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HR10 swap out offer

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by jnelaine, Oct 14, 2008.

  1. jnelaine

    jnelaine Legend

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    Jun 8, 2008
    Here's a quick update on my situation. My install is this Saturday (you can see my original post in this thread for what I'm supposed to be getting). Anyway, I called the installation company a few times this week, and to my surprise, the HR22s don't seem to be a problem. Two different people at the installation company said that they have them in stock and have put it on the work order that I will get HR22s. The SWM is another story.

    I've given up hope on getting a SWM8 and keeping my HR10s hooked up, so I'll be fine if they just give me a SWMLine dish. This will let me use one line for my OTA signal and another for the HR22 (I have two lines to each location and didn't want to have to run a third line just to get OTA).

    The installation company said that DirecTV won't allow them to install a SWMLine dish on an upgrade unless DirecTV has specifically put the dish on the order (not just in the notes). So, I called DirecTV back and worked my way up to a "resolution specialist". They said they couldn't put the SWMLine dish on the order, but agreed to reimburse me up to $100 if I buy a SWM myself. I just need to fax them the receipt after the install.

    I'll post back after the install to see if any of this actually works out. unfortunately they are calling for serious rain and wind this Saturday, so I have a feeling that the install will have to be rescheduled.
     
  2. jnelaine

    jnelaine Legend

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    Jun 8, 2008
    I forgot to ask - does anyone know of a national chain or some place in Northern Virginia where I can buy a SWM8 or SWMLine dish? The install is tomorrow so I don't have time to order it online. I can probably buy it from the installation company, but I imagine that they charge a premium.
     
  3. rudeney

    rudeney Hall Of Fame

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    May 28, 2007
    I doubt you are going to find a SWM8 locally, especially for anywhere as cheap as you can get them online. Maybe the installer will cut you a deal on one. It never hurts to ask. Unless you do luck-out and find one locally or from the installer, here’s what you can do if you are willing to limp along for a few days. Go ahead and have the installer connect the HR2x’s in place of the HR10’s and get everything working. When he leaves, disconnect the feed for tuner 2 on the HR2x and us it to feed one tuner on the HR10. You’ll only have one tuner on each, but you should be able to order a SWM8 and get early next week. You can then replace your existing multiswitch with the SWM8, feeding tuner 1 on the HR2x’s from the SWM, and tuner 1 on the HR10’s form the legacy ports.
     
  4. buzzdalf

    buzzdalf Godfather

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    Jan 27, 2003
    So I've gotten e-mails and home mailers telling me I need to swap out my HR10-250 and that it wil lbe totally free. I haven't acted on it yet, though, and my question is this:
    Will the new receiver have OTA tuners? We use the OTA tuner in our HR10 still. I don't use this receiver for actual HD programming anymore. We use it as an SD DVR with a monster hard drive for the kid's shows.
    I switched my main DVR out to an HR20 a while back and it has OTA tuner. I think I remember reading the newer DVR's didn't, though.

    Also - If I do call them for a swap out will they just send me the new receiver? I'd really rather not have them come out. I have my setup just the way I want it, have done all the work myself. I don't want anyone else meddling with any of it.
     
  5. rudeney

    rudeney Hall Of Fame

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    May 28, 2007
    The HR20’s does have built-in OTA, but the newer HR21’s and the HR22 do not. The HR20’s have been out of production for a while, so it’s doubtful you’d get one, although some are still circulating as refurbs. In place of built-in support, these use the AM21 module that plugs in via USB and to add OTA capabilities. D* usually charges ~$50 for an AM21, but they have been known to send them out for free if you nicely complain that you have lost OTA due to a receiver swap. One caveat is that I don’t believe they can ship an AM21 until you have an HR21/22 activated on your account.

    So, when you do call for the initial HR10 swap, don’t even worry about discussing the AM21. Just get the HR2x installed first. Once you have it, then call and ask about getting one for free. As for having the upgrade HR2x shipped vs. professionally installed, that is rare, but it can happen. It really depends on the CSR. You might nicely ask if a supervisor can approve it if the CSR won’t do it. Worst case scenario is you have to have someone home to handle the swap. And if you want to keep the HR10, just tell the installer you want to leave it activated so you can finish watching your recordings.
     
  6. jnelaine

    jnelaine Legend

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    Jun 8, 2008
    Great idea - thanks. My current multiswitch is on my roof since that's where the lines split out to different parts of my house. I guess the only tricky part would be installing the new SWM8 myself - I've never installed anything on my roof. Are these usually screwed directly into the shingles? I just don't want to create a leak in my attic. :eek2:
     
  7. rudeney

    rudeney Hall Of Fame

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    May 28, 2007
    The best way not to create a leak is not to put holes in the roof! :) I would guess that the multiswitch up there is attached to the dish mount itself and not screwed into the roof.
     
  8. jnelaine

    jnelaine Legend

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    Jun 8, 2008
    Arghh!!!! The install guy didn't show up until 11:45 for my 8-to-noon appointment... RIGHT when the rain started coming down! If he had been here during the first 3 hours of the window, I probably would have been fine.

    Well, at least he had three HR22s on the truck for me. That gives me hope that the next install guy will bring them out when I reschedule. He also had a SWM for me, but it wasn't the SWM8, so I wouldn't be able to keep my HR10s hooked up. I may buy a SWM8 on my own so I have it for when they come back.
     
  9. jnelaine

    jnelaine Legend

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    Jun 8, 2008
    Rodney, I should have listened to you the first time. I purchased a SWM8 on my own last week and then the installers came out for a second time today. I was hoping that they could install everything, but even though I called the installation company three days ago to make sure they had a SWS-4 splitter on the truck, of course they didn't bring it. But even if these two clowns knew how to install a SWM8 (which they clearly did not), they couldn't have done my install without a SWM splitter. So, I had to cancel yet again and reschedule.

    Next week I think I'll let them do the normal install that they do for everyone. Then I'll unhook their 6x8 multiswitch and install the SWM8 by myself. Then if that works, I'll add my quad-diplexer to the mix so I can hook up my old HR10s and still have OTA.
     
  10. Thaedron

    Thaedron Hall Of Fame

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    Jun 29, 2007
    How did things go?
     
  11. jnelaine

    jnelaine Legend

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    Jun 8, 2008
    Unfortunately, as I mentioned in my last two posts, the first install was rained out and then I had to cancel the second one because they didn't understand how to hook up a SWM8 and also didn't bring the splitter that I told them to bring.

    I have a new appointment with a different installation company this Saturday. I think I'm going to let them hook things up "the regular" way and then I'll go back and hook up the SWM8 myself and also do the OTA stuff with my quad diplexer. Wish me luck! :)
     
  12. rudeney

    rudeney Hall Of Fame

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    May 28, 2007
    If you get a different installer, try talking to him casually about the SWM8 to see how receptive he might be to setting it up and his knowledge level. If you don’t get a good feeling, then let him do it his way and then you can go back with the SWM8 yourself. It’s an easy install as long as you understand how to route the PI through the power-pass port on the splitter. Oh, and you should connect and configure your receivers one at a time after you have powered-up the SWM.
     
  13. jnelaine

    jnelaine Legend

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    Jun 8, 2008
    Thanks, that's a good tip about powering them up one at a time. I'm keeping a list of these little things that I need to remember.

    The first installer that they sent out (when it rained) was great. He had never done a SWM8 but he knew about them and was excited about finally getting to install one. I requested that they send him back out for the second install, but that was just one other thing the installation company ignored.
     

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