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HR20 & Phone Line PPV (CSRs think I am crazy ...)

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by spyfish007, Jun 22, 2008.

  1. thekochs

    thekochs DirecTV 10yr+ Customer

    Oct 7, 2006
    But wouldn't this mean once you hit your limit and the receiver cannot phoen home to upload the billing across phone line you are locked out again ?
  2. evan_s

    evan_s Hall Of Fame

    Mar 3, 2008
    It can use the internet connection to phone home when things are setup and working properly.
  3. Webini

    Webini Legend

    Feb 3, 2007
    I had the exact same problem. It took several calls to D* to get it fixed. No idea what they had to do. I got the same runaround - CSRs told me it was not supported or they never heard of it. Finally got one that knew all about it.

    The really sad thing is that all D* has to do is invest in a natural language database for their CSRs. You populate it with questions and answers and the database learns as CSRs rate the answers to the questions. So the CSR could type in "enable PPV over network" and they would get the answer and exact procedure.

    I've implemented this type of system for a bank. It is NOT expensive, reduces call handle time, decreases training time, and increases quality. But you do need to have the correct answers to put into the system. That must be the problem with D*. If they can't create firmware on a totally closed system like the HR20 / 21 then there is no way they can handle this.
  4. turey22

    turey22 Hall Of Fame

    Jul 30, 2007
    are you enabled for ippv??? on directv system
  5. 87vert

    87vert Mentor

    Aug 30, 2008
    I just got off the phone with CS I think the guy didnt understand what I was talking about and simply told me to order online. :lol:

    Next time I call I will try again. I was calling to get a return box for my old unit.
  6. turey22

    turey22 Hall Of Fame

    Jul 30, 2007
    get to tech...they dont have csi anymore. tech department can order one for you
  7. spyfish007

    spyfish007 Cool Member

    Jun 22, 2008
    I have iPPV enabled on my account so I am told. I have tried everything and talked to many people. I have talked with CSR, retention, & tech.
  8. spyfish007

    spyfish007 Cool Member

    Jun 22, 2008
    So my PPV via remote now works. I had to do several things to get it to work. Here is the list:

    1) update firmware in my D-link
    2) re configured my router once the firmware was updated to forward the ports
    -> did this for network services
    3) disabled DNS relay
    4) waited overnight for one box to probably call home--the other box worked immediately

    I read some things in another thread that got me thinking and if you are having this problem, you should read this thread:

  9. Shades228

    Shades228 DaBears

    Mar 18, 2008
    The last reply in this thread, before yours, was in august.
  10. Throckmorton

    Throckmorton Godfather

    Dec 7, 2007
    Did you happen to notice he was also the OP?

    Is there something wrong with following up a thread for completeness?

    He had a problem and subsequently found the solution. Then next person with a similar problem will probably be glad to find the answer in a thread on the subject.

    Problems don't read calendars.
  11. rudeney

    rudeney Hall Of Fame

    May 28, 2007
    That’s all dealing with Network Services which should have nothing to do with the receiver’s ability to upload PPV order information via The Internet. Network Services are more of a “push technology”. My guess is there was simply something preventing your receivers from connecting outbound to D* and all this just happened to fix it. in fact, it could even have simply been the DNS relay setting in the router. That seems to cause problems for things even beyond D* connectivity.
  12. spyfish007

    spyfish007 Cool Member

    Jun 22, 2008
    Thanks for the support. These are exactly the reasons I posted the follow up. I rely on forums to learn about new things and sometimes you get just and idea from someone and it helps you solve your problem. Hey, I'm an engineer what can I say.
  13. spyfish007

    spyfish007 Cool Member

    Jun 22, 2008
    While I generally agree with you, the fix list in the firmware was VERY long as I had an old version of firmware. I think the network services was actually broken because it put a rule in the firewall that prevent the port that was just opened! Then, if you couldn't remove the rule manually. I also agree that many people are talking about the improvement with turning of the relay setting. This information is actually what got me interested in the topic again. I find it very interesting that most PCs are OK with this setting however Directv's box was broken. My ignorance of full network routing shows up about now ....

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