal they would give me for an upgrade was 199 for the HR20 and 19.95 for the shipping. So I am passing for now and hoping for a better deal comes here soon.

    I paid 500 for my HR10-250 just 2 years ago, and now they want me to cough up another 200 to be able to lease the HR20. I hate to say it, but if they do not come up with a better deal than I will be moving to Verizon Fios TV. I already have it for Internet and it is superb. The triple play deal they are offering is very tempting, and I do not need NFL Sunday Ticket that bad.
     
  2. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    Nov 15, 2005
    That is incorrect.

    In about 2 months, the HR10-250 will not be able to access the new MPEG-4 HD streams.

    Eventually, it will be true... that the HR10-250 will not be able to access any SAT based HD channels (it will always be able to get OTA HD networks).

    But DirecTV will not be immediately converting the existing MPEG-2 channels to MPEG-4.

    But it is not going to be "that much longer" after September, when the conversions do occur.
     
  3. convem24

    convem24 Icon

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    Mar 11, 2007
    You might be able to get a CSR to give you a sweetheart deal. Do you have a good history with D*? Do you pay your bills, pay for a decent amount of service? If you do typically D* treats those customers with respect. However you must typically ask for what the current offer is for existing customers. Or you can do what many customers do (even though I disagree with the practice) and talk with customer retention. I would ask to talk with rentention if a customer service rep cannot help you out. Good Luck! :rolleyes:
     
  4. shadyB

    shadyB Cool Member

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    Sep 12, 2006

    Yeah 8 year customer, always pay bills via EFT, and have a bill between 80-90 dollars. So I am in good standing. I did ask what deals they have and that was the best she could give me. Will have to try the retention department next time.

    She could have been wrong, but she told me that the HR10-250 would not get any HD in 2 months. This was after she placed me on hold for a about 5 minutes to talk to someone. I was asking if the HR10-250 would get the Sunday Ticket in HD, which required her to put me on hold to ask. When she came back on the line, she told me I would not get any HD with my current receiver in around 2 months including the ST in HD.

    Again we know sometimes CSR's are not the most well informed, and I will take Earl's word over her's. I just wanted to pass along what I was told. If any other HR10-250 users could call and ask similar questions, I would be interested to hear what you are told.
     
  5. convem24

    convem24 Icon

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    Mar 11, 2007
    Look at Earl's previous posting. He is right D* about your HR10-250 being able to still get HD service, also the HD Sunday Ticket games will have to be on the current system (what you are getting now). Ultimately D* will need to upgrade older Mpeg 2 HD customers but I have a distinct feeling knowing D* going to 2 sats for HD instead of 4 will make more sense from an install perspective and programmingin management perspective. Long term the HR10-250 will not work with the current system but with the leasing not ownership of equipment D* will have to put customers into upgrades instead of what you are doing now which is fighting for what you should be getting anyway (lease gives D* options to make sure customers are taken care of). I agree however the HD-DVRs need to become more inexpensive than they are now. I have heard rumors that there will be a basic level HD-DVR with few frills but the obvious DVR functionality, this maybe the way that D* can offer a cheap to free HD-DVR. I have the current HD-DVR and it is worth the money for a couple of reasons. Good luck with the CSRs.
     
  6. texasbrit

    texasbrit Well-Known Member

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    Aug 9, 2006
    Many people with Hr10-250s have got much better deals on the Hr20 than the one you were offered. Some people report only paying the $20 for shipping. I suggest you call back and talk to another CSR.
     
  7. shelland

    shelland Legend

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    Jul 10, 2007
    It took about 6 calls, but I eventually got a free one.

    (but this is replacing my H10, not my HR10-250)
     
  8. cavihitts

    cavihitts Godfather

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    Mar 11, 2007
    The most a customer should pay for a HR20 if they have a HR10-250 is $99 + $19.95. I say most because there is a standard upgrade offer to switch people to the HR20 and that is the price. Of course some people have gotten better deals but that is a standard deal for that situation.
     
  9. ShiningBengal

    ShiningBengal Godfather

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    The 5-minute wait is what they have been doing in the used car business (successfully) for years. She wasn't going to higher authority. She was just making you play her game.:D
     
  10. bto4wd

    bto4wd Duplicate User (Account Closed)

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    Apr 17, 2007
    Keep calling. I eventually got 2 HR20s and Slimline dish for $110.

    Well, that was the deal. Bill shows two HR20s at $198 and a $125 credit. Need to call them.
     
  11. msmith

    msmith Icon

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    Apr 23, 2002
    Uh.....

    198 minus 125 = 73. 73 is less than 110, right?
     
  12. ShiningBengal

    ShiningBengal Godfather

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    Jan 24, 2003
    198 x 2 = 396 - 125 = 271 > 110 (by 161)
     
  13. bto4wd

    bto4wd Duplicate User (Account Closed)

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    Apr 17, 2007
    Correct.
     
  14. msmith

    msmith Icon

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    Apr 23, 2002
    OH! $198 EACH

    Now I get it. Never mind.
     
  15. Lee L

    Lee L Hall Of Fame

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    Aug 15, 2002
    So, Earl, do you think they are talking weeks or just a few months after September that they will change to Mpeg 4 for everything? If so, I guess I will just have to suck it up and replace my HR10-250s. I was going to try to keep the HD TiVos and the HR20's going at the same time to keep as much as possible on the TiVos, but if I can;t get HBO, Showtime, ESPN, etc on the TiVo then it is just not worth it.
     
  16. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    Nov 15, 2005
    IMHO... months, but not a lot of months.
     
  17. jordanzimmerman

    jordanzimmerman Cool Member

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    Jan 19, 2006
    They are offering me a "free" box for shipping IF I agree to a 2 year commitment. This is pissing me off. I've been with DirecTV since the first sat went up. Comcast is going to have a true Tivo box in about a month. I just sent D* a flame-email. We'll see...
     
  18. Chuck584

    Chuck584 AllStar

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    Apr 17, 2007
    Be aware that the HR20 is not a TiVo box and never will be.

    Take time to consider all options before committing to the 2 year agreement to get the HR20.

    If you use the TiVo to keep track fo two channels at a time (as in watch a baseball and football game), be aware the HR20 has a "single live buffer" where the TiVo has the "double live buffer".

    For me, TiVo is important enough to switch providers. I'd wait to see what deal Comcast rolls out with their TiVo with Video On Demand (real VOD, not VOD as in shows you saved on hard disk).

    When I signed up for HD in April, the sales CSR said double live buffer was a priority and I'd have TiVo-like functionality. Earl has just told me "double live buffer" is not being developed. "TiVo-like functionality" means "bares bones DVR which works most of the time".

    D* Customer Service has told me, over the past week, that I can't use two HR20s in one room, I can use 2 HR20s in one room only if I use two TVs, and they didn't know how I could program the RC34 remote to control 2 HR20s.

    I called about a second HR20. $299 plus shipping. I asked about the cancellation fee, second HR20 free plus shipping.

    The good news is D* and TiVo annouced today that D* TiVo customers will get most of the features the rest of TiVo world has enjoyed for years sometime around January.

    I'd like to think there is a glimmer of hope that D* realizes the mess their DVRs are compared to TiVo and may head down the path to enlightenment.
    :lol:
     
  19. Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    Nov 15, 2005
    Nor was it ever billed or designed to be a TiVo Box

    So you know how the DirecTV version is going to work? Have you seen it already?
    You won't be able to watch it while it was streaming down?

    Well the sales person was wrong...
    And that was yesterday (and it is the same statement that I have made for nearly a year now, if not longer).... So if the lack of DLB... makes it BARE BONES... wow... there is some good meat on those BARE BONES

    Again... CSR mis information... it has been a problem for a LONG time... this is nothing new...
    Same CSRs that have told people they can just add the BBC's to HR10-250s to make them work....

    Doesn't change the fact that it can be done...

    The rest? three features have been stated:
    Online scheduling of recordings... Undelete... and smart padding of recordings

    So is that all that was missing on the DTivos?


    BTW: None of that changes anything about the future of the HR10-250...
    It still won't be able to access the new HD recordings, nor any of the HD MPEG-2 SAT based recordings in the relative near future.
    No software update can change that
     
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