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HR20 Release Date for D/FW Area

Discussion in 'DIRECTV Installation/MDU Discussion' started by 04z71wbh, Aug 26, 2006.

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  1. Aug 26, 2006 #1 of 111
    04z71wbh

    04z71wbh Cool Member

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    Aug 21, 2006
    I've continued to have issues with D* ever since I purchased my HR10-250 5 months ago so take this message with a grain of salt.

    However, I had intended to keep the HR10-250 and order another one because I like the TIVO interface and dual buffers are important to me.

    I set up an installation of a new HR10-250 for this morning with D* specifically so that I could ensure getting it instead of the HR20. Well, at 10am this morning the tech called and said they were out of the HR10's and he couldn't install it anymore. He stated the new HD-DVR's (I'm assuming HR20) would arrive in their warehouse next Thursday and that they would reschedule me for Sat, Sep 2nd.

    So, I called D* Retention and they stated "Huh - I didn't even know they were available in Dallas". Typical response from D*.:confused:

    Anyway - to make a long story even longer, I asked him if they would swap out my HR10 so that I could have 2 of the same systems and he won't, saying there is no swap out program at this time. I could pay $399 and get one, but it would be a lease so I"m paying $399 and $4.99/mo which in theory just seems wrong so I didn't do it.:mad::nono2:
    So what I have to do is get the free HR20, which I was promised (thanks to the forum for this) and wait to replace my hr10.

    :confused: :mad: Doesn't really make sense for D* to send people out twice, but I'm not really surprised given their lack of expertise in customer service and common sense.

    I'll post pictures next Saturday if they indeed do deliver the HR20.

    Thanks for everyone's help. I hope that I'm happy with the HR20 because I really like the TIVO system and the dual buffers.
     
  2. Aug 26, 2006 #2 of 111
    tmuirheid

    tmuirheid Cool Member

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    Jan 16, 2004
    This is curious - I'm in FW and I'm scheduled for an install of the -250 on Saturday 9/2 (my second -250 for the house). I'm curious what I will be getting now.
     
  3. Aug 27, 2006 #3 of 111
    sat4r

    sat4r Godfather

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    Willow Park Tx
    As i was told today it will be the fall time of the year. Maybe somebody could clue me who i need to tak to at D . THANKS
     
  4. Aug 27, 2006 #4 of 111
    texasbrit

    texasbrit Well-Known Member

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    Aug 9, 2006
    I'm near Allen, TX and have an install scheduled for 9-2 also, and DirecTV have told me it will "definitely" be the HR10.....I have a 3-lnb dish already installed so there is no dish on the order, I would need an AT-9 (and a new multiswitch) if they are going to install the HR20......but we shall see!!!
     
  5. Aug 27, 2006 #5 of 111
    naijai

    naijai Hall Of Fame

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    Aug 19, 2006
    What the local installer's have in stock in their warehouse, a csr cant know without contacting the local office and they contacting their warehouse so if the instllaton company is out of the HR10, and yes the HR20 is only slated for launch in the LA market and the info hasn't changed; others that have it apart from Earl outside the LA market lucky people. wish i could get my hand on one so my girl can stop recording her "stuff" on mine
     
  6. Aug 27, 2006 #6 of 111
    gregftlaud

    gregftlaud Hall Of Fame

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    do not pay a cent (except for possible shipping charge) for the hr20. call in as many times as you have to ..to customer retention until you get a csr that will give it to you for free.
     
  7. Aug 28, 2006 #7 of 111
    naijai

    naijai Hall Of Fame

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    Aug 19, 2006
    why shouldn't he pay a cent if he wants new equipment

    why dont you call sony tell them you have been using their tv for a few yrs and tell them you wanna upgrade but you dont wanna pay anything except s/h
     
  8. Aug 28, 2006 #8 of 111
    pappys

    pappys Godfather

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    Jul 26, 2006
    What department do you work in at D*. Do you work 3rd shift?


    http://dbstalk.com/showthread.php?p=637652#post637652
     
  9. Aug 28, 2006 #9 of 111
    naijai

    naijai Hall Of Fame

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  10. Aug 28, 2006 #10 of 111
    04z71wbh

    04z71wbh Cool Member

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    Aug 21, 2006
    I'd love it if they brought an HR10. That's what I wanted this Saturday when they cancelled the appointment. If they call and cancel this Saturday, I'm going to very specifically ask them if they can bring an HR10.
     
  11. Aug 28, 2006 #11 of 111
    howdy29

    howdy29 Cool Member

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    Aug 16, 2006
    I have seen that argument before. The comparison between D* and other electronics makers is invalid. D* makes their money off of selling service to us. The electronics we use to do that should be unimportant to them. It should only be as important as to have their customers happy enough to keep paying for their service.
     
  12. Aug 28, 2006 #12 of 111
    lpctv

    lpctv Legend

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    Aug 26, 2006
    Sorry to steer this further OT with my first post, but I have an issue with the reply from the supposed CSR.
    If Sony forced me to lease their TVs and, if Sony decided that how they deliver their very limited premium content for which I had to pay extra for in a brand new way that their equipment could no longer support in the near future, then you better bet your a** that I would! :mad: . Heck, I would even fight to pay the S/H! :bonk1:
     
  13. Aug 28, 2006 #13 of 111
    naijai

    naijai Hall Of Fame

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    well he doesn't lease his equipment at this time and wants to be upgraded at no charge now i understand everybody wants a deal so do i if i want to upgrade i save up and cough up and i can bargain with a csr as you may have noticed on here and the avs forums you have to spend a lot of time trying to get free equipment until you meet that person tht gives it to you but remember what goes around comes around
     
  14. Aug 29, 2006 #14 of 111
    roadcyclist

    roadcyclist New Member

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    Aug 29, 2006
    Placed my order with D* yesterday, talked to three different reps, and made sure
    they understood the order was for an HR20, and anything else would be refused.

    According the rep I placed the order with, that is no problem, that is what they will bring. ( Sept 11 is the install date ),...

    One rep I got disconnected from, and the first rep was not up to speed on HD at all,
    so I decided to call back and get a more informed rep,....

    Fingers crossed,....
     
  15. Aug 29, 2006 #15 of 111
    JMAC

    JMAC Mentor

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    Feb 24, 2006
    I also live in the DFW area. The CSR told me that the unit would not be released unitl mid September and that there is nothing she could do for me right now. She also said if I ordered insallation right now that I would end up with the HR10.
     
  16. Aug 31, 2006 #16 of 111
    nullrider

    nullrider Cool Member

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    Aug 22, 2006
    You need to call back. It's a game of CSR roulette. You have to keep calling till you get someone who knows what they are talking about. Or you could just ask for a supervisor, but that's a gamble too.

    My installation is scheduled for Saturday Sept, 2 for the 5 lnb dish and the HR20.

    As for the Tivo Taliban out there, I had UltimateTV and that was 2 steps above Tivo 6 years ago. You only had to press record twice on the guide to set up a series record and you didn't have to wait 10 minutes to get control back. You could also see which shows were going to be recorded in the future on the guide.
     
  17. Sep 1, 2006 #17 of 111
    texasbrit

    texasbrit Well-Known Member

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    For my install tomorrow, they are now telling me it will be the HR20 not the HR10...we'll see....
     
  18. Sep 1, 2006 #18 of 111
    04z71wbh

    04z71wbh Cool Member

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    Aug 21, 2006
    I started this thread and I just confirmed they are still coming between 8am and Noon tomorrow. They could not confirm which unit and I don't really care now - I want either an hr10 or hr20. Pictures asap.
     
  19. Sep 2, 2006 #19 of 111
    04z71wbh

    04z71wbh Cool Member

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    Aug 21, 2006
    Well, 9:12am and the phone rings. Installer, "I have an HR10-250, but now I don't have an off-air antenna". You won't need it with the hr20, do you want to wait?

    Since I originally wanted to keep the hr10 and am not to thrilled with be a "tester" for D*, I asked him to call other installlers and find an off-air antenna.

    He just called and found one, so he's bring the OTA and the HR10, which is what I wanted last week.

    I'll be happy because I really like the TIVO interface and I think it will work for another year. I got the unit free anyway.

    So, I guess for those that hopes the HR20's would be in Dallas/Fort Worth today, you'll be disappointed.

    However, I'm ok with this.:nono2:
     
  20. Sep 2, 2006 #20 of 111
    texasbrit

    texasbrit Well-Known Member

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    Aug 9, 2006
    OK, so the installer called me and said they could not do my install today because "the technician had a car accident". I'd like to believe them but it sounds like this is standard excuse #14 from the Great Book of Excuses!
    Rescheduled for Thursday...
     
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