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HR20 Recalled!!!! (Mod Edit: There is no recall)

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by wirelessbk, Sep 11, 2006.

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  1. Sep 11, 2006 #41 of 138

    kaylward Mentor

    Sep 3, 2006
    Perhaps they would like everyone who ordered at $249 and $269 to cancel so they aren't on the hook for selling so many units at a loss. Their bizzare conduct may well earn them those cancelations...
  2. Sep 12, 2006 #42 of 138

    smulkeen Cool Member

    Sep 1, 2006
    That would be crap and very bad business. Can't imagine they would do that, would hurt their overall business big time. I assume we'll get another email in the morning that they are all on the truck being shipped.
  3. Sep 12, 2006 #43 of 138

    employee3 Legend

    Aug 15, 2006
    Why would they send out that email then? Clearly the don't want/can't ship tomorrow, hence the email that they may go out early October. Excerpt from email:

    "DirecTV has given us a new tentative release time frame of the first week in October for the new units to be arriving at our warehouses & ready to ship. This is only an estimate & has not been confirmed as a guaranteed arrival date. Once we have a confirmed date for these units, we will email you to advise of the release."

  4. Sep 12, 2006 #44 of 138
    Guitar Hero

    Guitar Hero Godfather

    Dec 13, 2005
    I called D* several hours ago, and the CSR said they were getting a lot of complaints about the HR20. Especially about the audio problems. But, she did not mention a recall or anything like that. She said a new software fix is on the way and will be sent out at the end of September. We knew that already, so no new news.
  5. Sep 12, 2006 #45 of 138

    tbranan AllStar

    Sep 3, 2006
    I got the "recall" email at 8:37pm. Then, at 9:32pm, I got the backorder email from Beach Audio. I think these guys may have overshot their wad, made up a BS lie to cover it, and then said "Wait, Directv may get mad at us for lying to their customers, let's tell another, more believable lie instead." Screw em, I got one from BB anyway! Mama always said, "Don't tell a lie, cause you will have to tell another one sooner or later." Mama is so smart......Also, I called D* at 8:30pm (before I saw the emails) and set up my install with retention, the guy knew nothing about it. He even said that I would probably be getting another receiver with my install because he couldn't make the 5 lnb dish show up in my account unless he had an HD reciever coming with it. This is as screwed up as a soup sandwich. And the saga continues.....
  6. Sep 12, 2006 #46 of 138

    scoooterr Cool Member

    Aug 31, 2006
    I just called d* for service on my HR20. Froze in the middle of 911 documentry. Some recordings are showing, others are blank. After reaching a supervisor, he informed me he "had never heard of my problem", system freezing half way through an episope, audio not funtioning without changing channels...

    They would not replace without a field tech comming to my house (another half day off from work). Gave me a date a week from now. After teling him how unacceptable this is, he said he would put an urgent on the service call. Big deal.

    No, they would not replace with an older, functioning box.

    Cancel your install unless your blood pressure is low.
  7. Sep 12, 2006 #47 of 138

    Wolffpack Banned User

    Jul 29, 2003
    Obviously this thread was re-opened, but Clint I must ask why you would make the decision to close a discussion thread in a discussion forum just becuase we're "waiting for Earl"?
  8. Sep 12, 2006 #48 of 138

    khajath Mentor

    Feb 18, 2006
    Just the thought of having to pull out the UltimateTV from storage room almost sent my wife and I to cardiac arrest. But reading it again, the whole letter doesn't seem to make sense. They should only recall the unit if it's hardware flaw or safety problem (heat, fire potential). If it's software, they could just send the update through the satellite. This is not like a DVD or Printer, where there's no remote way to upgrade the firmware/software of the unit.

    I hope DIRECTV ban whoever moron start this rumor for life. Make them go to Comcast and suffer.

    Earl, any update on when the next software download is ? And do they address the intermittent freeze on MPEG4 channels ?
  9. Sep 12, 2006 #49 of 138

    TheRatPatrol Hall Of Fame

    Oct 1, 2003
    Phoenix, AZ
    Darn, for a brief second there I thought they were pulling them and going back to TiVo. :D
  10. Sep 12, 2006 #50 of 138

    Wolffpack Banned User

    Jul 29, 2003
    I would agree. However it seems the culprit here is BeachAudio.com. Not any poster in this forum.
  11. Sep 12, 2006 #51 of 138

    tpm1999 Legend

    Sep 5, 2006
    Is anyone surprised by BeachAudio's shaddy tactics? I love how they are the only ones who say its being recalled. I didnt even get the b.s. recalled email, just the backordered email. I replied with a cancellation request. I will now try the "begging customer retention" for a price break route. :(

    Man...I still cant believe companies can still pull this bs. Who was the poster who originally said they bought stuff from beachaudio and that they are a good company?
  12. Sep 12, 2006 #52 of 138

    naijai Hall Of Fame

    Aug 19, 2006
    Man now thats news we dont need spreading around kinda scared me for a second
  13. Sep 12, 2006 #53 of 138

    employee3 Legend

    Aug 15, 2006
    I based my decision to order on this :


  14. Sep 12, 2006 #54 of 138

    Xram Godfather

    Nov 18, 2005
    Can i sue Beachaudio for my heart attack that i went through last night after reading this thread? :D
    Good thing i ordered through a reputable dealer like V/E.
  15. Sep 12, 2006 #55 of 138

    brewer4 DBSTalk Club Member

    Aug 19, 2006
    It was tempting based on price and Best Buy based on early availability but I am very glad I stuck with VE. I've dealt with them in the past and its the way to go.
  16. Sep 12, 2006 #56 of 138

    Herdfan Well-Known Member

    Mar 18, 2006
    I wonder if BeachAudio violated a MAP and D* came down on them?
  17. Sep 12, 2006 #57 of 138

    Slyster Icon

    May 17, 2005
    Not sure what they were thinking, but Beach Audio is a great place.. I've bought many things there through the years.. way back when the ONLY way to order was an 800 number in the back of photo magazines.. so they have been around decades I believe.
  18. Sep 12, 2006 #58 of 138
    Earl Bonovich

    Earl Bonovich Lifetime Achiever

    Nov 15, 2005
    This morning I came in and had a couple more emails waiting for me.

    Basically saying the same thing as last night.... there is absolutely no recall of the HR20.

    As for the next software version.... The latest build is in the hands of the beta testers, so there is one comming soon.... and it addresses a lot of the issues we have seen so far.
  19. Sep 12, 2006 #59 of 138

    tanasi Cool Member

    Nov 21, 2005
    Perhaps Beach uses the same distrubuter as ValueElectronics. Robert has reported that he secured all stock from his distributor for ValueElectronics to ship and that left none for Beach to ship. Wouldn't put it passed a distributor to call them posing as a Directv rep and feeding them this line since they expect more stock by the first week of October. Maybe it all comes down to priority business relationships. I have ordered numerous items from Beach and never had a problem in the past. Strange days.
  20. Sep 12, 2006 #60 of 138

    jbellanca AllStar

    Aug 31, 2006
    This is all very interesting... I got a unit last week from Best Buy, and also had one on order from Beach Audio. When I got the email from Beach Audio this morning about the recall, I assumed was correct since I had an installer out yesterday to fix a dish problem I had who mentioned to me yesterday that the boxes were being recalled due to software issues, which I thought was odd since I would think a software issue could be fixed with a patch. Maybe my installed also got the Beach Audio email???
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