HR24-100 {CE:01:01} 0x3B3 - Issues Only

Discussion in 'DIRECTV - H24/HR24 Field Trial (private)' started by Doug Brott, Apr 6, 2010.

Did you receive the download?

  1. Yes

    0 vote(s)
    0.0%
  2. No

    88.9%
  3. I do not have an HR24-100

    11.1%
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  1. Apr 6, 2010 #1 of 33
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Jul 12, 2006
    Los Angeles
    Systems in this CE
    HR24-100


    Window of opportunity to download:
    Push Download Wednesday April 7, 2010 11:00PM - 2:30AM ET

    Chat Room for Hx24 .. Don't share this link with anyone .. DBSTalk Back Room

    Risk Level for this Download: High Risk

    Improvements & Updates:
    • Under the hood

    Additional Notes:

    • Multi-Room-Video activation requires MRV Beta Opt in from the Multi-Room Setup Screen.
    • When reporting issues, if feasible please send the log while the box is in the problematic state. In addition, please provide context around when the log was sent.
    • If feasible, when reporting issues, please indicate if these issues are seen on HR2x/H2x.
    • If feasible, when reporting trickplay issues on live TV, please record the content and try to reproduce the same trickplay problems and report the findings.
     
  2. Apr 7, 2010 #2 of 33
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Jul 12, 2006
    Los Angeles
    HR24-100
    20100407-22FB

    When getting push download, clicked the 'OK, Download' button .. waited about 3-4 minutes and system seemed to hang during shutdown process. Pressed RBR and it download as expected. Just reporting that it hung during the shutdown.
     
  3. Apr 7, 2010 #3 of 33
    seern

    seern Well-Known Member

    2,237
    27
    Jan 12, 2007
    Glen Allen, VA
    If the unit is in standby, shouldn't it still get dl?

    Answer: Yes...
     
  4. Apr 7, 2010 #4 of 33
    Herdfan

    Herdfan Well-Known Member

    6,527
    102
    Mar 18, 2006
    Teays...
    20100407-196B

    Got D/L with no issue. Unit was in Standby. Tried playing recording that was recorded using previous software. It had locked up last night in this specific recording using previous software.

    After using several trick play commands, the unit lost sound and then a couple of seconds later, the screeen froze. Was able to search and enter keyword to enable reports. Sent report. When I pressed Exit, the screen went gray and was non-responsive. After 3 minutes, I RBR.
     
  5. Apr 8, 2010 #5 of 33
    Draconis

    Draconis New Member

    4,433
    5
    Mar 16, 2007
    Las Vegas, NV
    Report: 20100407-316D

    I was manually setting the IP address on the box to match my network when it failed to connect (after I had edited the IP in "Advanced Settings".) I submitted it twice before I noticed that it had a different IP than I had specified. The settings went through the second time I submitted them.
     
  6. Apr 8, 2010 #6 of 33
    krock918316

    krock918316 Hall Of Fame

    1,500
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    Mar 5, 2007
    I noticed when setting up the receiver name for MRV, the length of the field seems to be different from the other receivers.

    For example my HR20-100's name is Living Room - HR20, but when setting up the HR24, I could only fit HR24 - Living.
     
  7. Apr 8, 2010 #7 of 33
    David MacLeod

    David MacLeod New Member

    5,689
    0
    Jan 29, 2008
    report 20100408-288B

    HR24-100
    red button delete was not listed as option in playlist by % free.
    tried it anyways on a show, nothing seemed to happen. hit button again, nothing.
    then the option showed up on bottom of playlist by % free.
    looked and the whole folder containing the 1 show I wanted to delete was gone :(
    ah well, luckily south park repeats often :)
     
  8. Apr 8, 2010 #8 of 33
    David MacLeod

    David MacLeod New Member

    5,689
    0
    Jan 29, 2008
    cannot send report, too soon after last.

    when setting up remotes for multi-box setup (which works now btw) using the front panel to enter dash does not work. instead it fills the box with #'s 0 (starts at 1) through 9 and is no way to enter a DASH.

    report 20100408-2843 filed hour later, should have this info in it.
     
  9. Apr 8, 2010 #9 of 33
    itzme

    itzme Hall Of Fame

    1,711
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    Jan 17, 2008
    I didn't get the push. In chat I was given permission to try forcing. Download screen displayed Software ver 0000 for about 10 minutes then rebooted with the 0x356 older firmware. Left unit on overnight. No joy.

    I hope I get another chance for joy soon!

    key 20100408-2DC6
     
  10. David MacLeod

    David MacLeod New Member

    5,689
    0
    Jan 29, 2008
    gain cannot send report due to time.

    any pause over 2 minutes or so drops audio output altogether. rebooting is only way to get audio back.

    report 20100408-2843 filed hour later, should have this info in it.
     
  11. hdtvfan0001

    hdtvfan0001 Well-Known Member

    32,456
    258
    Jul 28, 2004
    HR24-100
    Diagnostic Report # 20100408-36CE

    Ran the main system test, and everything but one item passed - it showed the infamous "Dish Alignment Error" message. This false message has appeared in early firmware versions on other devices, and all sat signal levels are strong as ever and fine....so likely another false notice in the firmware.

    All other tests pass so far, including Internet and network connectivity.
     
  12. Chris Blount

    Chris Blount Creator of DBSTalk Staff Member Administrator DBSTalk Gold Club

    17,321
    31
    Jun 22, 2001
    Same as above. I get the Dish Alignment Error as well. I have a SWiMline 3 so I don't receive 110 or 119 which is why I assumed I was getting that message.
     
  13. hdtvfan0001

    hdtvfan0001 Well-Known Member

    32,456
    258
    Jul 28, 2004
    If your settings are correct (Mine is Slimline 5)...we should not be getting that error.

    Suggest you post the diag report here as well.
     
  14. Steve

    Steve Well-Known Member

    23,065
    154
    Aug 22, 2006
    Lower...
    HR24-100
    20100408-29D8

    Checked about 1AM EDT, and there was a message on-screen that said something like "software download failed, RBR to re-try". I RBR'd, but at that point it was no longer spooling. It did keep looking for 3B3, so I tried a few "pulls" anyway, but none worked.

    According to HISTORY, the one and only attempt to grab it was at 11:07PM EDT.
     
  15. MartyS

    MartyS New Member

    2,104
    3
    Dec 29, 2006
    Download worked fine. Guide was completely flushed though. Waiting until later today for it to repopulate. Once it does, off to the main TV and some serious testing!
     
  16. kevinturcotte

    kevinturcotte Active Member

    3,957
    1
    Dec 19, 2006
    Outside...
    Apps aren't working correctly. I set them up over on the App website, but the correct ones didn't show up on the receiver (I'm getting Apps, and they're working, just not the ones I selected). I did a menu restart, and once back to Live Tv, Apps wouldn't work at all. Only way to get them to work was to redo network configuration, which also prompted me having to re-set it up for MRV (Like I had just connected for the first time). Apps then loaded, but with the default apps that had already been there. STill won't load the apps I told it I wanted.
     
  17. hdtvfan0001

    hdtvfan0001 Well-Known Member

    32,456
    258
    Jul 28, 2004
    You mean like this (my HR24-100)?
     

    Attached Files:

  18. kevinturcotte

    kevinturcotte Active Member

    3,957
    1
    Dec 19, 2006
    Outside...
    Exactly. Even though I've gone to the website and specified which Apps I want.
     
  19. hdtvfan0001

    hdtvfan0001 Well-Known Member

    32,456
    258
    Jul 28, 2004
    Same here. I suspect there is some configuration on their end for the new test devices that would need to still be done.
     
  20. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Jul 12, 2006
    Los Angeles
    Gonna take a wild guess an bet that it's pointing to the debug server instead of the production server .. try WIDGETSOFF which should turn "off" the debug server. Just guessing, though.
     
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