We have 2 HR20-100s, both with OX1be since 11/7 and both using IR remote. When we got back from our Thanksgiving travels both boxes were not responding to remote commands on the first or second press. Of course, first we suspected the batteries, but that wasn't the problem. The one box locked up and wouldn't even respond to front panel buttons. A restart fixed the problem with one box, but after 3 restarts, the 2nd box is still not right. It takes 2 or 3 presses (any command) to get the little blue light on the box to blink and the command to execute. Everything else works fine once it gets the command, but having to press 2 or 3 times for every function is getting old. I'm pretty sure the problem is not with the remotes, since we have 2 and they both control box #1 just fine and box #2 still has problems with either remote. I'm about ready to try a complete re-set (We'll lose all recordings, right?) and calling DTV is of course, a last resort. I might try switching the one box to RF, but we tried that when we got these boxes and the RF response was very unreliable. Any ideas or suggestions will be appreciated.