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HR21-700 freezing up

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by IndyGT, Nov 23, 2011.

  1. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    I dunno. This has never happened to me. My first thought as I was reading your post (very easy to read, BTW) was that the 22 itself was shot. You disproved that by putting the 2TB drive in place of the internal drive and having the 22 work correctly. I've had externals on 20-700s that had stock internals that were completely shot, just wouldn't boot up without the external drive connected. On those I got a blue screen with a message that said, in effect, your HDD is shot.

    When I first purchased my six owned 20-700s, I used to run some of them without internals. They ran fine, at the time. Then an NR came along and I had to put the internals back in. At the time, I was running three 20-700s without internals installed. Since all three acted the same, I just assumed it was the lack of internal drives and I put three internals in that I knew were good. Everything went back to normal.

    Things have obviously changed. Since the eSATA function is not "supported" by D* (thankfully) we get little news about changes to it. From your post, I can only assume that a relatively major change in the eSATA function has been made.

    Had the same thing happened to me, I would have been absolutely sure that the HR itself was shot. I would have never tried what you did. Now I have to rethink how problems such as this should be approached.

    Thanx for the info. And Kudos for going the extra mile and proving my assumptions wrong.

    Rich
     
  2. mx6bfast

    mx6bfast Hall Of Fame

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    Delray...
    Last month our living room TV went out so we purchased a new 3D one. Since we had an HR20 in there D* sent us an upgraded HR21-100. So we had 2 HR20's, a 21, and a 24. The 21 locked up 6 times in less than a month so D* sent out a replacement, a HR21-700. We have had it activated for less than 36 hours and this one has already locked up 3 times, twice tonight. I called D* and instead of shipping me out a new HR they are sending out a tech. Video will freeze and a half a second later audio will, and the HR is non-responsive to remote or buttons on the front of the unit.

    I have tried to find a pattern to the lockups and the only similarities are watching a recorded program from another HR. Tonight it locked up watching an ABC program on one receiver, and then after a RBR a CBS on another one. I thought it might have something to do with our MRV or internet but it doesn't, as another HR shows the other HR's in List and TVApps comes up. Our setup is this HR is connected to our wireless dd-wrt bridge, as well as the DECA is connected to it, which the bridge is connected to our wireless network. I check to make sure I can wirelessly access the dd-wrt when there is a freeze and I can. Since this HR is connected to the internet it makes the other 3 internet connected too.

    Any ideas?
     
  3. Rich

    Rich DBSTalk Club DBSTalk Club

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    Unfortunately, going from a 20-700 (if that's what it was) to a series 2 HR is far from an upgrade except for the 3D feature. The 20-700 is one of the very best DVR offers.

    I would define a "lockup" as something that requires a reboot. I'd define a "freezeup" as something you can fix without a reboot. Looking at your system, I can't help but wonder why you haven't got a complete DECA system. That might be your problem.

    It's hardly surprising to get a replacement HR that doesn't work. They just recycle what other folks return after wiping the HDD clean. Sometimes.

    Rich
     
  4. mx6bfast

    mx6bfast Hall Of Fame

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    Delray...
    I've had a single HR20-700 since shortly after they came out, and the only thing I have done is put my own bigger hard drive in there. Still running perfect (knock on wood), albeit slow from the HD-GUI. The only reason I got the "upgraded" one was for 3D. Since my FOX was off D* at the time they also gave me an AM21 since it was a double whammy.

    This is definitely a lockup. When the HR20 was in the living room, even connected to the new TV for a week or so, absolutely no issues. I have DECA's on the other HR's except the 24. Is there something else that is needed for me that will allow all my DVR's to be able to do VOD, access music/pictures, etc?

    I have a tech coming out Tuesday am to see what is going on. The person I spoke to with D* last night didn't want to send out another DVR and have it be a 21.
     
  5. Rich

    Rich DBSTalk Club DBSTalk Club

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    Looking at your system pictures and descriptions (nice house, by the way) I don't see a SWiM. That might be your main problem.

    Rich
     
  6. mx6bfast

    mx6bfast Hall Of Fame

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    Delray...
    We have moved out of that house down to FL where I am now. Stop making me miss that house, especially compared to this one we are renting. Guess I need to remove that form my sig.

    Tech came today and replaced the 21 with a 24. During the install he went an looked at the swim in the attic and determined it was DECA compatible but not MRV compatible. He plugged in all up and now the new 24 can see all other HD-DVR's.

    Now the problem is I don't know how to hook up the DVR to the internet since there isn't a DECA. I asked him if I plug the HR24 back into the dd-wrt router (which I removed to try to isolate earlier issue) will that automatically connect all of the DVR's back to the internet. He said he would find out, but I figure I will find out before he does. Any ideas?

    Update: Found I need a cinema connection kit. Looks like I'll get right back on the phone with D*. This "upgrade" has been a pain. Makes me wish my old tv didn't die as I would've been able to skip all this.
     
  7. SteveK2

    SteveK2 Mentor

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    Jul 5, 2008
    Dredging up this old post because the symptoms listed above match what I am seeing on my HR21-100.

    I have an esata attached (WD AV expander - 1TB) that's about 80% full. Last week, started seeing some freezes that would clear after anywhere from 5-60 seconds. This morning I disconnected the esata driver and did a cold start on the receiver. It came up fine, downloaded the latest software, but it is freezing on live tv; when re-winding in the playback buffer, it does not freeze in the same place, so the stream from the sat seems fine.

    What's the best way to diagnose if the internal HDD is toast (my hope) or if the whole receiver is the culprit? Internal temp is showing @108. BTW this is a leased receiver, so have not opened it up yet. Really reluctant to ask for a replacement due to the recordings on the esata will be lost.

    Suggestions or any more-current info on these symptoms?? Thanks in advance.
    SteveK
     
  8. Rich

    Rich DBSTalk Club DBSTalk Club

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    When you rebooted on the internal drive did you get an error message? How about the external drive, did you get an error message?

    If you get the same symptoms on both the internal and external HDDs it's probably the HR itself. While it sounds like a bad HDD, unless you've got 2 bad HDDs, I'd think the HR is the culprit.

    Rich
     
  9. SteveK2

    SteveK2 Mentor

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    No messages at all, Rich.

    Based on EV2's post, maybe the internal HDD is the culprit or maybe not. Just to clarify, the cold start I did on the receiver was just unplugging for 30 secs....I do not reset/reformat the internal HDD, but thinking of doing that now. I suspect if the internall HDD throws an error during reformat, I'd have my answer.
     
  10. Rich

    Rich DBSTalk Club DBSTalk Club

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    That's not good. One of them should have given an error code.

    I think his problems were one-of-a-kind. I've never heard of an internal HDD going bad (I have had some) and corrupting an external drive before or after he posted. I ran a 20-700 for a couple years with an internal drive that gave an instant error message, started with a 14 I think, with an external drive on it.

    Rich
     

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