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HR20: 0x120 - Issues

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Earl Bonovich, Feb 1, 2007.

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  1. Feb 3, 2007 #201 of 419

    opelap Legend

    Nov 4, 2006
    Luckily, more annoying than catastrophic, but when we press the LIST button, it just brings up the channel banner. It can take three presses to finally get to My Playlist.

    Anyone else see this?
  2. Feb 3, 2007 #202 of 419

    ktabel01 Legend

    Aug 19, 2006
    I've actually seen this almost from the start with this box, just blamed it on being slow. And yeah, certainly annoying.
  3. Feb 3, 2007 #203 of 419

    declan Cool Member

    Dec 15, 2006
    I woke up this morning to BSB only on my Mped2 HD channels! everythings else was fine. I first thought the channel I left it on just did not have any programming however the guide says "College Gameday" on ESPH 73. So I checked the other HD channels same thing. however I can not even say that my HD locals are fine since nothing is actually being broadcast in HD this early on the locals.

    Any thoughts? I am sure just a reboot will fix it. D* called me the other night after I sent them an email about my frustrations. CSR called me the next day and spoke for about an hour. CSR said the engineers are working day and night and even weekends to resolve the issues and it is what it is. He did all but actually say "the device was not ready at release" and that HD is a very competitive market and they needed to get the receiver out.

    I appreciated his honesty and told him in my opinion I do not want to sacrifice "Functionality" for "Features" so for my purposes and probably most consumers we just need the DVR to do what a DVR does and that is to record on schedule and to play back the recordings.

    He also said who knows what is going to happen in the future since D* changed ownership to Liberty only time will tell. Here is a nice quote.

    Quote starts here
    "We're all going to wait for the other shoe to drop," Swann said. "I don't see Liberty buying DirecTV just to hold it in its current form."

    Other changes to look for could include stepped-up efforts at video-on-demand, which DirecTV will offer via high-speed Internet connections by about the middle of next year, and perhaps a shift in DVR strategy. DirecTV stopped marketing DVRs made by TiVo (NASDAQ:TIVO) in favor of ones from NDS Group, in which News Corp. has a stake. When News Corp. no longer controls DirecTV, things could change.

    "TiVo hopes Liberty is sitting back saying, 'Gee, it would be wonderful to welcome TiVo back into the fold,' " Swann said.
    Quote ends here

    Here is the link: http://money.cnn.com/news/newsfeeds/articles/newstex/VNU-0041-13506361.htm

    This link also states http://www.tvtechnology.com/dailynews/one.php?id=4494
    that Liberty was also an equity investor in TiVo. It sounds past tense but sounds interesting for potential future talks with TiVo.
  4. Feb 3, 2007 #204 of 419

    Vinny New Member

    Sep 1, 2006
    Long Island, NY
    Disastrous may be just a bit of an over reaction. It's true that there seems to be many of us having issues; but the types of issues have narrowed down to about 5. If we go back about 2 months; the amount of different issues was probably 3 times that amount. That said; at this point it would be nice if there weren't anymore:

    Audio Dropouts
    Missing OTA Channels
    Unwatchable/Missed Recordings
  5. Feb 3, 2007 #205 of 419

    Milominderbinder2 Cutting Edge: ECHELON '08

    Oct 8, 2006
    If you have not yet taken the HR20 Site Survey - Finding the Cures, please take it today. We need as many people as possible to tell us about their setup, installation, usage, and problems.

    It is not a Bug Incident Report. It is instead trying to track through some of the more general possible causes. But it will only be as good as the number of participants so please help.

    Thank you,

    - Craig
  6. Feb 3, 2007 #206 of 419
    Just J

    Just J Crivens!

    Oct 11, 2006
    What happened: Black screen and no audio on all channels except Satellite & OTA locals.

    What I was doing: Turned HR20 on (had been off for several hours, and working fine before turning it off). All relevant transponders show signal strength of 93 or better.

    Action Taken: RBR (Menu).

    Result: Normal functioning.
  7. Feb 3, 2007 #207 of 419

    Adam Cool Member

    Dec 5, 2006
    I've had my HR-20 for a few months now, and I've had the typical problems reported by many users throughout the previous versions. The only bug that really bothers me is when shows don't record properly [kinda the major point of having a DVR...] I record about 20 shows per day, and I've had no major issues for the past few weeks. Pinky is consistent when fast-forwarding, and Caller ID has never worked properly, but I don't consider these major problems.

    Last night, with 0x120, one of my shows from season-pass did not record. It shows in the "history" as being recorded and deleted, so it is not in the playlist. A show on that same channel recorded right after it with no problems, and all of my other shows are fine. The channel was an OTA local. I'm guessing that it either never recorded or deleted itself almost immediately, because I still have the max amount of that show that I allow the HR-20 to keep.

    Anyone else had a similar issue with this version?

  8. Feb 3, 2007 #208 of 419

    elas123 Legend

    Dec 6, 2006
    just wondering if you read this?
  9. Feb 3, 2007 #209 of 419

    JLack33 Cool Member

    Oct 31, 2006
    I've had very few problems with my HR20-700. I've only had a couple recording mishaps and those happened a few months ago. The previous software releases seem to have been stable for me. I got 0x120 on 2/1 the normal way (not forced). Yesterday afternoon I sat down to watch some tv and noticed that the receiver was not responding to any remote control commands. I was able to view the current channel, but I wasn't able to change channels or display the info banner or go to the menu. I also tried the front-panel buttons but it still wasn't responsive. I did the RBR and it was all good. Well, just a few minutes ago I was getting a call. I waited for the caller ID to pop up on screen but it never did. I tried to go to the menu to see if I had been getting previous calls logged, but the receiver wasn't responding again. Remote and front-panel commands were not working. So, I had to perform another RBR to clear. I didn't go through the previous 8+ pages of comments, but is this a known issue with this release? Is it being addressed? Like I said, my receiver/DVR has been very stable until these two incidents.
  10. Feb 3, 2007 #210 of 419

    terrapin AllStar

    Aug 26, 2006
    First issues last night with 120. Pretty much the same instability as before 11b, which was most stable for me. Recorded Las Vegas and also the next show (can't remember the name). Machine froze when trying to play the recorded show, while the second show on the same channel was actively recording, requiring rbr. Pixelation and audio drops during the recorded show, especially after following trick play.

    Audio drops in other shows, usually following trickplay; not necessarily recording (just using live buffer). We have yet to lose any shows or find any unwatchable; series links working.

    Pinky is back(!) on trickplay; sometimes the eniter banner went pink (for a few tenths of a second).

    Cannot catch up to live tv while recording without problems. Rewind a few seconds and watch, show is fine.
  11. Feb 3, 2007 #211 of 419

    gbubar Legend

    Feb 3, 2004
    You are correct, it was a BSB and not BSOD. I will take your advise and leave it on, thanks.
  12. Feb 3, 2007 #212 of 419

    kaz Legend

    Sep 17, 2006
    wow, I wrote that off to bad batteries. i;m seeing it too.

    I find is great that D* gives us early releases and allows us to test them, and about a week later, we get a new early release its released nationally. What happened this time around? Its disheartening that someone got cocky and thought it didn't need more than one day of our testing. ALL these problems would have surfaced w/out a national release.

    Good job D*, way to screw us again. Some of us volunteer to be your labrats, 99% of the country doesn't.
  13. Feb 3, 2007 #213 of 419

    cygnusloop Hall Of Fame

    Jan 26, 2007
    I agree Vinny, disastrous is a bit of an over reaction. That being said, if enough users miss their Super Bowl recording tomorrow, this thread is going to blow up something awful.

    A couple of suggestions to give your system the best chance of making a successful recording.

    1) Do a preemptive RBR. I plan to do this later this afternoon or this evening to give the guide time to reload, and to have an opportunity to make sure all scheduled recordings are still set.

    2) Do not put your system in standby (i.e. power off)

    3) Shortly before the game begins, CLEAR YOUR BUFFER! Further, I would suggest not having a simultaneous recording going at the same time as the game. Personally, I would leave the buffer on an SD channel and change the buffering channel a few times during the recording so it doesn't ever fill the 90 minute buffer. (All of my BSB/missed recordings correlate with a full buffer.)

    Just my .02, good luck to all on a successful Super Bowl. Personally, my SD Tivo will be recording it in the other room just in case. ;)
  14. Feb 3, 2007 #214 of 419

    Laserjock AllStar

    Mar 6, 2006
    I am awaiting installation of my HR20 next weekend, but am really wondering if I should keep my HR10 until this is resolved.

    I don't know how much more serious the problems would have to be for it to become "disastrous"? What would it take for it to become more serious than some feel it is?

    As I mentioned in another thread...D* has released a product that apparently is just slightly better than beta and is using its paying subscribers as beta testers. They should be crediting anyone using the HR20 the DVR/receiver fee each month until its operating normally without issue. At least it would show good faith toward its subscriber base.
  15. Feb 3, 2007 #215 of 419

    jaybee Legend

    Jun 22, 2006
    I had a few audio drop outs while watching the SD Discovery channel last night. I noticed it happened right after I was moving around in the menu and pausing live tv and using the 30 second slip while in the menu. After that the audio dropped several times in a minute. This was after watching the channel for over an hour with no drop outs. I bumped the channel up one and then back again and the drop outs went away. I use the DD optical out to a Sony receiver.
  16. Feb 3, 2007 #216 of 419

    DrLife New Member

    Feb 1, 2007

    You were right i deselected 480i and can now stay on hdmi for all playback.

    THANKS...........my wife was on a tear about this past problem :uglyhamme
  17. Feb 3, 2007 #217 of 419

    rbean Legend

    Jan 11, 2007
    watching NBC HD out of NY(distant network) and have pixilation and audio drop outs, pretty consistant since the golf started, could be NBC HD NY and not HR20.
    NBC SD out NY has no pixilation or audio drop out.

    I'm reporting any consistant hiccup I see, hope that is what they want.
  18. Feb 3, 2007 #218 of 419

    dapper_dan New Member

    Jan 10, 2007
    I have been noticing a lot of POPS and some pixelation occurring on average every 2-3 minutes when watching a recorded Discovery HD program. Weather was clear last night so I can't imagine it was related to that. I have NEVER had any popping or pixelation issues while watching normal tv.
  19. Feb 3, 2007 #219 of 419

    Cobra Icon

    Aug 9, 2006
    I am getting sound breakups and once in a while picture breakups on recorded shows
  20. Feb 3, 2007 #220 of 419
    Just J

    Just J Crivens!

    Oct 11, 2006
    What happened: Recorder became non-responsive to remote.

    What I was doing: Watching live TV on Ch 502. Went to Play List, highlighted a 30 minuted Ch 249 recording (Scrubs), and pressed play. Unit completely locked up - not even a flicker of the power button light in response to remote commands.

    Action Taken: Waited 2 minutes, then RBR (button).

    Result: Normal functioning. (Successfully played recording that "killed" the recorder on last attempt.)
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