HR21-200 Diagnostic Code 21-763 when running system test

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by tw_mn, May 28, 2014.

  1. tw_mn

    tw_mn New Member

    12
    0
    Nov 15, 2012
    Listed following System Test, under Settings. Internal storage device error - says it could be an initialization only or critical fault. Resetting HR does not clear it and unit takes forever to boot back up, but eventually does and can still access recordings, etc. for now. Unit does freeze up from time to time.

    DirectTV did send out an HR23-700 as a replacement. Does anyone know how these two receivers compare? HD size, etc? They did not want the HR21 back. Will the AM21 OTA tuner work with the HR23?

    Another option for me is to upgrade to Genie. I have a free upgrade (albeit with a 2 yr. contract) listed on my account. I have just two DVRs now. The HR21 with issues and a older HR20 with an upgraded internal 2 TB HD that I put in a couple of years ago after the old HD died. I like having and use the integral OTA on that one.

    Thanks in advance for any advice.
     
  2. peds48

    peds48 Genius.

    20,073
    1,075
    Jan 10, 2008
    NY
    IIRC, the 21 had a 320 hard drive and the 23 has a 500 gig HDD. you don't need BBC with the 23 and you can use AM21 with any DirecTV HDDVR
     
  3. tw_mn

    tw_mn New Member

    12
    0
    Nov 15, 2012
    How about the code? Any information on that? Anyone here ever get a 21-763 on the system test?

    Sent from my Nexus 7 using DBSTalk mobile app
     
  4. peds48

    peds48 Genius.

    20,073
    1,075
    Jan 10, 2008
    NY
    replace the HDDVR ASAP!
     
  5. jimmie57

    jimmie57 Hall Of Fame

    10,028
    851
    Jun 26, 2010
    Texas City, TX
    21 |
    A problem has been detected in the storage device. | Hard drive is experiencing an initialization error or Critical Fault. Replace receiver

    link to most error codes:
    http://www.dbstalk.com/topic/158193-diagnostic-error-codes-solutions/
     

Share This Page

spam firewall

Advertisements