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HR21-700 Problems

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by njblackberry, Mar 8, 2009.

  1. Mar 8, 2009 #1 of 14
    njblackberry

    njblackberry Icon

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    Dec 29, 2007
    Been having problems with one (of two) HR21-700s. Very slow response to remote commands. Very slow to do anything.

    Lately while playing recorded programs the playback has frozen for 15-20 seconds, then continued. This is happening more and more frequently. I've reset the DVR (RBR) and it has not helped.

    Overnight I unplugged it, and when I plugged it in the morning it got stuck on "Checking Satellite Signals". Other two DVRs (HR21-700 and HR20-700) are fine.

    Any suggestions before I call DirecTV and ask for a replacement?

    Thanks!
     
  2. Mar 8, 2009 #2 of 14
    mcbeevee

    mcbeevee 97% Complete

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    You could try swapping the bad DVR with a good DVR (if you have easy access). This would determine if the box is bad or the wiring is bad.

    :)
     
  3. Mar 8, 2009 #3 of 14
    njblackberry

    njblackberry Icon

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    Swapped bad (downstairs) and good (upstairs) HR21-700s. Problem moved with the DVR. I guess at 15 months of service, the HR21-700 has had it. Amazing how our Tivos are still working after years.

    Guess I have to go through DirecTV Customer Service now to get this replaced. Good thing I bought the protection plan. Who knew that their electronics would only last 15 months.
     
  4. Mar 8, 2009 #4 of 14
    njblackberry

    njblackberry Icon

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    Got a good CSR; ran through troubleshooting steps (again) and a replacement is being shipped....
     
  5. Mar 8, 2009 #5 of 14
    mcbeevee

    mcbeevee 97% Complete

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    Never know how long they will last. My first HR20 crashed after three months. The replacement HR20 has been good for over 2 years.

    :)
     
  6. Mar 8, 2009 #6 of 14
    litzdog911

    litzdog911 Well-Known Member

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    A lot of Tivo-based DVRs are long dead, too.
     
  7. Mar 8, 2009 #7 of 14
    Rich

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    I had a lot more trouble with TiVos than I'm having now with the HRs. Seemed as if getting 3 or 4 months out of a TiVo hard drive was normal. I had 12 of them running when I started to switch to the HRs. Just didn't trust the TiVos.

    Now, everyone who has had a TiVo working for "years" can add their 2 cents. Anybody wanna buy a couple with really large hard drives in them? I've still got a lot of them.

    Rich
     
  8. Mar 8, 2009 #8 of 14
    njblackberry

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    Dec 29, 2007
    Yes, we have had Tivos have died - although I never had one die in 15 months, and yes, count me in the group of people who much prefer the Tivos to the HR21s. My HR20-700 is fine, but the 21-700s have not been as good. I have two Tivos running in the house today with at least 3 years on them. One a lot more.

    We'll see what I get in the mail.

    Hope it lasts more than 15 months.

    In the meantime, I moved one of those old crummy, worthless Tivos to the spot where the dead fantastic HR21-700 used to be.
     
  9. rbaron

    rbaron Mentor

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    Jan 3, 2008
    I am having the same problems with my DVR. Picture freezing for 10-30 seconds. I guess I should call DirecTV and request a new one.

    Question:

    Is there a way to copy the recorded shows from the freezing DVR to say a computer or to the new DVR when it comes?
     
  10. sbl

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    Jul 21, 2007
    No, there is not.
     
  11. Rich

    Rich DBSTalk Club DBSTalk Club

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    There is, but I've never done it. I have so many HRs that all my content is backed up at least three times so losing programming is damn near impossible. You might do a search for it using the Search function of the forum located at the top of the page on the TABs section. Or perhaps someone that has done it can answer your question. Anyone???

    Rich
     
  12. CCarncross

    CCarncross Hall Of Fame

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    You can use a capture card to get the shows to your PC, and you can copy the hard drive but the shows would only be viewable in the same DVR they were recorded on, so you cant move the drive to another dvr. They are not copy-able like divx or avi files, they are an encrypted stream, married to the dvr they were recorded on.
     
  13. Rich

    Rich DBSTalk Club DBSTalk Club

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    Could have sworn I'd read posts about doing it and using another HR to view the content. Wrong again?

    Rich
     
  14. sbl

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    Jul 21, 2007
    I'm afraid so.
     

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