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HR21-700 0x18B Issues / Discussion

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Doug Brott, Nov 7, 2007.

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  1. Nov 15, 2007 #81 of 128
    mdgrice

    mdgrice Cool Member

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    Nov 6, 2007
    I have a 'freeze" problem on my newly installed H21. Installed last thursday -11/8. Seamed to run fine for a while. (I many also have the dormant lockup problem but my wife runs it 20 hours/day so it really is never dormant).

    The freeze up happens when I hit the backup (six second button) and sometime when I hit the 30 second forward button. The picture freezes, as in pause, but play button has no effect. Neither does any of the other play/rewind buttons. However, the guide will come up, the playlist works and an item in the playlist will select and play. After a while, 1 minute or more, the freeze goes away and the program resumes. I've only seen this on "live" shows, but I have no hit the six second rewind button on recorded shows.
    HAs anyone else seen this or do I have a bad disk/box?
     
  2. Nov 16, 2007 #82 of 128
    azarby

    azarby Hall Of Fame

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    Dec 15, 2006
    Tonight ,while watching local mpg4 station channel 5, I went to the list and selected Modern Marvels on 269HD. The show was already in progress and was recording about 15 minutes into the show. I then selected play and proceeded to watch the program. Using the 30 sec skip I sped through the comercials and eventually came to the end of the current recording and expected to go to live tv. This was about 30 minutes into the program. I watched what I thought was live TV (still recording) for a few minutes and then hit guide. I would expect to see 269 HD as the highlighed show in the guide, but the highlighted show was the mpg4 channel 5 local station. I tried this at lesat 4 times and it was repeatable. If a recording is in progress and you come to the end of the recording, this should be the same as live TV and the guide should be on the current show, not some previous selection. This box has 0x18b firmware.

    Bob
     
  3. Nov 16, 2007 #83 of 128
    Jeremy W

    Jeremy W Hall Of Fame

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    I'm pretty sure it's not supposed to work that way. You're still viewing a recording.
     
  4. Nov 16, 2007 #84 of 128
    somguy

    somguy Legend

    174
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    Oct 2, 2006
    Tamarac,FL
    I was wondering, to the people who have experienced this before, does your HR21 lock-up when it is powered off or just if it's on the same channel for a specified amount of time without touching any buttons?
    When it locks-up, does it usually happen while you're sleeping and you notice it upon waking and turning your tv on?
    Have you noticed when it's dormant, that the picture on your tv screen is snowy and flashing from a snowy screen to a black screen?
    Is there a particular channel that either one of your tuners are set to when it is dormant and locks-up on you.
    Did it happen more often when the power was off on the dvr or did it make a difference if the power was off or not?
    Have you experienced this issue more often on the HR21-700 or on the older HR20's?
    Please reply back with any and all experiences in regards to this issue and thank you for reading my post.
     
  5. Nov 16, 2007 #85 of 128
    somguy

    somguy Legend

    174
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    Oct 2, 2006
    Tamarac,FL
    I was wondering, to the people who have experienced this before, does your HR21 lock-up when it is powered off or just if it's on the same channel for a specified amount of time without touching any buttons?
    When it locks-up, does it usually happen while you're sleeping and you notice it upon waking and turning your tv on?
    Have you noticed when it's dormant, that the picture on your tv screen is snowy and flashing from a snowy screen to a black screen?
    Is there a particular channel that either one of your tuners are set to when it is dormant and locks-up on you.
    Did it happen more often when the power was off on the dvr or did it make a difference if the power was off or not?
    Have you experienced this issue more often on the HR21-700 or on the older HR20's?
    Please reply back with any and all experiences in regards to this issue and thank you for reading my post.
     
  6. Nov 16, 2007 #86 of 128
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    I have posted details of this in a previous thread on a previous 18x version. There are several users with this experience, and I plan to post Friday night or Saturday after checking my setup change experiment to see if this happened again while gone for 5 consecutive days (dormant). The hope is to pin down a potential source of the problem for the multiple users.

    Thanks for your interest.

     
  7. Nov 16, 2007 #87 of 128
    Drew2k

    Drew2k New Member

    14,514
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    Aug 16, 2006
    I agree. I've seen this before, and this is the behavior it has always exhibited, and to me, seems proper. The foreground tuner is still on whatever chanel it was on, while the background tuner is recording the show being watched from the playlist. The guide shows information for the foreground tuner.
     
  8. Nov 16, 2007 #88 of 128
    Drew2k

    Drew2k New Member

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    Aug 16, 2006
    Issue: Freeze and live-buffer recording issue after period if inactivity

    Description: My HR21 is always on, never in standby. I had not used trick-play on the live buffer or a program in the playlist in over 24 hours, but I had gone to playlist to take some pictures of the Qick Menu and had checked the System Info and Test page to verify the software version.

    When I turned on the TV late last night, the HR21 foreground tuner was on WNBC4-NY (MPEG4 HD) with Leno doing the small town news segment. Buffer was full and I watched live for several minutes. There was something I wanted to see again so I hit replay about three times. The video on screen froze and the HR21 stopped responding to remote commands for approximately 2 minutes, and then it did perform the replays. However, when I finally caught up to the point where I first pressed REPLAY, the buffer video was all garbled, just like rain fade. Based on the progress bar time stamps, this lasted approximately 2 minutes, the same length of time that the unit was not responding. After that the buffer was fine again and trick-play worked as expected.
     
  9. Nov 16, 2007 #89 of 128
    Wonderboy111

    Wonderboy111 New Member

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    Nov 10, 2007
    I'm getting my HD DVR installed today... based on the problems your all having should I ask for an HR20 instead???
     
  10. Nov 16, 2007 #90 of 128
    wxman1969

    wxman1969 Cool Member

    39
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    Oct 22, 2007
    You probably won't get a choice. But I had an HR21 installed a couple weeks ago and it's been rock solid. It froze up a couple times when I was connecting to my home network, but for watching and recording it's been fine. No OTA though, so keep that in mind if that's important to you. The installer let me keep my HR10-250 so I've still got that one running for the OTA stuff and as a backup in case something happens to the HR21.
     
  11. Nov 19, 2007 #91 of 128
    Jagg

    Jagg Mentor

    48
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    Oct 3, 2007
    Just had the HR21-700 installed. It's my third HR since Sept. Having 2 HR20 with dead tuners replaced. Hopefully this will solve the problem. I wasn't home when it was delivered, but apparently it is black instead of silver.
     
  12. Nov 19, 2007 #92 of 128
    ironcol

    ironcol New Member

    5
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    Nov 18, 2007
    Hello

    This is my first post -- I have had an HR20 for over a year -- very good system with no problems :) -- just received an HR21 for the another room and I can't get it to connect to the internet or VOD / DOD :( -- the SW version is 18B -- is there some issue with getting these boxes on line? -- I'm using powerline equipment for the interent connection -- worked fine with the HR20?:confused:

    Thanks
     
  13. Nov 19, 2007 #93 of 128
    Jeremy W

    Jeremy W Hall Of Fame

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    Yes, namely the fact that the HR21 does not yet support VOD.
     
  14. Nov 19, 2007 #94 of 128
    ironcol

    ironcol New Member

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    Nov 18, 2007
    Thanks did not know that -- is their a projected timeframe for VOD for HR21-700 boxes? If not I'll move the boxes around -


    Also my real question was about connecting the receiver to the internet -- any thoughts ?
     
  15. Nov 20, 2007 #95 of 128
    Marcus S

    Marcus S Icon

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    Apr 23, 2002
    Since I don't see any disbars on don't whine or moan here.. and it is an HR21... Generic issues or not, should be fixed.

    Should not be WAD. The options for rec rec (series) or title search should say hi! I can either select first run on any subscribed channel or “bonk” click here to pick a specific channel to monitor / record forever more.

    The 5 rules of I-Robot aka DVR should be…
    • Select record as first run SD series (great for the wife and all her while my stomach turns episodes)
    • Select record as first run HD series (me, HD movies, The Unit, NCIC, Numbers episodes)
    • Select all first run SD & HD (ok, I am sure someone will justify this one)
    • Select all runs all times (I am too stupid to pick one of the above and like to fill up my DVR so I can complain about storage limitations)
    • I-Will not destroy my stupid human
    I did, Torchwood. So if you select HDNet and say record series it says series already setup to record. Episodes show BBCA. Cancel all BBCA first run and then select HDNet Torchwood from the EPG, then all future episodes show HDNet. This shouldn't require a rocket science degree. Implementing I-Robot rules solve much of this.

    HD recordings? Because D* should reserve enough space you can’t see for future upgrades. Where in the owners manual does it say please don’t store more than 80% programming. Every record option allows me to keep the episodes until the disk is full. Bug?

    It’s been right arrow on D* to enable CC on all legacy receivers since the beginning of time, so product decided one day, who needs CC one button access on all new D* labeled receivers? If right arrow is now a bong it can be remapped back to enable CC. It's software in the receiver that recognizes the IR code from the remote and takes appropriate action. D*, restore right arrow function back to CC.

    Let’s enable a feature that does not work so our customers feel warm and fuzzy that it’s there?
     
  16. Nov 20, 2007 #96 of 128
    LameLefty

    LameLefty I used to be a rocket scientist

    12,182
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    Sep 28, 2006
    Middle...
    Those are generic complaints, not specific to the 0x18B software of the HR21. Start a new thread (along with the other thousands) if you want to question overall UI and usability matters not specific to this software build.
     
  17. Nov 20, 2007 #97 of 128
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Updated testing - after 2 days of dormancy - locked up yet again.

    This release seems to have actually increased the lockups.

    When watching NFL Sunday Ticket this weekend, it locked up once during one of the games.

    I'm begining to wonder (out loud) if the interactive capabilities code is contributing to lockups - I have never had any lockups during a broadcast while watching before - only during dormancy.
     
  18. Nov 20, 2007 #98 of 128
    LameLefty

    LameLefty I used to be a rocket scientist

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    Middle...
    Well, since I had my first lockup SUnday evening in over 5 weeks of daily use, I'd agree with that.

    I would agree with that as well. As noted in my prior post above, I had a non-responsive/blank UI/blank PIG trying to exit the Guide late in the Colts-Chiefs NFST+Superfan game while recording, after having used Superfan active content intermittently throughout the game. To my knowledge, that was the first time I've used active content at all in months, and perhaps the first time I've used it during NFLST ever, or at least since last season using the HR20.
     
  19. Nov 20, 2007 #99 of 128
    cabarino

    cabarino New Member

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    Nov 6, 2007
    I have the same problem when using the rewind/forward buttons. When you
    hit any of the rewind buttons, it freezes the picture and no other
    play/rewind/forward button works.
     
  20. hdtvfan0001

    hdtvfan0001 Well-Known Member

    32,456
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    Jul 28, 2004
    I'm begining to wonder (out loud) if the interactive capabilities code is contributing to lockups - I have never had any lockups during a broadcast while watching before - only during dormancy.
    I can't recall in which specific release the Interactive code was activated, but I think it was somewhere in the 16x generation...which is when I first detected lockups in the first place, and running through the 18x series now.

    In any case - lockups when dormant are also more frequent. I cannot reliably schedule programs for recording, as the unit locks up frequently even before it reaches the scheduled times. This now happens whether the unit is left on, as well as in standby mode.

    It reminds me a bit of the early days with the HR20 - now a long ago. Unformtunately, we seem to have a way to go to get it licked in the HR21.
     
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