My HR20 is being replaced because it is defective. I do not have the protection plan but the only fee I must pay is the $21 shipping. There is no new contract required. I decided to asked the cs rep if he knew what the HR20 would be replaced with. He said it would probably be the same model. I hope he is wrong as I would like a box capable of 3D so I will be ready for my next TV. What are the odds of them actually shipping a HR20?