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hr20-100 2nd tuner not working on all channels

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by liltunanj, Aug 3, 2007.

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  1. Aug 3, 2007 #1 of 15
    liltunanj

    liltunanj Mentor

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    Aug 19, 2006
    I had a hr20-100 installed on saturday 7/28. Everything went fine and works great until last night. Go to watch dhd and says no signal in sat 2. Checked cabels and swapped sat1 and sat 2 cabels and get same error. 2nd tuner works on all but tnt hd. CHeck sat signals and tuner 1 is in the mid90's to 100. 2nd tuner is much is in 70's-80's, some even lower.

    Can it be a bad 2nd turner? That is my guess since if I switch cables I get the same error, and same signal strength in sat 1 and sat 2. Would a full power down and reboot help this, or will I need a new hr20?

    Thanks in advance.
     
  2. Aug 3, 2007 #2 of 15
    hasan

    hasan Well-Known Member

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    You have nothing to lose by doing a Menu > Help & Settings > Setup > Restart > Restart Recorder

    When the screen goes fully black for a couple seconds (as it goes to reboot), pull the power plug and let it sit for 5 minutes.

    If it still persists, I would do the reset as above, but choose Reset Everything and don't pull the power plug. This will require you go through a full setup all over again, as if new out of the box.

    If that doesn't work, it's new box time.
     
  3. Aug 3, 2007 #3 of 15
    jacmyoung

    jacmyoung Hall Of Fame

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    Please excuse me for one quick off topic question, do the new generation HDDVRs have only two HD tuners? I remember they used to have four, two for OTA, two for DBS.
     
  4. Aug 3, 2007 #4 of 15
    liltunanj

    liltunanj Mentor

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    Aug 19, 2006
    Thanks for the quick reply, will a reset everything loose all my show I have saved, and the series link? Not a big deal on series link, but do have a couple shows I have not watched yet.

    Thanks,
     
  5. Aug 3, 2007 #5 of 15
    DrZ

    DrZ Godfather

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    I had the same problem a few weeks ago. I tried rebooting from the menu, the red button and unplugging for 30 seconds and none of them helped. I unplugged the unit for 10 minutes and the problem has been gone ever since. I did not need to reset everything but it did need to be unplugged for more than just a few minutes.
     
  6. Aug 3, 2007 #6 of 15
    hasan

    hasan Well-Known Member

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    Yes, Reset Everything will kill your existing recordings, that's why I recommended doing the Reset Recorder/Power Down/Unplug first. If that works, you save your recordings. (and user settings)
     
  7. Aug 3, 2007 #7 of 15
    hasan

    hasan Well-Known Member

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    What is "new generation"?

    The HR20 has 4 tuners, 2 Sat and 2 OTA, but, only two can be used at the same time.

    You can do 1 sat, 1 ota, 2 sat or 2 ota.

    You can also do the above while watching a previously recorded program.
     
  8. Aug 3, 2007 #8 of 15
    rflor

    rflor Cool Member

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    Sep 12, 2006
    I'm having the exact same problem with my HR20-100. It had been working perfectly for two months -- including two Cutting Edge software releases.

    4 days ago, it starts with the same problem you describe above. In addition, on random occasions, it will only show a black screen when I change channels.

    Restarting the recorder via software seems to fix the problem for about a day. I'm trying a RBR now to see if that helps further.

    Unplugging will be my next step.

    It's on a line-conditioning UPS, so I know it is not power issues.
     
  9. Aug 3, 2007 #9 of 15
    jacmyoung

    jacmyoung Hall Of Fame

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    I thought the HR20-700 is a newer generation box and read from another thread that it has two tuners.

    Can I then record on 1 sat and 1 ota, and watch the other ota or sat live?
     
  10. hasan

    hasan Well-Known Member

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    You can only "occupy" two tuners at a time, period.

    If you tie up 1 OTA tuner recording, you can watch and/or record ONE MORE, either OTA or SAT. Once both "record" slots are used, you don't have a choice, you have to watch one of the channels that is being recorded or watch something you previously recorded, while both "slots" are busy.

    A total of 2 is the rule: either 1+1 or 2+0, or 0+2....any combo is ok, but 2 is the magic number. If you want a tuner to "browse" with, then you can only have one recording going on at a time. Once you have dual simultaneous recordings going on, you don't have a choice...you can only "view" either of the recordings, not any "new" channel (OTA or SAT).

    You CAN watch a previously recorded program (no matter whether it was recorded from Sat or OTA), AND record two programs (as noted above), at the same time.
     
  11. liltunanj

    liltunanj Mentor

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    Aug 19, 2006
    I am being lazy as this question has probally already been asked and answered a thousand times, but what does RBR stand for? Also if I do a RBR as a last resort will that clear out all my shows, settings, etc...

    Thanks again.
     
  12. rflor

    rflor Cool Member

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    Sep 12, 2006
    "Red Button Reset" -- it's found on the right-front of the recorder by the access card.

    It does not reset recordings or settings, but can be dangerous since you may end up with data loss. It should be a last resort reset to be used if the "setup" reset does not work.
     
  13. liltunanj

    liltunanj Mentor

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    Aug 19, 2006
    What kind of data loss? Is is it better to do a RBR, or a Reset Everything? Sounds like Reset Everything will be a total data loss, as a rbr may cause a data loss. Sorry If I sound like an idot on these questions. Just don't want to make my situation worse, since it is only two channels on turner 2 that don't work. I can live with this for a little while.
     
  14. TriggerDeems

    TriggerDeems Godfather

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    Mar 1, 2007
    The HR20 is basically a computer. So, to use analogies....

    doing a menu reset is like telling your computer to restart from the shutdown menu--it can tidy things up before restarting, and doesn't pose any real danger.

    doing an RBR is like hitting the reset button on the front of the computer--it doesn't have time to tidy things up before restarting, and could have data loss or corrupt recordings.

    pulling the plug is like pulling the plug on your computer--pretty harsh

    reset everything is like reformatting the hard drive, except that you don't have to reinstall windows like you do on the computer, just go through all the setup again on the HR20.
     
  15. liltunanj

    liltunanj Mentor

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    Aug 19, 2006
    quick update, did everything suggested, reset, rbr and reset everything nothing worked. Called D*, they could not getting it working, so they decided to send out a tech specialist.

    Then I said well let me check my BBC's, and on one of the line the BBC was not reading on the test. So I checked the connection unscrewed them, and rescrewed them all in and now both BBC pass the test, and turner 2 works on 75 and 76. Seems wierd, but now have 97% on both channels.
     
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