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HR20 will not boot...

Discussion in 'DIRECTV Tips and Resources' started by crankin, Jun 12, 2007.

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  1. crankin

    crankin Mentor

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    Mar 31, 2007
    Every time it gets to the "Checking satellite connections...Almost done" phase, it freezes and will not do anything. This is a brand new problem as of today - I have had this HR20 for about a month now and it has worked perfectly. All of a sudden, it wouldn't start, so I did a reset, and now this. I've reset it many times, unplugged (leaving it unplugged for at least a half hour) and nothing works. Any ideas? Or just call DirectV?
     
  2. Groundhog45

    Groundhog45 Hall Of Fame

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    I would suggest trying all of your coax connections to be sure you have a good contact. Maybe unhook and reconnect. Is there any chance the dish could have been knocked/blown out of alignment?
     
  3. crankin

    crankin Mentor

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    Mar 31, 2007
    My other receivers seem to be working fine. I will try adjusting the coax cables.
     
  4. mhayes70

    mhayes70 New Member

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    Mar 21, 2006
    Also, try swapping the cable on the back of the HR20.
     
  5. crankin

    crankin Mentor

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    Mar 31, 2007
    Now it will boot but when I go to the Guide it tells me I have no channels in my favorites list (and I cannot add any). It goes through the "Acquiring Guide" step just fine, but then there are no channels available.
     
  6. mhayes70

    mhayes70 New Member

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    Are there channels if you change favorites to all? If not, what is your signal stregth?
     
  7. crankin

    crankin Mentor

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    Mar 31, 2007
    It is set to all channels for favorites. When I go to system test, I get "acquired...0%" for tuner 1. It makes no sense... I have changed nothing and it worked this morning and now it does not. I also noticed that when I go into my menu, the "Access Card" option is grayed out. I never noticed if that was normal or not. Could reformatting solve this? How do I reformat an HR20?
     
  8. mhayes70

    mhayes70 New Member

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    I don't think you need to do that. I think the problem is that it is not getting a signal from the sat. Do you have another receiver? If so, try plugging that receiver in here so see if it has the same issues. If it does then it could be a wiring issue or a bad multi switch or bad LNB. Let me know what you find out.
     
  9. crankin

    crankin Mentor

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    Mar 31, 2007
    I haven't tried using a different receiver yet (will do that next), but now it gives me only 34 channels. None work, but they are in the guide.
     
  10. mhayes70

    mhayes70 New Member

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    How many receiver's do you have? Also, what type of dish?
     
  11. crankin

    crankin Mentor

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    Mar 31, 2007
    Well... I finally got it working. To make a very long story short, I did not have the correct coax cable plugged into the multiswitch for one of the tuners of the HR20.

    Now, I get all my channels, everything works, except one little new issue: when I hit Guide, only "All Channels" is available for the filter. I no longer can sort by HDTV, Sports, Movies, etc. I think I might've messed something up when it wasn't working and I was trying all sorts of things in the Menu. But now I cannot figure out what I would've done to eliminate all of the default filters.
     
  12. mhayes70

    mhayes70 New Member

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    Great!! Glad to hear you got it working. As, for the filters, does it just go to the guide when you hit the guide button and doesn't bring the categories up?
     
  13. crankin

    crankin Mentor

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    Mar 31, 2007
    No, it was going to the filters but only showing 'All channels.' But I went through the satellite setup once again and it now works. So thanks for all the suggestions!

    PS: Is there a way to bypass the filters screen and go straight to the guide? I have actually wondered that because I find it somewhat annoying when I always choose all channels to have to go through the filter every time. My last receiver did not make me do so.
     
  14. mhayes70

    mhayes70 New Member

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    Yes there is. But, I am at work now and I can't remember how to do it. I will check when I go home and let you know. Unless someone else here post how to do before I get home.

    Glad to help!!
     
  15. mhayes70

    mhayes70 New Member

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    Ok, here is how you do it. On the front panel on your HR20 hit menu + info button at the same time and release. Then it will bring up a hidden window. Scroll down to the Guide key and hit select. Then on "Guide key action" you want it set to: Show grid screen first.

    Let me know if this works for you.
     
  16. Michael D'Angelo

    Michael D'Angelo Lifetime Achiever

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    But first you have to go to the menu-->search-->keyword-->type "IAMANEDGECUTTER"-->continue-->when it finds nothing press and hold menu and info button on the front of the unit for 2 seconds and let go. That will bring up the hidden menu.
     
  17. mhayes70

    mhayes70 New Member

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    Oh, yes. That is true. I forgot about that part. Thanks for the correction BMoreRavens.
     
  18. crankin

    crankin Mentor

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    Mar 31, 2007
    Success! That's awesome that you can change other settings like how fast it scrolls (I prefer the fastest w/o any scrolling). Thanks again for the tips.
     
  19. mhayes70

    mhayes70 New Member

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    No problem!! Have fun.
     
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