My mother had a new HR20 installed today and the installer brought along an HR20-100. I was interested because I thought that was the new black unit. When I opened it, it was a typical silver unit. It also was stuck at one of the older 012 releases. How likely is this box to get updated? My mother was so looking forward to 1-click Guide and now that's out for the time being. On a plus side, the installer they sent out was great. She had two terrible installers out recently and both made the job worse for this guy. I called the contractors myself to try to get the guy who did my recent install and they assured me that even if I didn't get him, they'd send out a solid guy given the past history. The guy was there for about 5 hours and did a wonderful job doing it all the right way for a change. One oddity was that I set the HR20 to only output 720p and had trouble getting the HDMI interface to respond. Thankfully we figured out that the box was still set manually to output to 480. Changing that fixed things but I would have thought setting only 720p would mean you'd only get 720p sent out. That seems like a bug.