1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Hr23, Is It Real

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by stblake10, Sep 15, 2008.

Thread Status:
Not open for further replies.
  1. Groundhog45

    Groundhog45 Hall Of Fame

    4,581
    89
    Nov 9, 2005
    Cedar Park,...
    The link to the DirecTV website HD page no longer mentions the HR23, or the H23. Quick change.

    HD Receiver
    Make sure you have an HD capable receiver. DIRECTV offers two receivers designed for HD broadcasts: The DIRECTV Plus® HD DVR (model number HR20, HR21, or HR22) or DIRECTV HD Receiver (model number H20 or H21). On the front of the receiver, look for a sticker inside the small door where the Access Card is located. You'll find the model number under the letters MDL or next to the word "Model." If there is no door on the front of your receiver or if you do not have a receiver with the model number HR20/HR21/HR22 or H20/H21, you can order one
     
  2. rahlquist

    rahlquist Hall Of Fame

    1,671
    3
    Jul 24, 2007
    ROTFLMAO Damage control teams are in place and ready to roll.

    If anything this should just serve as reinforcement of the the one simple fact;

    There is no guarantee of what hardware you will get.

    Almost every thread I have seen in the past 3 months that had someone promised X hardware, they have NOT gotten it. It sucks, but it is what it is.

    D* hardware delivery is like a box of chocolates.......
     
  3. dave29

    dave29 New Member

    5,945
    40
    Feb 18, 2007
    wow, that didnt take long:lol:
     
  4. Starchy77

    Starchy77 Godfather

    308
    0
    Jul 18, 2008
    Your lucky! I have had several missed appointments, no shows and cancellations and gotten absolutely nothing from DTV. I haven't complained about it because I am going on my 3rd free HRXX model on Saturday, plus a free AM21. If they dont show again on Saturday, though, I will definitely be making a big stink about it!
     
  5. MIAMI1683

    MIAMI1683 New Member

    2,570
    0
    Jul 11, 2007
    and who says they don't read these threads :rolleyes: . Looks like that was posted a little early
     
  6. ticmxman

    ticmxman Legend

    282
    1
    Aug 27, 2007
    I can understand no guarantees on what you get, we would generaly all like to have the latest DVR or the DVR with the features we prefer such as OA. But I think DTV needs to have a way in certain cases such as when they foul up an order, as happened in my case twice, that they can look after a customer and give them the unit they request. That would be good PR.

    Details on my quest to add a HDDVR :
    http://www.dbstalk.com/showthread.php?t=139141
     
  7. BudShark

    BudShark New Member

    3,192
    3
    Aug 11, 2003
  8. stblake10

    stblake10 Godfather

    297
    0
    Feb 1, 2007
    Good Morning Everyone,

    I still don't have a call yet. Any suggestions on how long I should wait until I call case management? Also I believe I have a good case to get the box that the sup/tech said would take care of the issue. I his words "I have seen issues with the HR21-200 not recognizing the b-bands".


    VP of Customer Service
     
  9. turey22

    turey22 Hall Of Fame

    1,177
    0
    Jul 30, 2007
    ive had issues with local office sups saying they will go out to the house an other day and dont show up. i recommend for you to call directv again so they can at least schedule a service call for a tech to be out there. case management can do that for you
     
  10. rahlquist

    rahlquist Hall Of Fame

    1,671
    3
    Jul 24, 2007
    Oh I wont argue with you one bit that they seriously need to rethink their ordering process and fast. With things like SWM, an the HR22 in the pipe NOW and customers being unable to get replacement parts of comparable nature without a MAJOR amount of work on the customers part is just plain silly. As posed in another thread, say I bought a HR22 when it was released what a month ago, and it worked fine for the first 110 days. Currently if it died, and I called D* to get a replacement say under the protection plan, there is no way to get me the HR22 through standard channels. Thats a major failing. I didnt run out and pay $169-$200 for something that I want you to downgrade if it fails because youre unwilling to adopt a better parts management system.

    The problems your having with the DVR coming with no BBC is just stupid bean counting gone insane. A BBC is sold by weaknees ( http://www.weaknees.com/tivo-directv-parts.php ) for $20 that means in all likelihood the cost for a BBC to D* is under $5. So at worst leaving the BBC in a outgoing DVR would cost them $10. Not leaving it and having it needed on delivery, thats a $20 + per incident charge for them, figuring the $10 for the BBBC, + .25 hour CSR time (at least) at $8-10/hour so figure at least $2 and plus any freebie given to the customer to make them happy, plus a second round of shipping at least $7-8. (these are all just estimates but I think it makes the point).

    D*'s old methods of 'give them a working setup at the cheapest cost' is a good idea, however now they are starting to branch out into more technology that makes certain pieces incompatible with others, and some parts better than others and allowing customers to acquire the better components outside normal channels while preventing them from getting replacements directly from D*. Something needs to change, and its not the number of freebies you can toss a customer to make em happy.
     
  11. rahlquist

    rahlquist Hall Of Fame

    1,671
    3
    Jul 24, 2007
    I wouldn't wait. You now have a missed appointment, get on the horn and start making some cages rattle. A no show is only tolerable if there is a darn good excuse if there was no phone warning.

    As for getting what you were promised I think you're going to find that maybe the techs information was as reliable as his scheduling.
     
  12. MIAMI1683

    MIAMI1683 New Member

    2,570
    0
    Jul 11, 2007
    I have also seen the HR21-200 have some 771 issues. The hr21-700 my friend has now is fine. I would call and be polite. You know the drill. Get an answer. Maybe it would be better if you brought your hopes down to the HR22-100 though
     
  13. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
    72
    Jul 12, 2006
    Los Angeles
    Except on the H23-600 it uses a wide-band tuner .. There is no reason to "convert" the B-Band at all .. :shrug:
     
  14. stblake10

    stblake10 Godfather

    297
    0
    Feb 1, 2007
    Here is an update. Just spoke to the sup/tech and he did'nt get done with his last job until 10pm. He did'nt want to call as I have little ones asleep. And that I can understand. I did tell him that next time a call after 9pm is acceptable. He did say that he only has three service calls today. I had asked what box he was delivering to me. He said the HR23 box (has a couple and should not be a problem getting one). I then called case management and informed them that the sup/tech will be at my house this afternoon. I brought up the missed call and compensation. The case worker did say that ones the case is closed out that some sort of compensation will be discussed.
     
  15. rahlquist

    rahlquist Hall Of Fame

    1,671
    3
    Jul 24, 2007
    Where applicable Doug LOL. The comment in this case was geared to the poster who was talking about his escapades with HRxx that needed them but didnt come with them.
     
  16. stblake10

    stblake10 Godfather

    297
    0
    Feb 1, 2007
    Good point. The case worker at D* did say that because they have had issues with the "771", which may be due to some boxes not accepting the b-band and that is why they are migrating to this new box. He did say that it is an available box for the public.
     
  17. joshjr

    joshjr Hall Of Fame

    4,821
    86
    Aug 2, 2008
    NE Oklahoma
    I requested for a HR20 a month ago and that is what was installed much to everyones suprise. I was told it was about a milliont to one shot of getting it but guess I was the 1 in that million.
     
  18. stblake10

    stblake10 Godfather

    297
    0
    Feb 1, 2007
    So, at the very least a $100 credit could be requested. Any other thoughts out there from anyone?
     
  19. carl6

    carl6 Moderator Staff Member DBSTalk Club

    12,525
    958
    Nov 15, 2005
    Seattle, WA
    Pure speculation here - the secret test team needs to get the HR23 first look finished so it can be posted any day now. :D
     
  20. BIG_RED13

    BIG_RED13 Godfather

    329
    0
    Apr 12, 2008
    :nono2: :nono2:
     
Thread Status:
Not open for further replies.

Share This Page