I've had my HR20-100S since June. Since then I've been clearing off my DirecTivos of stuff I taped over the season, so haven't exercised the HR20 very much. But I have noticed the following odd behaviors - 1 - After some length of time (weeks?) all my Channel Guide Options disappear except All Channels. I have to reboot to get them back. This has happened several times. 2 - If I do a soft reboot, it hangs at step 1 of 2. I have to pull the plug to get the thing to actually complete a reboot. 3 - This week the box apparently soft-rebooted itself and hung. We pulled the plug and when it came back, all my recordings are gone and my todo list is empty. I can't say for sure it happened with this reboot, but it happened recently. I have software version 0x17e. Do I have a bad box? Bad software? Bad luck? Thanks for your help. I searched the forum but didn't find anyone with these exact symptoms. Apologies if I missed it.