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HR22 brought by Installer 100% physically confirmed

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by dacin, Sep 7, 2008.

  1. Sep 7, 2008 #1 of 97
    dacin

    dacin New Member

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    I know there has been sprinkles of the HR22 threads in addition to the main one (the "HR22 .. It's real" thread), but I have not spotted anyone that actually have a HR22 Receiver in their hands that was brought to him/her by an installer... until now.

    I ordered a HD DVR receiver with DirecTV, and the installer came with a HR22-100. It is not "I called and the installation company assures me I would get a HR22"; I *physically* have the HR22-100 in my house and it was brought by an installer. I casually asked him when did this new shipment came in (I live in Southern California in case people didn't see my info to the left). He told me the shipment arrived last Wednesday. I know it is YMMV for when the HR22 spreads to your respective region, but at least we all know now that HR22 is finally trickling into the installation companies, NOT just retail companies such as Costco and Best Buy.

    Just a FYI, I got the HR22NC-100, which means "No Cable" AKA no HDMI cable. The installer gave me a HDMI 1.2a cable instead (I'll be buying a 1.3 soon so this is fine for now). I checked the sticker on the box, the sticker on my receiver, the software ID info, and my account on DirecTV.com, and everything says "HR22" (because I couldn't believe it myself either).

    I am certain people will ask or PM me how I got the HR22 as opposed to HR21 (the installer actually had both in his truck). I specifically asked the installation company to put "Customer will take HR22-100," and had the person read it back to me. However, like I said, it depends on the region. I made friend with my installer (got his cell phone number), and I suppose the current slang would be he "hooked me up." I am old and retired, so it is difficult for me to keep up what all the "young'uns" say these days.

    So good luck with anyone else going HR22 hunting without buying at retail stores/using external drives. If the info is trivial, I am sorry. But I figure with all the great knowledge I have gathered in this forum, it is only right that I contribute back.
     
  2. Sep 7, 2008 #2 of 97
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Thanks for the update .. good to hear ...
     
  3. Sep 7, 2008 #3 of 97
    miker2k

    miker2k New Member

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    Aug 4, 2007
    I just got done hooking mine up. Installer said this is the first day he's had them!
     
  4. Sep 7, 2008 #4 of 97
    Radio Enginerd

    Radio Enginerd New Member

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    You sound like a kid on Christmas day! :)

    Congrats to you.
     
  5. Sep 7, 2008 #5 of 97
    Valor55

    Valor55 Mentor

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    Dec 30, 2003
    I had an installer here today to fix some issues with my dish needing to be re-aimed.

    He said he's installed several HR-22's here in SW Virginia. He said there's been some trouble with customer service getting them activated but he's installing them and getting them set up. He said there is only one cable from the LNB to the inside of your house with this installation.
     
  6. Sep 7, 2008 #6 of 97
    say-what

    say-what Active Member

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    He probably also installed a new SWMLine dish with that HR22 - the HR22 still needs 2 cable runs and bbc's with the standard Slimline.
     
  7. Sep 7, 2008 #7 of 97
    Valor55

    Valor55 Mentor

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    Yup, that's what he said.
     
  8. Sep 7, 2008 #8 of 97
    fluffybear

    fluffybear Hall Of Fame DBSTalk Club

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    I am gonna hate myself for asking this but....

    is DirecTV shipping HDMI 1.2 or HDMI 1.3 cables with their HR20's??
     
  9. Sep 7, 2008 #9 of 97
    RobertE

    RobertE New Member

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    Neither.

    Cables are issued to installers seperately. I don't know if they are 1.3, considering that the HR2x uses 1.1, I'd assume they are 1.2 at best.
     
  10. texasbrit

    texasbrit Well-Known Member

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    Aug 9, 2006
    1) They are not shipping HDMI cables any more, the installer is supposed to bring them
    2) It does not matter. Even if the DVR generated signals utilising the capabilities of HDMI 1.3, which it does not and probably never will, all HDMI cables are capable of supporting HDMI 1.3. An "HDMI 1.3" cable is one that has been tested using the specific testing requirements of the HDMI 1.3 specification, cables not marked 1.3 compliant have just not been tested against the spec. And the spec has virtually nothing to do with the additional capabilities of HDMI 1.3.
    See this article at bluejeanscable http://www.bluejeanscable.com/articles/hdmi-spec-versions.htm?hdmiinfo
     
  11. fluffybear

    fluffybear Hall Of Fame DBSTalk Club

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    Peachtree...
    Thank You for the information! I'll check that article out
     
  12. Citivas

    Citivas Godfather

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    Oct 25, 2006
    So is DirecTV now supplying different boxes for the installer base than the retail versions ? The installers used to just bring the same boxes that you could buy directly... In any event, the HR22 I got at Best Buy did come with an HDMI cable in the box.
     
  13. gen2rx7

    gen2rx7 AllStar

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    Jan 30, 2008
    I installed a HR22 yesterday, I didn't realize it was an HR22 until the automated activation confirmed the model number. I did have trouble getting the dvr service to activate on the thing, also the Installation verification said the 101 even transponers failed. All were in the mid to high 90's. I had to re-test to get it to pass. That was the only two problems I had.

    And I have another one on my truck. :D
     
  14. UCLABru1ns

    UCLABru1ns AllStar

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    Sep 6, 2007
    Congrats on also getting the installer to bring you an HR22. I also live here in So Cal and they installed my HR22 this past Friday (Story here: http://www.dbstalk.com/showthread.php?t=138714 ). Did ConnecTelevision also do your install?
     
  15. BrandonH

    BrandonH Mentor

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    Aug 16, 2006
    I had an HR22 installed Saturday to replace my HR10-250. I did not ask for that model, actually the installer started out by trying to install what appeared to be a refurbished HR20, which was OK with me because I wouldn't have had to deal with getting an AM-21. Apparently that HR20 was bad and was not working properly so he went back out to the truck and came back in with a brand new HR22. I did have some trouble ordering an AM21 afterward though, I called and I told the CSR that I didn't think I should have to pay for the AM21 because my old HDTivo that this new DVR replaced had that feature and she told me sorry, it will be 50 dollars, so I said OK, go ahead and place the order. After being put on hold a couple of times, the lady comes back and says that they cannot get it ordered for me and to call back in a few days and it should be available for them to order it for me, something about my equipment not being updated yet in their system. I say thanks, but no thanks, I'll just order it off the website since I see that it is available there. So I place my order on the website and everything goes through fine. Then a couple hours later, I get a call from somebody else at DirecTV saying they had gotten a trouble ticket about my not being able to order the AM21 from the CSR, she tells me she has placed an order for one for me and it will be free of charge. I say great, but I already ordered it off the web, she says, "Oh, would you like me to cancel that order for you so you will get refunded for that"? I say sure go ahead and we hang up, so far I don't see my web order canceled and haven't gotten the refund on my card so I'll probably end up with two AM21, and will have to return one.
     
  16. JeffTex42

    JeffTex42 Legend

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    Sep 14, 2007
    I have an HR2x installation scheduled for this coming Friday. Anyone heard of HR22's being delivered in Texas?
     
  17. tkrandall

    tkrandall Hall Of Fame

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    Imagine that - a "checked out" refurbed unit that in fact does not work. :rolleyes: I have to wonder what the repeat fail rate is on these refurb units. And does DirecTV have a limit on how many times they allow a single box to be returned before giving up on the lemon?
     
  18. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Not sure, but if the installers are starting to go through the Installation Verification process, that could help weed out some of the the problem systems.
     
  19. Rich

    Rich DBSTalk Club DBSTalk Club

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    Bob, every 20/21 that I have ever received has come with an HDMI cable. I have a bin full of the things. Got to the point where I started returning them with the bad DVR. The last HR I got was in April? or around that and came with an HDMI cable. Expect to get a ''replacement'' today or tomorrow and will let you know if it comes with one.

    Rich
     
  20. Rich

    Rich DBSTalk Club DBSTalk Club

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    Just had a thought. The great majority of the HRs that I have received have been from the Protection Plan. Perhaps that makes a difference, FedEx delivers them.

    Rich
     

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