HR21-700: 0x0221 Issues / Discussion

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Doug Brott, Apr 3, 2008.

  1. Apr 7, 2008 #121 of 217
    gnahc79

    gnahc79 Godfather

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    Jan 11, 2008
    For those with the DD issues, when switching from a non-DD to DD channel does the receiver switch to DD mode properly and not output audio or does the receiver stay in non-DD mode and not output audio? Just wondering...
     
  2. Apr 7, 2008 #122 of 217
    Richierich

    Richierich Hall Of Fame

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    Jan 10, 2008
    Peachtree...
    Directv disabled the Boolean Search Function because of inconsistencies in Autorecording. They will probably fix it and release it with the next NR.
     
  3. Apr 7, 2008 #123 of 217
    WashDCHR20

    WashDCHR20 AllStar

    97
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    Apr 11, 2007
    After software was updated early Friday morning, got searching for satellite on roughly 25% of channels. My HR20-700 was NOT getting any searching for satellite messages on any channels. Did a reset of the receiver, and that solved the problem. Don't understand why a software update would cause this to happen to the receiver, and never have seen the searching for satellite message on any channels before.
     
  4. Apr 7, 2008 #124 of 217
    ulbonado

    ulbonado Legend

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    Nov 28, 2007
    This isn't actually new with this release, but it's new within the last month or so, and it's taken this long for it to really soak in that yes, this used to work.

    Some time ago, I was able to go into my playlist, highlight a recording, hit "select" or "info", navigate to "Episodes"/"Showings" on the resulting info screen, select it, and get a list of upcoming episodes or showings of that program. Now, it displays only a single line representing the recording that's already on the DVR, and what's more, the description up at the top is of something totally random, not even a show I've actually ever recorded or watched, let alone the one I'm actually looking at.
     
  5. Apr 7, 2008 #125 of 217
    jelatime

    jelatime New Member

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    Jan 13, 2008
    After update...

    1) No more Dolby Digital through coax - sound would come through but box was sluggish and audio was very jittery. Switched to optical and audio appears to be working fine.

    2) "Searching for Satellite" appears on some channels - never had that happen before.

    3) Menus seem a tad sluggish.

    I don't understand how DirecTV can release a national software update with bugs as obvious as these...isn't that what these boards are for?
     
  6. Apr 7, 2008 #126 of 217
    cebbigh

    cebbigh Icon

    526
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    Feb 27, 2005
    Frostbite Falls
    Thanks. If that's all it is I'll be happy. :)
     
  7. Apr 7, 2008 #127 of 217
    VaJim

    VaJim Godfather

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    Jul 26, 2006
    Virginia...
    For what it's worth, the latest update to my HR-21 700 is more native 'friendly' to my Samsung 37" using the HDMI. Still get some fluttering when changing channels with different resolution, but not as bad as before.:)
     
  8. Apr 7, 2008 #128 of 217
    cmassa

    cmassa Cool Member

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    Nov 18, 2004
    My receiver does show DD or PCM correctly, there just isn't any sound. None with DD, I have to make a "bonk" for it to start in PCM.
     
  9. Apr 7, 2008 #129 of 217
    Wetboss

    Wetboss Cool Member

    23
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    Aug 19, 2007
    HR21-700
    Harmon/Kardon AVR 225 Receiver
    Optical Cable Audio
    HDMI Video to
    Sony Bravia 1080P

    NO Dolby through Optical

    With Dolby activated on the HR21-700 my Receiver's little pictures of the speakers show a non Dolby Digital Signal but no sound at all. Turn off the Dolby on my HR21 and my receiver shows the same pictures and has sound. If I try to run optical from my TV to the receiver I get nothing with Dolby activated.

    This update some how has disabled Dolby Digital Surround on the HR21-700.

    Bravo!
     
  10. Apr 8, 2008 #130 of 217
    somguy

    somguy Legend

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    Oct 2, 2006
    Tamarac,FL
    I have experienced numerous software issues with the HR21-700 and I would like to know if anyone can relate to them:

    1. When I press a key on my remote like FFWD for instance, the dvr takes about 10 sec. or so to respond to it. If I hit FFWD 2x, the dvr will take it's time to catch up to it and it may never ffwd past the 1x speed because of the delay. I will then go to hit PLAY, and the dvr will not respond to it until 30 seconds and up to one minute later. THIS HAPPENS ON A DAILY BASIS AND ON ANY SOFTWARE UPDATE.

    2. If I go into a Series Pass and I go to extend the time on one particular show by going into the Record Once option, it will extend the time on all of the shows for the season and not just that particular show.

    3. Earlier today ( Mon. 04/07 ) I reverted back from 0225 to 0221, I took a late afternoon nap, when I got up in the evening I didn't see the record light on. I turned the tv on and I had a GREEN screen and the dvr was unresponsive. I had to do a rbr to fix it. Luckily the show that I had set to record will be repeated on Tuesday.

    4. Of course we all know about the Dolby Digital Issue which I currently have which I've already posted about. I had to shut it off in the menu in order to get sound. I am anticipating a new software update to correct this problem immediately!!

    DIRECTV HAS HAD PROBLEMS SINCE SEPT. 2006 WHEN THEY RELEASED THEIR DVR'S. ALTHOUGH THE PROBLEMS HAVE DISSAPATED, THERE ARE STILL TOO MANY ISSUES WITH THEM. I KNOW THAT NO COMPANY IS PERFECT, BUT I KNOW OTHER PEOPLE WHO HAVE DVR'S BY OTHER COMPANIES AND THEY DO NOT HAVE NEARLY THE SAME AMOUNT OF ISSUES AS I AND OTHERS HERE HAVE EXPERIENCED; ESPECIALLY IN ONLY A YEAR AND A HALF. PROBLEMS OCCUR ON EVERY DVR I HAVE EVER HAD FROM DIRECTV. ALTHOUGH THEY COMPENSATE YOU ON YOUR BILL, IT IS NOT GOOD ENOUGH AT THIS POINT; THEY ARE JUST NOT RELIABLE ENOUGH IMHO. I AM HIGHLY CONSIDERING NOW GOING TO DISH OR COMCAST; JUST TO RELIEVE THE FRUSTRATIONS AND STRESS!!
     
  11. Apr 8, 2008 #131 of 217
    WashDCHR20

    WashDCHR20 AllStar

    97
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    Apr 11, 2007
    Try resetting the receiver via the menus - that's what I did and it fixed the problem. First time ever I had the "Searching for Satellite" message on some channels, starting immediately after the software update. Something is definitely not right with this release when it causes problems where many channels get that message until you do a reset of the receiver.
     
  12. Apr 8, 2008 #132 of 217
    captainjrl

    captainjrl Legend

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    Jun 25, 2007
    For about the last week I have been getting audio stuttering on recorded programs.
     
  13. Apr 8, 2008 #133 of 217
    alancurry

    alancurry Cool Member

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    Oct 18, 2007
    I was watching a movie via Media Sharing (TVersity 0.9.11.4) and the screen saver kicked in few times.

    Alan
     
  14. Apr 8, 2008 #134 of 217
    jhoward

    jhoward Cool Member

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    Dec 12, 2007
    My observations with this release:

    - Improvement: Channel changes do seem faster.

    - New problem: When caught up to live TV, hitting instant replay now goes back 30 seconds instead of the usual 5. If not caught up to live TV, replay goes back 5 seconds.
     
  15. Apr 8, 2008 #135 of 217
    happy31

    happy31 New Member

    2
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    Apr 7, 2008
    DirecTV called back today (Tuesday 4/8). Took additional information including brand and model of receiver. They apparently have had "many, many calls" on this issue -- and are working on a fix. No timeline for resolution other than advice to watch DirecTV website for information and to check back with Customer Service frequently via email for further updates. I take some comfort they know and are working on a fix . . . but am dissapointed this bug made it through their QC/QA process in the process. Staying tuned for now . . .in PCM!
     
  16. Apr 9, 2008 #136 of 217
    sparks_101

    sparks_101 New Member

    1
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    Mar 25, 2008
    I’m having a strange problem with the program numbering in my Prioritizer list.

    A couple of nights ago I tried to add a program series and received a message that the Prioritizer was full (50 items). I knew there was something wrong, because I only had 38 shows entered. When I went to the Prioritizer screen I found that every entry was duplicated. For example, 20 – New Yankee Workshop, 20 - New Yankee Workshop, 21 – Dateline, 21- Dateline, 22- Office, 22 – Office, etc. The last entry was listed as #77. When I deleted #77 all of the duplicates disappeared, but the numbering started at 40 and ended at 77. I went back to the program search function and was now able to add a program. When I went back to the Prioritizer screen the new program showed up as #78. In other words, my priority list goes from #40 to #78. I did a restart, but it made no difference. The programs were still numbered #40 - #78.

    Tonight I went into the Prioritizer and deleted a program and all of a sudden the numbering problem cleared up or so I thought. The list went for #1 - #37 and everything look fine until I exited the Prioritizer screen and went back into it. Once again the list starts at #40. Everything seems to record correctly, just the numbers are off.

    Has anyone seen this before, or have any suggestions on how to correct it. I would guess that the Prioritizer database has some type of indexing problem, but I guess I’m not sure if this is a known issue or just a one time glitch in my system. I suppose I could do a system reset, but I hate to lose all of my recorded programs if I can avoid it, especially if this is a known issue and will just reoccur.

    Thanks.

    ---------------------

    HR21-700 0x0221
    5 LNB Slimline
    Samsung LN-T4661F
    Denon AVR2802
     
  17. Apr 9, 2008 #137 of 217
    TheDave

    TheDave New Member

    7
    0
    Jan 29, 2008
    This release really SUCKS.
    How can they make a NR such garbage? How can I roll my DVR back to the previous version that DIDN'T SUCK as bad?

    Missed a recorded show tonight completely (American Idol). Boo Hoo I know.
    I couldn't really care, but now I have to listen all about it from the wife, and other house dwellers.... ugh. I will be calling D*TV tomorrow to vent my displeasure. Do they think that customers BUY DVR's to miss shows?

    This POS displays 771 errors from time to time, but the standard HD receiver up stairs never EVER displays that it can't find a satellite.

    Is it really that difficult? How can one "loose" the satellite, while the other one NEVER loses it? Seems like some utter incompetence to me on someones part...
     
  18. Apr 9, 2008 #138 of 217
    somguy

    somguy Legend

    175
    0
    Oct 2, 2006
    Tamarac,FL
    I had my HR21-700 set to record Boston Legal on ABC @10pm today on 04/08/08. I also had Gene Simmons Family Jewels set to record on A&E @10:30pm today. The TV was off while they were recording. I saw the orange light on to indicate that the dvr was recording. The last channel that the dvr was left on before it was shut off earlier in the afternoon was Ch. 80 which is CBSE which is actually a basically black screen. I leave it on that channel when I go to nap in the afternoon; don't ask why.
    Anyways, when I turned everything on at 11:40pm tonight the tv showed Ch.80 and yet in the Playlist and under History it shows as both shows have recorded; no partials listed. Somebody give me a logical explanation how this occurred? How could have both shows recorded in full and yet the dvr was left on Ch. 80 and not on one of the channels that it had last recorded. As far as I know, both tuners had to be used since Boston Legal records for an hour and at 10:30pm both tuners were needed to be in use. One tuner cannot record 2 shows at once and I do not have a SWM connection nor do I use an antenna. The only logical conclusion I can think of is that maybe Boston Legal had a partial recording and it shut off by 10:30pm and it's a false reading on the dvr. Even if the dvr reset itself after 11pm then it would leave it on one of the last recorded channels. I will watch both shows tonight as I keep late night hours and report back if one of the shows had a bad recording. Until then I will stay bewildered as I cannot comprehend how 2 shows can record at the same time and not use both tuners in order to do so.
     
  19. Apr 9, 2008 #139 of 217
    bdcottle

    bdcottle Legend

    161
    0
    Mar 28, 2008
    I have lost tuner 1 twice since the NR. On Saturday and Tuesday. I turned on the dvr to find Searching for Satellite 771. Checked setup sat signal tuner 1 is all 0’s tuner 2 is all 90’s. menu reset fixed the problem. On Tuesday I swapped the sat in cables to eliminate cable/dish/lnb. Will see what happens.
     
  20. Apr 9, 2008 #140 of 217
    capted

    capted Cool Member

    16
    0
    Oct 5, 2006
    Hello all, Just noticed my hr21 was unresponsive also when I checked it. I have not used it since the weekend so I never realized it got an update.. I had to pull the plug(no response from the remote or power button!!).. After the reset, it worked fine and I did not lose the recorded shows.. DD works fine with optical into my pioneer vsx-815 receiver....
     

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