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HR20-100/HR20-700: 0x0254 - Issues Only

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Jul 15, 2008.

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  1. NickD

    NickD Legend

    Apr 5, 2007
    Same here. There was the one version of an update that seemed rock solid. Now I have to contend with this.
  2. jkusnetz

    jkusnetz New Member

    Feb 3, 2008
    Not only did I lose this, but about half of my recordings are blank. For the olympics going to that channel I got an error that there was no signal and to check my dish and wireing (other series 2 tivos in the house were able to pick up the olympics) The only way to fix this is to reboot.

    This release sucks!
  3. NickD

    NickD Legend

    Apr 5, 2007
    Talk about frustration. This morning I had to RBR to be able to watch tv. I watched an hour show that was recorded then I played on my pc and 360 for the rest of the day. Well guess what I am in the process of doing right now, that's right, another RBR. This issue is a frozen screen, no response to controller or faceplate and I have audio for whatever is currently on. This is getting ridiculous. I think I need to call and complain about this.
  4. Jim Manis

    Jim Manis Cool Member

    Nov 5, 2007
    I am mainly a lurker, but I have noticed my caller ID not working since July 22 when I received this update. I have deleted the call log, rebooted, unplugged and restarted and still no caller ID. I do get a message that I need to contact the phone company to order caller ID (it works fine on all my phones) so I am sure the call is going thru to the DVR.
    I have the HR20-700
  5. OldCountry

    OldCountry Mentor

    Nov 30, 2006
    Just wondering if anyone else had responded to you Capt.

    I take care of the AV equipment for my employer's home and he has the same problem. If he records a game in the 700's he can watch it with all trick-play features and no problems, as long as he STARTS watching it before it goes to black at the end of the game. If he comes in late and tries to watch it after the game is over he only gets the delete option.

    This apparently started happening to him with the release of the new software. He has two independent dishes at his rather large home, two HR20-700's and one HR21-100. It apparently is doing it on all three.

    Please feel free to PM me or stay in touch via this thread if you or anyone else can confirm this problem, let alone solve it!
  6. t_h

    t_h Icon

    Mar 7, 2008
    Minor buglet...

    Put a live tv or recording on pause. Hit guide. Pick an item and hit info. When you back out of the info screen the show (which is now in the PIP window) will go off pause. Except for going down into the INFO screen, seems like all other activities retain the pause state.

    Pretty annoying if you're searching through shows, a couple of levels deep in the episodes/info screens and you really dont want to have a show blasting at you from the PIP window. Especially if your wife left the tv on some cruddy country and western music video channel.
  7. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    Jun 18, 2006
    A quick reminder, please post network diagnostic keys whenever possible. These things are super valuable and our friends at DIRECTV really appreciate it.
  8. Burt

    Burt AllStar

    Jul 14, 2005
    If you have set up favorites and you are using a Logitech Harmony One, try these modifications:

    1. Set the inter-device delay to 0;
    2. Set repeats to 0.

    The difference in changing to a favorite channel is astounding.

    I have tested this on an HR20-700. I assume it will work on all HR20/21 models.

    Many thanks to ccotenj on The AVS Forum for this suggestion.

  9. elove

    elove AllStar

    Aug 17, 2007

    I first must say I haven't had any complaints or problems with my HR20-100; however, that has changed since the last update.

    On Monday, Aug 18th, the Closer and Saving Grace, which I have set up as series links did not record for the second time on TNTHD (75). I got a blank screen with the "searching for authorized content" message. WTF does that mean.

    It happended previously on July 28th (see post 234) and Aug 3, same two shows, same message, and the same channel TNTHD (75).

    I did an RBR, but that did not work, I got the same message when trying to playback the shows. Finally, it asked did I want to delete them.

    I thought it might be TNT problem; however, the trusty HDTivo, which has never missed a show, recorded both shows on the same TNTHD (75) channel with no problem.

    Go figure. Any ideas as to what "searching for authorized content" means?
  10. Carl Spock

    Carl Spock Superfly

    Sep 3, 2004
    Last night I was watching Spike when I decided to record a show coming up later that evening on Spike. When I went to watch it, the recording was blank. Today, when I went to watch Spike, I had a 771 error and a gray screen. A menu reboot solved the problem.

    Spike was the only channel I had a problem with either last night or today, and I watched a couple of hours of TV in-between setting up my recording and noticing the 771 message today.

    System: HR20-700, not networked and no external drive. Hooked up via HDMI to Yamaha RX-V1800, and HDMI out of that to a Panasonic TH-42PZ700. Both the Yamaha and the Panasonic are HDMI 1.3a, as are the cables.
  11. TerpEE93

    TerpEE93 Mentor

    Jan 3, 2006
    I know this is bad, but I'm new to some of this speak...
    What is RBR? :confused: Someone please explain or point me to the relevant FAQ...
  12. NR4P

    NR4P Dad

    Jan 15, 2007
    Sunny Florida
    Reboot the receiver.
    RBR typically means reboot with the red button

    But when you reboot, its advisable to go to setup and use the reset option there.
  13. bryonbnm

    bryonbnm New Member

    Jan 20, 2007
    All recordings and prioritizer lost. Was there last night, tonight when we went to watch Big Brother everything was gone ... everything.
  14. jackfl

    jackfl New Member

    Aug 21, 2008
    Ever since the 0x254 update on 07/22 recording anything in HD is a crapshoot. Most times I end up with empty recordings, although I've noticed that HD Showtime for some reason records correctly most often. All the rest of the non-premium HD channels fail to record. If I view while recording it increases the odds that it will not be empty, but even this is sporadic. I do not have either a phone line or a network hooked up to my HR20-700, and it sounds as if the network connection just adds additional symptoms (pause freezes) to the mix. So I cannot open tickets directly with D*. And if recording problems weren't enough, I frequently have to RBR as my HD channels will come and go randomly.

    I tried the suggestion posted earlier, re-tightening all connections, and found no improvement. I have complained frequently to the phone support folks and the best I have received is a $30 credit and a promise that the engineers are working the issue. It does seem foolish to pay full price for a HD recording device which will not record HD programs.

    I will assume that the DVRs are small computers probably running a light weight Unix-type OS, and that the update model is similar to the FireFox browser, where updates are pushed vs pulled. I must assume that 0x254 has a very big fix which D* feels needs to be in the field, regardless of any deficiencies which are also in the release. Otherwise I would expect them to push the older, less problematic software to the DVRs until they identify and fix the current issues.

    I moved from E* to D* purely to save money on a new HD TV set. I did not have HD service with E*, but their SD service and remote were much more consistent and user-friendly than D*. I plan to give D* another couple of weeks to fix this problem or I will look to get out of my contract. It's tough to explain to your wife why the programs she records cannot be viewed. The fact that D* haven't tried a new s/w push in a month makes me question their customer focus and engineering capabilities.
    HR20-700 with HDMI direct to TV
  15. skyboysea

    skyboysea Icon

    Nov 1, 2002
    When playing a show in Mediashare the output resolution used is the one of the last channel you were tuned in.
    This is particularly annoying if the last channel was 1080i because it is not possible to change the format of the output (zoom, add bars,..).
  16. t_h

    t_h Icon

    Mar 7, 2008
    Very strange problem last night.

    Tried to watch two different episodes of "No Reservations" (TRAV) and both were stretched top to bottom so everyone looked tall and thin and their heads and feet were cut off. The pictures also looked rough and grainy.

    I went to look at several other different shows and those were properly proportioned.

    Went back to the No Reservations episodes, same problems.

    I tried turning Native on and off, flipped the screen ratio back and forth, no difference.

    Rebooted, then both No Reservations episodes looked fine and were properly proportioned.
  17. ajtmcse

    ajtmcse AllStar

    Jul 22, 2007
    HR20-100 w/FAP 750 eSATA

    Two unexpected reboots in two days.

    Once yesterday while watching a recording of "Enterouage"

    Just now watching "Sopranos" on A&E HD.
  18. alexcohen

    alexcohen AllStar

    Sep 27, 2006
    Report Key: 20080824-364

    Current problems:
    At around 6:00 PDT every day I have major dropouts on all channels.
    RF remote is often unresponsive since last update.

    See I can follow the rules!
  19. alexcohen

    alexcohen AllStar

    Sep 27, 2006
    Mofo did a RBR & all my favorites are gone! Also does anyone know how to get rid of the "hints".
  20. Dan B

    Dan B Legend

    Mar 6, 2007
    Just had a spontaneous reboot & all of my favorites are gone. Very annoying.
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