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HR22/100 Receivers Are slow

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Boobie1998, Aug 7, 2010.

  1. Aug 7, 2010 #1 of 39
    Boobie1998

    Boobie1998 AllStar

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    Oct 6, 2007
    Hi Everyone,

    I have 2 hr22/100 receiver and the problem I'm having is there both slow when it comes to channel changing, surfing and guide scrolling. Last summer I called directv and because they though it was the receivers they sent me two replacements. It didn't fix the problem i just tolerated it. Now I cant seem to live with it so I called them again and this time was told it's my remote. I got to replacement remote but the problem is still here. My ETF is $140 and I'm willing to pay it just to go back to cable. I have native turn off. There not connected to my home networking cause that just seems to slow them even more. I have both TV set up on resolution 1080. Not sure what else to try. If anyone know what I can do please advise. Willing to try anything b4 I decide if I want to terminate.

    Thank You

    Boobie1998
     
  2. Aug 7, 2010 #2 of 39
    PokerJoker

    PokerJoker Godfather

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    Apr 12, 2008
    Las Vegas
    Yes, they are slow.:(

    The only real fix for the problem is to trade for the newer HR24s, which are not slow. Unfortunately there is no good way to do this. You can't order a specific model of DVR from DirecTV. If you tried to call them for an upgrade, they could take the order, but you will take pot luck as to which exact model you receive. You can "buy" (actually lease) HR24 units from an on line retailer, but that might cost as much as $199 per DVR, and would restart your 2 year commitment.

    Keith
     
  3. Aug 7, 2010 #3 of 39
    Boobie1998

    Boobie1998 AllStar

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    Oct 6, 2007
    Wow,

    I definitely don't want to restart my agreement for another two year. It looks like I'm going to have to disconnect. I don't know what else direct will do since it the receivers in my opinion.
     
  4. Aug 8, 2010 #4 of 39
    KoRn

    KoRn Legend

    281
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    Oct 21, 2008
    We have the same box with that exact issue. Same boat as you. Our contract is up in October of this year. If Directv cannot give us 2 HR24's. With 1 replacing the HR22. We will cancel and move on. Contract is not a issue for another 2 years. We are happy with them. But this box is on my last nerve. We are good paying customers. Never missed a payment or been late. We are on auto pay. Plus we order a lot of ppv's. I would hope Directv will work with us. But usually company's like this could care less if you leave. That is 1 thing cable has over Directv. You can always get the latest box with out a problem. Worse case you have to wait a bit if there is a back log of people wanting them.
     
  5. Aug 8, 2010 #5 of 39
    matt

    matt New Member

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    Jan 11, 2010
    I would rather have an HR21-100 for the next ten years than anything the cable company here is going to provide.
     
  6. Aug 8, 2010 #6 of 39
    roadrunner1782

    roadrunner1782 Icon

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    Sep 27, 2008
    I'm with you on that, but I understand the frustration with these receivers since I call mine a POS everyday because it's so slow to respond.
     
  7. Aug 8, 2010 #7 of 39
    john18

    john18 Active Member

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    Nov 21, 2006
    I would contact D* and tell them your problem (again). You might ask them that since they can't promise you a HR24, whether they would be willing to reimburse you via credits if you replace it yourself via Solid Signal or another retailer. D*'s answer may depend, at least in part, on your past history with them. Things like length of service, what level of service you subscribe to, etc. would potentially figure into that decision.

    If you get a HR24 you will start a new 2-year commitment, but would have a box that is faster than the HR22-100.

    Since you say you are potentially willing to terminate service you have nothing to lose by asking. Also, make sure that you explain the situation to the first CSR and then ask for Customer Retention, since you are clearly someone who will leave unless you are satisfied.

    Please let us know how this works out for you.
     
  8. Aug 8, 2010 #8 of 39
    Boobie1998

    Boobie1998 AllStar

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    Oct 6, 2007
    I'm not willing to commit to another 2 years so I guess getting the hr24 via another retailer is out of the question. D* should swap them for me but I see that's a problem too as you don't know what they'll send and no guarantee you'll get a hr24. What to do, What to do
     
  9. Aug 8, 2010 #9 of 39
    Boobie1998

    Boobie1998 AllStar

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    Oct 6, 2007
    KoRn,

    Boxes on my last nerve too. I don't feel like calling them again and going thru everything again. I told my spouse "You call because if I do it will be to cancel"
    I just don't know what else can be done.
     
  10. Mike Greer

    Mike Greer Hall Of Fame

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    Salt Lake...
    I'd comment on the speed of my HR22s but that would turn ugly quickly!:lol:

    I finally gave up and paid for HR24s... Not ideal but at least I don't have to use the HR22s!
     
  11. Boobie1998

    Boobie1998 AllStar

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    Oct 6, 2007
    How did you get the hr24 mike, was it the way john18 posted above? Did it renew your contract for another 2 years?
     
  12. Mike Greer

    Mike Greer Hall Of Fame

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    Salt Lake...
    Yep - I got 1 from Solid Signal and 2 from a local DirecTV installer/dealer. And yes it start a new 2 year contract. Not ideal but I don't have to deal with the HR22s...
     
  13. Boobie1998

    Boobie1998 AllStar

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    Oct 6, 2007
    Well, called D* and they said they think it the remotes. I was sent 2 replacement remote model#RC64F. I put both remotes on RF mode but I have yet to see any good change. I was told it would help if i set them both to RF mode. Any other suggestions would be great. Scrolling is off as well as native option.

    Thanks
     
  14. dreadlk

    dreadlk Hall Of Fame

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    Sep 18, 2007
    They are just stalling you and hoping you just give up and live with the problem. The remote is not the issue, the HR22 is just painfully slow. Some people wont have an issue with the speed, but if your not the patient type it will drive you crazy.
     
  15. Boobie1998

    Boobie1998 AllStar

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    Oct 6, 2007
    I guess there's nothing else I can do? it's the hr/22 huh?

    Boobie1998 :-(
     
  16. Mike Greer

    Mike Greer Hall Of Fame

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    Salt Lake...
    Unfortunately not really. The only fix seems to be to pay (again) for an HR24 with a new 2 year commitment. You could also try to find an HR20-700 that you could buy and not start a new 2 year commitment but I gave up on that also…. All the HR20-700 that I called on were ‘leased’ and not ‘owned’ or had never been activated that would be a new lease and commitment for me.

    Some here will of course blame you for being intolerant but I for one know exactly how frustrating using an HR22 is. I still have 2 that are as slow as ever but the kids use those and I stick with the HR24s.

    Good luck!
     
  17. john18

    john18 Active Member

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    Nov 21, 2006
    Mike, I belatedly see that you went ahead and upgraded. I'm happy that you obtained resolution of your speed issues. Enjoy the HR24's.
     
  18. Rich

    Rich DBSTalk Club DBSTalk Club

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    Oh, it wouldn't get ugly, it would get interesting. Go get them, Mike. Don't hold back. You suffered and were proven correct. Don't hold back. Let's have some fun!

    Rich
     
  19. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    Yup, it's the 22, not the remote. Call Retention, be polite and persistent and you might get a 20-700 or a 21-700, which is slower than the 20-700s or the 24s, but not as bad as the 22s. If I had never seen a 20-700 or a 24, I'd probably be satisfied with a 21-700. Make sure you tell the Retention CSR how you've been screwed around about the remotes. They'll help you.

    If you want a 20-700, which is just a tad slower than a 24, tell Retention that you need OTA and that should get you a 20-700.

    Rich
     
  20. matt

    matt New Member

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    Jan 11, 2010
    There is a nice HR20-100 for sale in the buy/sell/trade forum that is owned and will not renew your commitment! :D
     

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