1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

HR21-700: 0x168 - Issues

Discussion in 'DIRECTV - HR21 Discussion (private)' started by Earl Bonovich, Aug 2, 2007.

  1. Aug 3, 2007 #81 of 394
    azarby

    azarby Hall Of Fame

    4,130
    17
    Dec 15, 2006
    Just had a full blown lockup with RBR required. I held down the info button for the 3 seconds, The background changed as expected, the current channel moved to the preview screen. Nothing after that. Eventually the preview froze. RBR required to restore system.

    Bob
     
  2. Aug 4, 2007 #82 of 394
    say-what

    say-what Active Member

    5,795
    15
    Dec 14, 2006
    New Orleans
    This box does not like the info function, even from the menu. This time I had 2 mpeg-4 recordings going and went to access the info screen via the menu. Lockup & RBR.
     
  3. Aug 4, 2007 #83 of 394
    Drew2k

    Drew2k New Member

    14,514
    228
    Aug 16, 2006
    I had those problems before I re-ran the Satellite Setup, but as soon as I updated the HR21 to say I had a 5-LNB dish, I could get to INFO & TEST.

    I can get there from menu or by pressing INFO for 3 seconds (using RF remote mode).
     
  4. Aug 4, 2007 #84 of 394
    azarby

    azarby Hall Of Fame

    4,130
    17
    Dec 15, 2006
    This box has been locking up every 20 sec. I tried rebooting, but it still keeps doing that. As a last resort, I tried a hard drive reformat. The HR21 will not boot past screen 1 of 2 " This will take a few minutes". While checking the HR21 which is sitting underneath my HR20, It feels very hot. So hot you don't want to keep your hands on it for more than 1 or 2 seconds. Earlier I reported that my temperature never moved from 77 deg. I know this is definitely wrong as my room temp is at least 80. I have a feeling that I have an severe over temp condition. I've pulled the plug on it to help it cool down.

    As an embedded computer designer and tecnical support enginer for the worlds largest computer chip and processor processor company, my experince tell me that this unit has severe problems. My guess is that the temp control circuit is bad and that it never turned on the cooling fan. I think that the hard drive is stressed and possibly the processor and other components have been affected as well. If it comes up after a good cool down, then my theory is probably correct, but the hard drive may already be toast.

    More to come.

    Update;

    A half hour cool down allowd it to boot completely. The behavior is still erratic and after about ten minutes the system locked up again. I did get a quick look at the temp reading and this was the first time it was something other than 77. It read 117, and then the sysetm locked. Rebooting one more timne and then shutting down for the night.


    Bob
     
  5. Aug 4, 2007 #85 of 394
    say-what

    say-what Active Member

    5,795
    15
    Dec 14, 2006
    New Orleans
    BTW, guess what the 3-sec info button hold did this morning? Yep, lockup and RBR.

    I did that when I set up the box. It worked for awhile and then after a few hours, it became a problem.

    When I rerun sat setup, it fails for 99 (that's probably because tp 1 isn't active in my region and it times out before switching to tp2). 99 does respond in the individual Signal Strength tests as it does on my other machines. So there's another issue - failing detection of 99 in Sat Setup. - Just for the record, I double checked this on one of my HR20's running 184 and 99 failed there also during the Sat Setup.

    Oh, it looks like it's caching some of the guide data, but lots is lost on reboot.

    First try of "info" button hold worked after resetting the sat settings, we'll see.
     
  6. Aug 4, 2007 #86 of 394
    LameLefty

    LameLefty I used to be a rocket scientist

    12,182
    105
    Sep 28, 2006
    Middle...
    This morning my box has been running since around 7:00 a.m. flawlessly, even while testing music and photo streaming from my Mac through EyeConnect. Just now I was watching my Nashville NBC MPEG4 local (WSMV) and tried to change channels. I accidentally input a non-existent channel and lost audio. I then went to the Guide and selected the correct channel (223, DIY) and the box locked up with a black screen - front panel lights were active by my TV gave a no-signal error. RBR and all is back up and running now.
     
  7. Aug 4, 2007 #87 of 394
    tfederov

    tfederov Well-Known Member

    4,779
    64
    Nov 18, 2005
    Remember to post your reboot in the reboot thread.
     
  8. Aug 4, 2007 #88 of 394
    bobnielsen

    bobnielsen Éminence grise

    8,473
    92
    Jun 29, 2006
    Bainbridge...
    I was experimenting with the HR21 last night and ran a system test. Everything passed except the "LNB Output" test. I don't know the siginificance of this test. Could the failure be related to my using the legacy ports of my SWM5?
     
  9. Aug 4, 2007 #89 of 394
    LameLefty

    LameLefty I used to be a rocket scientist

    12,182
    105
    Sep 28, 2006
    Middle...
    Nope, it's something with the firmware in the box, I think. Everyone seems to be failing that test. I'm still not 100% certain about what it tests, but I was failing it for several months on my HR20 through all the CE versions until I tracked down that my multiswitch had never been upgraded when I went HD last October. Got that replaced last week and the HR20 passed it just fine. The HR21, connected to the very same lines and switch, fails.

    However, if someone wants to send me an SWM, I'd be happy to check it out. :D
     
  10. Aug 4, 2007 #90 of 394
    RunnerFL

    RunnerFL Well-Known Member

    17,054
    312
    Jan 4, 2006

    I'm failing the LNB Ouput test as well.
     
  11. Aug 4, 2007 #91 of 394
    tfederov

    tfederov Well-Known Member

    4,779
    64
    Nov 18, 2005
    I went into the test menu and the whole box crashed. I'm in the process of a RBR right now.
     
  12. Aug 4, 2007 #92 of 394
    Drew2k

    Drew2k New Member

    14,514
    228
    Aug 16, 2006
    Issue: Superbuffer and related issues with Progress Bar

    Description: Didn't turn the TV on until just this a little while ago, and when I did, saw a superbuffer. I turned the TV off last night and left the HR21 on channel 622, YES-HD (MPEG4), but it was not paused.

    At noon today, progress bar showed "current position" was 2:30 AM, and the INFO BAR reported the program playing at 2:30 AM (encore of yesterday's Royals/Yankees game.)

    I could fast-forward, but the "current position" indicator never advanced beyond the 2:30 mark (the official end of the program per the gude data).

    See pics below.
     

    Attached Files:

  13. Aug 4, 2007 #93 of 394
    tfederov

    tfederov Well-Known Member

    4,779
    64
    Nov 18, 2005
    System test passed including LNB after my RBR.
     
  14. Aug 4, 2007 #94 of 394
    Drew2k

    Drew2k New Member

    14,514
    228
    Aug 16, 2006
    I'm connected via SWM5 and LNB Output reports "OK".

    Tuner 1 reports at 98%
    Tuner 2 reportts at 100%

    System Test doesn't list Tuner 3, but Systems Diagnostics (hold front-panel RIGHT-NAV-KEY and press ACTIVE button; release both) shows Tuner 3 at 100%.

    What is Tuner 3 again?
     
  15. Aug 4, 2007 #95 of 394
    bobnielsen

    bobnielsen Éminence grise

    8,473
    92
    Jun 29, 2006
    Bainbridge...
    I think Tuner 3 is for the SWM.
     
  16. Aug 4, 2007 #96 of 394
    Drew2k

    Drew2k New Member

    14,514
    228
    Aug 16, 2006
    It can't be SWM, because one of my HR20s is not on SWM, and has Tuner 3 at 97%...
     
  17. Aug 4, 2007 #97 of 394
    Drew2k

    Drew2k New Member

    14,514
    228
    Aug 16, 2006
    ISSUE: No audio for several seconds when resuming play after paused for an extended period.

    DESCRIPTION: If I pause and play within a few minutes, audio and video both start up at the same time. However, if I leave the HR21 paused for an extended period (ex: 15 - 20 minutes), when play resumes, audio is missing for several seconds while video motion starts playback, and then audio returns. (When it does, it's in-sync with the video, it's just "missing" for the first several seconds.)
     
  18. Aug 4, 2007 #98 of 394
    Jeremy W

    Jeremy W Hall Of Fame

    13,447
    0
    Jun 19, 2006
    It's the super secret push VOD tuner.
     
  19. Aug 4, 2007 #99 of 394
    azarby

    azarby Hall Of Fame

    4,130
    17
    Dec 15, 2006
    :( :( :( :( :(

    After a night cool down, the system was actually running for a few minutes this morning. After about 5 minutes, I experienced the video stream lockup again. This unit is not watchable as I have not been able to go more than 15 minutes with out a video lock or a complete system lock that requires an RBR. Pulling the plug and putting the HR21 into hibernation until we either get a new firmware load or the box gets replaced. Too many hangs to make it useable.

    Bob
     
  20. Aug 4, 2007 #100 of 394
    Jeremy W

    Jeremy W Hall Of Fame

    13,447
    0
    Jun 19, 2006
    Sounds like problems the H20-600 used to have. They were able to fix it with a firmware update.
     

Share This Page