HR20 Wish List Survey

Discussion in 'DIRECTV Tips and Resources' started by Doug Brott, Oct 24, 2006.

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  1. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

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    Doug,

    In the past removal from the list meant that your favorite item just disappeared. Now it just means that we are holding it until more urgent issues can be addresses. That changes everything. A well-run committee does not try to tackle every issue at once. It is healthy to table some items for the time being.

    For instance, a new user asking for Skip could see that we have considered it and have just tabled the discussion for the time being.

    I agree that we want to Back Burner at as high a number as we can. I like 2.99 because that means it was not even a C grade. Keep 3 and up (C or better).

    I also am really liking seeing the votes cast. This is especially interesting for the past week's results. For instance, 2/3rds gave no opinion on LED brightness control.

    One other thing to confuse this a little more. I would say that we keep all Missing Promised Features on the Wishlist no matter what. You should not even have to wish for a box to do what the book says. Otherwise we take off fixing Closed Captioning. CC is currently OK for me but still a huge issue for many others.

    As always, thanks!

    - Craig
     
  2. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    -- Draft Proposal --

    Please review and comment on changes
    Here is my first draft of a new first post for this thread. I'd like to hear feedback based on these comments. I have made the necessary adjustments to the application, but have not released it yet.

    Take the HR20 Wish List Survey

    Welcome to the HR20 Wish List Survey - The unofficial feature request list

    The survey consists of a number of items that have been suggested by folks here at DBStalk.com. You can rate each item from lower to higher with the lowest value being one (1) and the highest value being five (5). The value displayed in the results section is the average of all of the values entered.

    The HR20 Wish List Survey is evolving as new ideas are hatched and old ideas are implemented. For this reason, I have adopted the following guidelines for changes to the Survey so that the process is constructive for both the participants and for folks at DirecTV that may review it.

    Guidelines

    The Survey will typically be updated each Friday morning (PST).

    Additions to the list
    Prior to 26-Jan-2007, any new item suggested was added to the list. Beginning 26-Jan-2007, the following guidline will be used instead:
    With the exception of a "killer" feature, all new item requests will be automatically added to The Back Burner. Features/Items will make their way off of The Back Burner and onto the main list by illiciting a popular demand. This will be done by having a "Call for Poll" where there must be a First (the Call) and a Second within a 24 hour time period before a Poll will be created on DBStalk.com. The Poll will simply ask if the feature/item should be moved from The Back Burner onto the main list. The Poll should be a 3-day poll to give sufficient time for voting, and a link to the poll should be placed in this thread for reference. A simple majority (50% or higher) will move the item from The Back Burner onto main list. Items will be added to the HR20 Wish List Survey during the Friday updates.

    Removals from the list
    Each new item will get at least 15 days on the HR20 Wish List Survey. These items are easy to identify by the [​IMG] icon. After 15 days, the following guidelines will be used. An item will be removed from the list as soon as practical if it can be determined that the item is no longer necessary (e.g. DirecTV fixed it or someone discovers a suitable workaround). With the addition of The Back Burner, items are less likely to be removed entirely from the HR20 Wish List Survey if they are low-scoring. However, if in the first 4 weeks, an Item fails to maintain a score of 2.0 or higher, it will be removed completely from the HR20 Wish List Survey. In addition, if an item marked "unlikely to be implemented" fails to maintain a score of 2.5 or higher, it will be removed completedly from the HR20 Wish List Survey. Items will be removed from the HR20 Wish List Survey during the Friday updates.

    The Back Burner
    Begining 26-Jan-2007, there will be a new type of item on the HR20 Wish List Survey called The Back Burner. This is simply a holding area for any item that consistently scores below a 3.0 for a 4 week time period. While some of these items may be nice to have, there is a poor response from the community to have these items added to the HR20. These items are not removed from the list, but, instead, put on the back burner for future reference. As some of the more important items from the main list become new features of the HR20, The Back Burner items may become more desired. Simply follow the Additions guideline above for getting them back onto the main list. Non-new items on The Back Burner must spend 4 weeks off of the HR20 Wish List Survey before they can be considered again for the main list.

    Wording adjustments
    The wording of an item may be changed for clarification.

    Changes To the List

    2007
    January: 19-Jan-2007, 12-Jan-2007, 05-Jan-2007

    2006
    December: 29-Dec-2006, 22-Dec-2006, 15-Dec-2006, 08-Dec-2006, 01-Dec-2006
    November: 24-Nov-2006, 17-Nov-2006, 10-Nov-2006, 08-Nov-2006, 03-Nov-2006
    October: 27-Oct-2006

    The HR20 Wish List Survey started on 24-Oct-2006


    Click here to see all of the changes that have been made to the list.
     
  3. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

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    Doug,

    This is perfect!

    Don't change a word. This is very fair to everyone.

    I am assuming that the Back Burner items will be on a separate page available from a link on the main pages?

    - Craig
     
  4. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Go ahead and look now. There is currently nothing on The Back Burner, but in the Results Page, Choose "The Back Burner" from the drop down. That is how you will be able to see all of these items. When it actually displays, the current actual ranking will be noted (along with vote count).

    When taking the Survey, Items on the Back Burner will NOT be listed.
     
  5. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    The initial items that would fall on The Back Burner are as follows (I haven't done it yet):

    2.965 The ability to set manual recordings for a date well into the future rather than a week or so
    2.963 Negative Padding - The ability to automatically adjust a recording (start late/end early) by a user definable number of minutes
    2.939 TiVo style guide grid [​IMG]
    2.926 Offer more than two Custom Channels Favorites Lists in the Guide
    2.918 The ability to have My Playlist display more shows on the screen at the same time
    2.879 Enable "Sound Effects" as shows in the photo on p. 29 of the manual
    2.860 Increase the number of items in the prioritizer - the current limit is 50
    2.798 Press & hold Mute (or another button) to toggle Closed Captioning On or Off [​IMG]
    2.779 The ability to SEARCH (with RECENT SEARCH ability) from the TO DO menu
    2.729 Option to view more technical information (MPEG2 or MPEG4, disk usage, fan speed, etc.) [​IMG]
    2.666 HD programs with DD+, and the ability to pass decoded DD+ stream in LPCM over HDMI [​IMG]
    2.637 User-sorted channel listings - a favorites list with channels sorted to your preference [​IMG]
    2.636 The ability to turn Picture-in-List off to prevent spoiling a broadcast that may still be in progress
    2.632 The ability to access web content (E.G. Yahoo! Photos, ESPN.com, CNN.com etc.) [​IMG]
    2.625 The ability to auto-tune to a channel - same as if recording program without actually recording it
    2.616 User based Grouping - ability to group your recordings in to user created folders so that different people can quickly see which of their programs are available for viewing [​IMG]
    2.561 scrolling title in the mini guide - length of title display area is too short [​IMG]
    2.553 Ability to set the HR20 to accept both IR (infrared) and RF (radio frequency) remote control inputs [​IMG]
    2.544 Intelligent record to VCR/DVD
    2.438 Ability to disable the Screen Saver
    2.334 Enable Closed Captioning during 1x FF
    2.283 Show small countdown timer on corner of window a few minutes before recording is to begin
     
  6. luckycarl

    luckycarl Mentor

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    Jan 12, 2007
    Looking at the All Time Wish List separated by categories I noticed the following in order of there appearance on the list:

    Missing Promised Features had 85% of the items above 3.0
    Ease of Use Enhancements had 74% of the items above 3.0
    New Features had 36% above 3.0
    Legal Hurdles had 25% above 3.0

    It seems strange that the further down the list the poorer the performance. Does this suggest that after several minutes the survey taker tires and is more prone to enter ones as his choice?

    The survey randomly lists each item in the category but not the categories. Should the survey be grouped by categories? If would be interesting to see the results by removing categories.

    Similar results occur for weekly and daily surveys.
     
  7. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Thanks Carl, That's a good data point. I think I like your suggestion and I will just go ahead remove the category designation. I debated which way to go when I first added categories. Your evidence makes a good argument that I chose the wrong method. Look for that to go in tomorrow as well.
     
  8. luckycarl

    luckycarl Mentor

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    Jan 12, 2007
    Here's my wish:

    Mute audio from the HR20 with RF Remote.

    I have my HR20 connected to my computer and I would like to be able to mute audio coming from the receiver when viewing another application. I don't know if this a hardware problem.

    Also, are you considering wishes which could be implemented in future receiver releases?
     
  9. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

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    I keep thinking about two of the items that may be removed today:

    35 3.025↑ Enable "Sound Effects" as shows in the photo on p. 29 of the manual
    37 2.951↑ Make Closed Captioning (Setup>Display Menu) work reliably


    I would say that no matter what we keep the promised features from the manual on the front burner. No matter how a missing promised feature is rated it should be on the list.

    And in the case of Closed Captioning, that is a big deal. That is an FCC violation big deal. For most of us on the forum it may not matter but we aren't deaf. If we were thinking about someone we knew who was deaf, this would be a 5.

    Maybe this tells us the threshold for the list should be 2.9 at least for now. Or just declare that Missing Promised Features will always stay on the list until they are done.

    One final thing to consider is the constant banter about a class action lawsuit. Saying too many units have failed is hard to prove. How do you prove that the problems were not related to:
    + Installation (Old Cables, ohmic connections,etc. )
    + Setup (On top of another hot device, etc.)
    + Bad Power (Lack of UPS, Surge Protector)
    + Usage

    But it is really easy to prove that someone did not keep their promise in their online manual, a form of advertising. In most states, that doesn't fall under Lemon Law. If that were prosecuted, it would be under consumer fraud. D* has to get it stable and then provide each promised feature.

    We have to make them listen to the people who can't.

    And your promise should never go to a back burner.

    - Craig
     
  10. luckycarl

    luckycarl Mentor

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    Jan 12, 2007
    Doug,

    Have you thought anymore about adding a note at the top of the Survey about not needing to vote on an item if they don't understand or have no opinion on the wish.
    I noticed early this morning that people are voting on all items with a number of 1 votes.
     
  11. luckycarl

    luckycarl Mentor

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    Jan 12, 2007
    Looking at todays survey with the exception of 4 votes, 4 out of 10 voters didn't vote for any of the 28 tems on the New Features List.
     
  12. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

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    Out of 11, 7 voted on almost everything. 3 voted on just the things they really wanted or didn't want. 1 appears to have made no votes?

    Participants have six options: 1-5 or blank. Maybe they leave it blank if they don't understand the question, don't use the feature, or just want to leave it to others who have stronger feelings on that point. I would expect more people to have an opinion about basic features or ease of use.

    - Craig
     
  13. luckycarl

    luckycarl Mentor

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    Jan 12, 2007
    Craig,

    Thanks for the input.

    My point was to emphasize that the further down the survey list the more likely the person was to skip voting by issuing the blank vote or 1 vote.

    I guess I'm the exception since most features that I use work, except for ocassional freezes, and I'm more interested in new features.

    Carl
     
  14. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    HR20 Wish List Changes 26-Jan-2007 - Complete List of changes - Guidelines for changes

    Additions to the List

    Nothing

    Wording Changed

    Nothing

    Removed from the List

    Nothing

    Moved to the Back Burner

    2.941 The ability to SEARCH (with RECENT SEARCH ability) from the TO DO menu
    2.933 User-sorted channel listings - a favorites list with channels sorted to your preference [​IMG]
    2.920 The ability to access web content (E.G. Yahoo! Photos, ESPN.com, CNN.com etc.) [​IMG]
    2.904 User based Grouping - ability to group your recordings in to user created folders so that different people can quickly see which of their programs are available for viewing [​IMG]
    2.899 scrolling title in the mini guide - length of title display area is too short [​IMG]
    2.845 Intelligent record to VCR/DVD
    2.781 Ability to set the HR20 to accept both IR (infrared) and RF (radio frequency) remote control inputs [​IMG]
    2.734 Offer more than two Custom Channels Favorites Lists in the Guide
    2.734 The ability to turn Picture-in-List off to prevent spoiling a broadcast that may still be in progress
    2.587 Ability to disable the Screen Saver
    2.582 Show small countdown timer on corner of window a few minutes before recording is to begin
    2.526 Press & hold Mute (or another button) to toggle Closed Captioning On or Off [​IMG]
    2.041 Enable Closed Captioning during 1x FF

    Chopping Block - will be removed if significantly negative again next Friday

    Nothing

    Saved from the Chopping Block - past weeks values noted

    Nothing

    [​IMG] = marked as "unlikely to be implemented"
     
  15. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    I've adjusted the Guidelines and made the changes noted above. I have not reviewed this week for additions yet (Back Burner) but will do so later today or perhaps tomorrow.

    In addition, I'm considering changing the way the results are displayed. there are a few people that are voting heavy which gives their input more weight that it should probably have. I have calculated the results by using the most recent entry by IP and they are different. I will put up a sample of the data so that you can see the differences later today.
     
  16. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Oh, Carl. I like the concept of merging the categories. I tried to do it quickly and it failed to work right. I'll add it later when I have more time to concentrate on the code.
     
  17. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    I've calculated all of the results based on the current method which accepts every response and a new method which accepts each persons most recent response. I was shocked to find that some of the results are greatly skewed, but the top 4 remain unchanged. In addition, many of the top scoring items do OK. Item #9 on the once-per-person rankings is ranked #33 on the list that you see now.

    It is very likely that I'm going to adjust my report screen to reflect more accurate results. My Pet-Peeve item (Ability to disable the Screen Saver) ranks #69 - the same in both results.

    The gray columns on the left are the current rankings that you see today. The violet columns are the rankings using one-vote-per-person. Column G is simply the difference between the two rankings.
     
  18. richlife

    richlife Hall Of Fame

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    Wow! There are some real differences in how the results would come out. I'm a little disappointed that some of my key issues would drop so much and also for some of the items that would go up. But I agree that basically allowing one vote per one week period is 1) more fair and 2) more informative.

    It also might help generate more discussion on the value of specific items. (For example, why vote for: "Do not clear Live Buffer when changing channels - keep old-channel content" if you are voting for Dual Live Buffers? It's conflict of programming resources and I'd prefer a focus on DLB.) There are many items that will steal away programming resources to create a new feature or function, when there a currently still many features/functions that need fixing (beyond the hard core functions of a DVR).

    I like the latest vote only scenario. If I want to change my mind this still allows it. If I want to stuff the ballot box, it doesn't allow that.
     
  19. luckycarl

    luckycarl Mentor

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    Jan 12, 2007
    Rich,

    Did Doug's analysis looked at one vote per week or one vote per day? It's not clear to me but, I would almost favor the one vote per week for the reasons you give.

    Carl
     
  20. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

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    Doug,

    Thank you for finding these trends. The Wish List continues to be so important because it was not a one-time thing. It evolves every week. I had been in favor of allowing people to vote four times a day but that lets a few determined people stuff the ballot box.

    I like the suggestion of letting people vote once a week for these reasons:
    1. The survey changes every week with additions, changes, clarifications, etc.
    2. You could post an announcement each week on the HR20 forum asking people to take the revised Wish List.
    3. Users have a reason to keep their focus on the Wish List.
    4. You arlready have a timer to stop people from voting to early, instead of 360 minutes, it would be 168 hours.

    Also, I have set up a number of on-line surveys. Casual users leave 10% to 30% of questions blank. For the Wish List it is only 7 to 15%, as good as governmental elections. I think that may be more due to relavance than placement on the list. I also think if you don't understand a question you leave it blank. So I have been trying to re-think wording of items users are skipping.

    For instance, people often ask what Dual Live Buffers means. Maybe it would get more votes and a better rating if it were explained a little:

    Dual Live Buffers - Toggle between two live shows with 30+ minute buffers on each.

    I think others could be better clarified and hopefully some shortened.

    Just thoughts. You have done an amazing job with the Wish List. It has unified our message to D*.

    Craig
     
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