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HR20 - What a fine piece of equipment

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by djstough, Jan 7, 2007.

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  1. richlife

    richlife Hall Of Fame

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    Nice post, Ed (and my apologies for butchering it for brevity). I'm also a satisfied HR20 user who sees few problems but is frustrated with those problems that I do see (like the blank UNC/Fla St game today -- at least I caught the last 9:30 live). But the continuing negativity of BTMoore and Harley (sorry -- example names offered to help understand how I feel) have led me to basically pass over and not read their posts. Probably, I should setup an Ignore, but... not yet.
     
  2. btmoore

    btmoore Hall Of Fame

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    I suggest that you do use the ignore list.

    Select User CP on the top left
    Then on the Lower left select "Buddy /Ignore lists"
    Then add away and you might start feeling better.
     
  3. namja

    namja AllStar

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    Hi. First post here. And I didn't want it to be a negative one but can't quite help it.

    Let's say that the 60% number is pretty accurate, that 60% of the units work just fine. Well, that means that 40% of the units out there are POS. I wouldn't call a model with a 40% defect rate a "fine piece of equipment" by any means, especially when it costs $300 to lease it.
     
  4. Wolffpack

    Wolffpack Banned User

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    Jul 29, 2003
    Can you explain to me why I have to drink from the poisoned well to know not to drink from it? If I see folks die after drinking from the well I sure don't have to try it myself now do I?
     
  5. Wolffpack

    Wolffpack Banned User

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    Oh, so your saying a 60% satisfaction rate is something to be proud of Something you can berate everyone that has a problem with? 60% is just plain pitiful.
     
  6. Wolffpack

    Wolffpack Banned User

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    Don't forget about that friggen 2 year commitment when you do upgrade. I'm not taking that step until I'm sure I'll be happy with the HR20, or HR30, or whatever is out then.
     
  7. Wolffpack

    Wolffpack Banned User

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    Jul 29, 2003
    Who made a comaint about the HR20 that doesn't have a HR20? Am I missing something here? I make comments, but I've never made a complaint about the HR20 and I'm not aware of anyone else that has. Can you please clarify that statement?
     
  8. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    Nov 15, 2005
    Welcome to the forums, namja! :welcome_s

    BTmoore has earned my respect time and again. He's worked very hard on the catalog of defects. He's helped people with insight into their problems. If he's less than enthused about his HR20, perhaps he has good reason.

    I don't know how this thread became an attack thread. People who have experiences with the HR20 are having experiences with there HR20. (Pretty, duh statement there.) Some are good, some are bad, some are so-so. And some change from one to the other.

    There are many good experiences. There are too many bad, very bad. Namja's math is dead on. Be it 60/40, 80/20, 95/5, 50/50.

    Thankfully, every indication we have is that Directv is taking these seriously. Sure, big corporation with thousands of CSRs are not all everyone on the same page--it takes time and energy for information to flow within a large corporation.

    But the real data is from Directv's releases, Santa releases, and feedback thru Earl, Chris, and a few others with connections. They all point to directv working hard on the problems. Sure, I'd like the problems fixed tomorrow; for the unit to have been released last year in April with no defects, and another million $ in my bank account. But they didn't happen.

    What did happen, I think, is Directv learning. They are learning about official beta test cycles, active user communities, and the synergy of collaboration with the users. The HR20 will get there.

    Until then, everyone is welcome to share their experience here. It helps some people to vent; don't read them if you don't want to or don't agree.

    It helps some people to expound on how good they have it. Fair 'nuff.

    May we all get along, may we all get a solid HR20 experience soon, and may we all get an HMC in every HT (with real big-assed HDTVs!)

    Cheers,
    Tom
     
  9. Wolffpack

    Wolffpack Banned User

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    You'll be luck to get a response to that one. The D*Fenders seem to have some pretty thin skin and drink some pretty good Kool-Aid. They love to make statements that when they're called on, they have no response.
     
  10. raw6464

    raw6464 AllStar

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    Dec 11, 2006
    All the "mine works great" endorsements do not change the facts and is immaterial to the problem. The HR20 has way to many problems… 13 updates validates and underlines how serious the problem it.

    Polling the percentage of customers with the problem in defense of the “quality” of the HR20 is a disingenuous maneuver to mitigate the problem.

    The by line in threads like this have a tacit inference of a dubious agenda.
     
  11. Wolffpack

    Wolffpack Banned User

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    Welcome namja. :welcome_s

    Good thread to jump in on. I can tell I'll like you...and at times disagree with you in the future. :lol:

    But here I agree. A 60% acceptance figure just plain aint nothing to brag about.
     
  12. Wolffpack

    Wolffpack Banned User

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    Tom,

    If I knew that for sure I would have a different outlook on DTV at this point. But I'm also looking at the R15. Out for 14 months and still has problems that existed from the beginning. Still has problems that have been fixed on the HR20. I'm not yet sold on the fact DTV has learned anything. But again, just my opinion.
     
  13. carlsbad_bolt_fan

    carlsbad_bolt_fan Icon

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    And you're 100% sure that the 40% who think the HR20 is a POC/POS actually have an HR20? You can't be. My point is none of these informal satisfaction polls are immediately verifiable. Nor will they EVER BE. It's the INTERNET folks. Anybody can take part in anything.

    That said, count me among the minority/majority (depending on your slant) who have had little problems with their HR20.
     
  14. carlsbad_bolt_fan

    carlsbad_bolt_fan Icon

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    May 18, 2004
    Carlsbad, CA
    Sorry to seem like I'm picking on you but, given how modified/hacked/upgraded your D* equipment is:

    "5 Series 2 DTivos: upgraded to 120GB, 6.2, SuperPatched, tserver, mfs_ftp, tivowebplus, endpadplus, bufferhack, MRV, HMO
    2 HR10-250s: Upgraded to 400GB, 6.3b, tserver, mfs_ftp, tivowebplus 1.3.1, endpadplus, bufferhack "

    Something tells me you'll never be satisfied with any equipment D* releases. If so, why stick with them?

    Just curious... :)
     
  15. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    Nov 15, 2005
    Indeed, there are a couple things that do scare me. R15 history and how some people's HR20 experiences have become worse of late.

    I hope to get some good data tomorrow.

    Cheers,
    Tom
     
  16. btmoore

    btmoore Hall Of Fame

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    That is not a valid poll question and responce options if you are trying to get clean data, and that is even if you are just considering in reference to the people who answered it. The first & third responses basically invalidate the poll because it places two responses in one answer that can drive different responses that are not related. Secondly the 2nd part of 1 & 3 are not related to each other. For example where does the person who wants to keep their HR20 but has lots of problems with it respond? If a person wants to return their HR20 but does not want a HR10 their only option is to cancel their direcTV account. Just on those few issues about this poll make it invalid to derive any useful statistical content regarding the question that was asked. There are broader issues regarding the sample and trying do derive any value from the results due to the nature of the demographics. While polls on a forum may be fun, you have to consider them typically as useful as a tarot card reading. If you would like to learn more I would suggest a class on research methods.

    I made another post on a similar subject regarding polls where invalid polling techniques were being used and the data was trying to be referenced as useful information. You can find it here
     
  17. btmoore

    btmoore Hall Of Fame

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    The fact of the matter is no such posts exist. I would just like the false statements retracted.
     
  18. btmoore

    btmoore Hall Of Fame

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    Thanks Tom, I appreciate the support, I take back all I said about Rose. ;)
     
  19. macEarl

    macEarl Godfather

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    Jan 1, 2007

    While I understand that this forum is for peer assistance, not emoting (as if any of us are innocent on that one), I don't understand at all criticisms of non-owners.

    I think the original complaint has the following merits:
    * 4 in 5 chance of becoming a contributing owner, but 1 in 5 chance of being hurt for trying
    * 300 smackers - some people can easily afford a 2 year stint + 3 yards with a 1 in 5 chance whack as payoff, some cannot
    * success of this unit is tied to revenue and that means market penetration
    * D*'s forum is - dare I say it? Yes, I dare - lame, but this one isn't
    * somebuddy wanders into the only non-lame D* HR20 forum and wants to be counted or heard
    * if he's counted or heard (instead) might - prolly a slim chance on this, I suppose - might just help give some incentive at the motherhouse to increase resources and get this beast fixed​

    Which report do you think would have more impact on your desk? "We have a 20% dissatisfaction level on this product, but it isn't affecting our potential buyers in a measurable way yet;" or, "We have a 20% dissatisfaction level and the impact on our growth is now measurable at ...."

    For all I know, you two might be a*h* buddies and the exchange is none of my business. However, as past president of the DBSTalk Lurkers' Society, I've been asked to ask for a little more coasting. Lurkers tend to be either very sensitive or very psychotic, and I'm sure that no one intends to set off either type.

    We'd expect a multibuck organization like D* to have a better resource to measure such things. My guess is that reality is different.

    Just 7.46 cents (2+inflation),
    Earl
     
  20. Marty B

    Marty B Legend

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    Sep 21, 2006
    Wouldn't it be great if the majority of the posts here were about cool features that the HR20 has and how to implement them? Or slick remote codes to unlock other cool features? I am sure that would be the case if the HR20 wasn't so buggy. I have been using the HR20 since a few weeks after it came out. The High Def is sweet, but the HR20 is simply not ready to be released to the public in my opinion. Its a shame that many of the posts here are "Whats the work around to make XXX work", or "Why wont my DVR record stuff that I told it to record?" All these negative posts will disapear when the software is read for primetime. Man that would be so nice :)
     
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