I came home today and my HR23-700 was dead as a door nail... no power at all and none of the normal fixes could revive it. After a non-productive call with customer service and supervisor, I had them transfer me to cancellations and managed to convince them to send me a new HD DVR (no shipping charges), to send me a replacement HR23-700 (no charge and they agreed to let me try to do a parts swap to get the other one working again so that I can retrieve my recorded shows), and to give me a $50 service credit. I'm hoping the 'fix' is as simple as swapping the power supply. I already took the old one apart and removing it is pretty simple. Any other advice? I heard that if it's a problem beyond that, I'm pretty well screwed since swapping the hard drives won't work (encryption issue, I believe). Thanks in advance!