I have a box that I don't watch often. What is happening is when I try to watch a recorded program, it will get stuck, and functionally the whole box will freeze. It happens at random points, on any program. I had the tech out yesterday and he did a reset of the defaults (not the hard factory reset). Worked for a bit, now I have the problem again. Any idea? He was the supervisor, and seemed knowledgeable, and he didn't think the box was going bad. He also said BTW, that they have had a ton of issues on boxes since the last software update.