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HR21-700 problems. Surface test is running now

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by statik, Dec 6, 2012.

  1. statik

    statik Mentor

    Jan 29, 2008
    My HR21-700 has been rebooting about once per hour (or more) for the last 2 days.
    And intermittent freezing for a week or 2 before this.
    Tried all resets and updates. Same problem.
    Did SHORT SMART test: FAILED x77

    Now running surface test and not looking so good. Bah. First world problems. :/

  2. ikoniq

    ikoniq Cool Member

    Sep 8, 2012
    Omaha, NE
    Yeah. Not sure why it happens, except for, of course, bad sectors on the HDD. I know STB Engineering is working on getting a fix out, and that it's happening to all HDDVRs except for the HR34-700 and the HR20, but there's no end in sight, as far as they're letting us know. I can't imagine a software patch fixing these though...
    I need to go to bed. Damn, it'll be nice to have work off tomorrow.
  3. texasbrit

    texasbrit Well-Known Member

    Aug 9, 2006
    Not sure where you get this info, it's almost certainly incorrect. The failure on this test is a clear indication that the disk is failing and the DVR will need to be replaced. No fix, hardware or software.
  4. jimmie57

    jimmie57 Hall Of Fame

    Jun 26, 2010
    Texas City, TX
    Call DirecTV for a replacement receiver. The error code 77 says the hard drive needs replacing.
  5. ikoniq

    ikoniq Cool Member

    Sep 8, 2012
    Omaha, NE
    I get it from CADIEs.
  6. CCarncross

    CCarncross Hall Of Fame

    Jul 19, 2005
    OK I give what is CADIEs?

    A hdd with bad sectors or issues in general is a hdd that is on its way out.....especially in my dvr.

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