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HR20-100 Hard Drive Failing?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Throckmorton, Dec 16, 2010.

  1. P Smith

    P Smith Mr. FixAnything

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    I'm shocked actually - my TV tubes, VCR and DVD continue works , some for more then 15 years.
     
  2. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Then I guess you haven't followed the thousands of cases of power supply failures, hard disk failures, and other components not lasting 5 years in numerous hardware devices, inlcuding both PCs and DVRs.

    Do a google on DVR failure, and watch the million plus posts on that topic come up. No shock.
     
  3. P Smith

    P Smith Mr. FixAnything

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    So, you want to indulge bad decisions of designers and manufacturers or component's manufacturers like those who made millions of bad electrolytic capacitors or Li-Ion batteries? WHY CUSTOMERS SHOULD PAY FOR THE ERRORS ?
     
  4. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    No one is justifying anything... component costs are minimized to offer competitive prices...unless folks want to pay $3000 for an HD DVR.

    The average washing machine lasts 5 years today...

    http://www.blurtit.com/q772816.html

    The average desktop PC - 2 1/2 to 5 years.

    http://compreviews.about.com/od/general/a/UpgradeReplace.htm

    Being shocked about an electronic device with a hard drive in it lasting 5 years on average that runs constantly 24 X 7 seems naive.
     
  5. P Smith

    P Smith Mr. FixAnything

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    I've been server admin and run those drives ( many of them) 24/7 during 7+ years and replace them not by issues but by request to increase space. I know the prices and you're totally off base when makeup 10x price for DVR with better components.
     
  6. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    I'll have to introduce you to our network services guys...they see laptops, cell phones, and other electrical components from brand name vendors croak all the time - and not cheap equipment either.

    10X might be a stretch, but 6X to 8X would not. I'm amazed what high end components can cost, having built a number of PCs, and HD DVRs are not all that different inside.

    If you know the prices....you'd know that high end power supplies, for example, can cost 3-4X what is commonly used in mass-produced equipment. Likewise, tuners, drives, and other components fall into the same category. Now add markup, advertising, distribution, shipping, taxes, and other things most folks don't see buried in pricing...and you get up to 6-7X real easily in a retail device.

    The reason HD DVRs cost what they do for we consumers is that they are both mass produced and subsidized by the service provider. We know, for example, that if you violate the warranty and have to return a unit, its already gonna cost you double (the actual cost of manufacture with current parts inside) what most folks pay for the right out of the gate - and that's not even starting to address any component improvements.

    So going full circle now to the OP....

    All it takes is one of those components, a drive, a power supply, a network adapter, a CPU, or other element going haywire, the the HD DVR has problems preforming as designed. IF the HDD passes, then obviously something else is amuck.
     
  7. mbrown520

    mbrown520 AllStar

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    Count me in the group that this has started happening too as well. About a week ago it started out that the channels were wrong..206 was MSG network etc, so I reset..that fixed the channel issue but now I ahve the very same hard drive problems as described by others...is it possible that its a software error..I find it hard to believe that we are having the issues at the same time and its not somehow linked to the software.
     
  8. CCarncross

    CCarncross Hall Of Fame

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    I dont know where you get your "magic" drives from, but we rarely have system drives in servers that last 7+ years....we replace drives out of RAID arrays on a nearly weekly basis...
     
  9. Richierich

    Richierich Hall Of Fame

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    Yes, the Average Life of a Power Sypply Unit is 5 years and I have one going out on a Slingbox and it is only 2 years old and there are lots and lots of posts about these cheap dying power supply units and the same is true with DVRs.

    They try to build them with a Low Price Point and one of the thing that suffers is the amount of money spent on the Power Supply Unit.
     
  10. tpayne105

    tpayne105 Legend

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    I am having a truck sent out Wed afternoon. I am hoping for a new receiver...although I do like the HR20-100 since it has the built in TV-Tuner. My older HDTV does not have that but I will live....
     
  11. hasan

    hasan Well-Known Member

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    I didn't have a truck roll, but my HR21-200 was replaced with an HR21-100. (I already had an AM21 for OTA with the prior receiver). You might even get a choice, and if you end up with a non-OTA receiver, call D* and have them send you an AM21, which, if you whine enough, should be free.
     
  12. TomCat

    TomCat Broadcast Engineer

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    It would indeed be an expensive way "just to prove" something, I agree. But it seems as if this was a choice already made regardless of it also being a convenient way to do that; so in that case, it makes perfect sense.
     
  13. TomCat

    TomCat Broadcast Engineer

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    Again, that would be an unusual failure scenario. A power supply either fails catastrophically (not a gradual event), or the filter caps dry out and AC ripple gets into the DC power, which is never good when microprocessors are involved.

    Unless the voltage regulator fails (and that can also be pretty dramatic), the voltages stay (and since the load stays the same, also the current stays) pretty much the same.

    IOW, it would be very rare for a PS to fail in a manner that would not allow the HDD to spin up "Optimally". If a PS fails, there are probably bigger problems to worry about.
     
  14. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Yes sir, I would agree with that.

    In the two cases where I've seen power supplies actually "go"....you can also smell them die, if you know what I mean.

    Also in both cases, there was about 2 minutes of strange electronic equipment behavior, and then pow - no power at all.
     
  15. TomCat

    TomCat Broadcast Engineer

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    That seems about on par to me. I manage a set of media servers that have RAID storage. Since 2003 I have had to replace those 80 drives on an average of one about every three weeks. And that doesn't include a wholesale replacement of all 80 due to a recall in 2005.

    Come to think of it, I think its always the same drive that fails.....hmmmm

    (just kidding).

    Actually, In think Google or WD or Seagate or someone did a study, and if you discount infant mortality (if the drive survives the first 3 months or so) the chance of a drive failing is 8% a year, compounded, meaning that a 4-year old drive has a 40% chance of failing in the fifth year, a 48% chance in the sixth, and so on. 7 years is like 100 in dog years for a HDD.
     
  16. tpayne105

    tpayne105 Legend

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    Actually this is the 2nd HR20-100....a replacement for my original receiver....same issue....I told them it isn't necessary to have a tuner, although it would be nice.
     
  17. tpayne105

    tpayne105 Legend

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    tech came out today and simply replaced the HR20-100 with the HR24-500...so far so good....i know I cant get OTA but oh well...life will go on if this continues to work well...

    will update later
     
  18. Rich

    Rich DBSTalk Club DBSTalk Club

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    Be glad you got a truck to roll. You've just exchanged one of the worst HRs for a good one. No need for anyone to post about how much they love their 20-100s, I'm not gonna change my mind. :lol:

    Rich
     
  19. CCarncross

    CCarncross Hall Of Fame

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    IF you still want OTA just order an AM-21, they actually work pretty well and give you the same functionality you had in your HR-20
     
  20. Richierich

    Richierich Hall Of Fame

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    You could always buy an AM21 OTA tuner to hook up to your HR24-500.
     

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