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Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by wxman1969, Dec 18, 2010.
I really would be surprised if they rolled a truck just to replace an older model HR. Cheaper just to send one FedEx.
I'd still stick an external HDD on that, just to make sure. Only takes a couple minutes (everyone has an external HDD ready for these problems, right? ) and you know for sure that something that you can't fix is the problem.
And, sadly, true in most cases. Probably.
Actually for HD DVR's...that was policy as recently as 6 months ago...receivers could be sent, but not DVRs.
Yeah....what if the whole problem is not the Hard Drive as it Passes the Diagnostics Test and it is a Bad Power Supply, then why wouldn't you want to Replace that as you wanted to Replace a Bad Hard Drive rather than send the DVR back and get another old one that probably wasn't refurbed properly and still has a Bad or Old Power Supply in it that will be Failing soon because of Age???
I'd agree that Rich584 has a good idea as a final approach prior to getting a replacement - try an external drive if they can.
Likely though...I suspect a replacement is in the OP's future.
I do know that they send out a tech in my area to replace a 24 every time. Just to make sure the 24 is getting the proper sat sigs and all that. The last time I had a 24 replaced the tech just stood by and watched me install it. The last time I got an older model replaced it came by FedEx, but that was a while ago.
Yup. Agree, I do. I'd still try the eSATA before I gave up, tho.
Yes, that would be the Fastest way if you had one Handy and didn't have to buy one.
You can always take an eSATA off another HR and try it on the one you're having problems with. I've done that several times. Sometime it works, sometimes it doesn't, but at least you've made sure that it's a problem that you probably can't fix.
This has been an informative discussion out of my OP. I wish I had more time and resources to do the various tests and whatnot. But as it stands, after 4+ days of pauses, complete DVR freezes, probably 20 reboots, etc., it's now been almost 48 hours since I was forced to reboot or seen any pauses during live or recorded playback. And I've done nothing different. My replacement receiver is on the way and supposedly I have 7 days after it arrives to mail the old one back. Is this 2 day reprieve in the symptoms just luck? Obviously I would like to hold on to this one if it's continues to work like it did prior to all this mess. Should I use that entire 7 day window to see if the problems return, or just pop in the new one the moment it arrives? Or will it depend on the DVR model that they send me? Just wondering if they send me one of the newer models if I should take advantage of that or if it's not worth the risk of getting a DVR that is worse than what I have now. It would be a drag reprogramming the shows I like and the guide favorites, but in terms of recordings on the DVR I have now it wouldn't be that big a deal to lose them.
OP, I'm having the exact problems with my HR21. I have done reboot after reboot and many surface tests to no avail. I called the CSR and they said I had to buy another one at $149.00 (with tax came to $163.53). I asked for an HR24 and thought that's what I was getting. (I now know that they can't tell what model they are sending out).
But what arrived was another HR21 built in 2008, so I assume it's a refurb. Are you saying they sent you a replacement for free? Do you have the protection policy or something or did I just get screwed?
I still don't understand why I pay a couple hundred bucks for a unit and then pay $7 a month "lease" fee (not to mention $5 on top of that for "dvr" fee and then the HD fee!)
Others, what you recommend I do? I don't have an external drive; should I buy a 1Tb drive and hope that solves the problem and send this refurb back? or is this par for the course with DirecTv and I am going to have to keep sending them $163.53 every time one of their refurbs fail until I decide to pay for their monthly protection plan?!
Thanks for any help; can't tell you how frustrated I am!
What are the instructions for a surface scan?
I am guessing its the last software update that is causing issues with receivers that had flaws. But mine is hooked up to an AM21. Is possible that the AM21 could causing my issue? I haven't heard of such a thing, but I could have missed it. I know I am reaching here.
If it doesn't work, I guess I will be calling as well.
I have never had to pay that amount to replaced a leased receiver. In the past I think it was something like 20.00. Is there a shift in policy?
I do not ever buy into the protection plan. They charged me 19.95 for shipping and handling and that's it. I considered haggling with them to drop the shipping charge but decided I wasn't in the mood to fight so I let it go. Given I've been with DTV for over 10 years now I'm sure I could have had it dropped. I did not ask for a specific model in return so maybe that was the difference? Not sure. I thought these were all leased units now so I don't know why they would charge you that. The replacement has not arrived so I don't know what they sent.
Could just be I got a bad CSR. I'm going to call back and do some more haggling tomorrow and see if I can have what I payed for this replacement dropped...
Thanks for the quick replies.
I finally broke down and called DirecTV. They couldn't do anything else. Said my DVR was toast. Cost me 20.00 for shipping and handling to get a replacement.
My replacement DVR arrived today. It's an HR21-200. Replacing my HR21-700. Any significant differences I should be aware of? I seem to recall the lower numbers in the series being slightly more recent, but not sure if that necessarily means better.
They're pretty much the same. My HR21-200 is the workhorse unit here - going strong for some time now.
First one I had started to burn up (seriously). The next one has been working for close to two years. And working well. Hope this sets your mind at ease. :lol: