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HR24-500 and HBO Picture Quality

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by davahad, Jun 28, 2010.

  1. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Then it seem we are on the same page.

    My point is the source could be more than just one thing...and hold by that. Just because 2 or more people see a problem can also indicate those very same 2 or more people have installation issues.

    I also agree with you that it may likely be an HBO content or transmission issue, but when a number of other folks indicate they simple don't see the problem at their location...it makes one wonder.
     
  2. Steve

    Steve Well-Known Member

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    Don't want to speak for Hasan and TomCat, but you are most definitely not on the same page. If you re-read their posts carefully, you'll understand that while your basic assumptions may seem reasonable, they are not correct. :) Either the digital bits get to the HR intact, or you will see picture break-up or 771's, which is not the PQ issue the OP describes.

    That said, why the OP is just seeing it on HBO is still a mystery to me. It almost sounds to me like an HDMI problem,where some folks see "pink" screens, but others don't. But why just one channel? Perhaps the HBO HDMI "handshake" is somehow different and his combination of HR and display sometimes can't resolve it properly? If so, maybe switching to component can confirm this.
     
  3. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    That underscores what I have been saying along along...some folks have a problem and some don't...pointing to more than one possible source.
     
  4. Robert L

    Robert L Legend

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    It was kind of interesting to see this thread the other day. I see mostly what the OP is talking about, but wouldn't describe it quite the same way. Also its on a HR20-700. I recently put a HR24-500 right beside it and was comparing the picture. The problem is still there but actually some less.

    I've seen it for quite some time, but as for how long, not sure. Maybe it was the start of Mpeg4, but the HBO series the Pacific was doing it rather bad. Also, its always worse with HBO original programming.

    I use a video processor and I've tried every adjustment I can, but it won't go away. I read somewhere, but don't remember what forum, but there was talk about HBO original programming having some kind of issue.

    Yes, its really only on HBO that I see this exact type of problem. It's like a frame by frame pulse or something. Its easier to see when not much movement, like on a person face. It was rather bad on the mini-series, The Pacific. I would freeze it and could see how the picture would go from clear, kind of a smear, then more noise, then back clear. I probably just notice it more on the face than background.

    I assumed it had something to do with compression artifacts, or Mpeg noise, something like that. Plus its not like Directv has a clean picture when up close anyway.

    So, maybe it some kind of combination depending on the type of hardware used and some displays show it more than others. But since its really just on HBO, then I've always found it to be rather weird. I mean I see other types of artifacts on HD channels, but not this type of problem.

    I'm watching it on a front Projector, and the screen is 110 inch so maybe its just more noticeable. But I never mentioned it to anyone else when watching and nobody has ever said anything. But I see that kind of stuff easy, been messing with electronics a long time.

    Also, I have two dishes and its the same. I've never bothered to look close at other displays to see if its the same. I just know that its on my projector and I never could get it to stop, so I just try to ignore it. Because in my opinion it was a source related.
     
  5. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    That's verrrrry interesting information...as it transcends several generations of video processors, and yet you can distinguish the difference (the 110 inch screen certainly would amplify any anomaly).

    Perhaps further evidence its either the content source or else retransmission signal?
     
  6. davahad

    davahad Legend

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    Based on all the replies it would seem that there is definitely some issue with the HBO feed. And because everyone doesn't "see" the issue doesn't mean there isn't a PQ issue with HBO. For most it would seem that since they have HD everything then the picture is good. Or maybe they just aren't picky or maybe their TV is too small to notice the issues or maybe they don't get HBO or watch any HBO shows. Or maybe the PQ issue is more apparent on some types of TV's (ie., Plasma vs. LCD).

    Also, my neighbor has a newer model Pioneer Kuro Plasma with DTV and I'm going to check their HBO PQ to see how it compares to what I'm seeing.

    Appreciate all the replies!!
     
  7. Steve

    Steve Well-Known Member

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    If you haven't already done so, I'd try two more things. HDMI direct to the Kuro, assuming HDMI is now going through a receiver. If HBO still looks bad, then I'd try component directly to the Kuro.

    If either fixes it, you'll know exactly where the problem lies.
     
  8. JJEZ96

    JJEZ96 Mentor

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    My receiver is an HR20-700 with HDMI to a 58" panny S1 and I see the exact same problem.

    JJ
     
  9. davahad

    davahad Legend

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    If I were the only person seeing this issue or if I were seeing it on all channels then I would try what you are suggesting. However, since others are reporting that they are seeing the same or similar problem only on HBO then it seems like a wheel spinning exercise at best.
     
  10. hasan

    hasan Well-Known Member

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    Oh, I very much agree, I can think of 3 sources, just not within the chain I described. I was taking a bit of literary license, when I said more than one having the problem, but I was not very precise. Nevertheless, I think it's been hashed out to the point where the OP can run some experiments. My hunch (and it's nothing more than that), is that HBO has a problem, but I won't be embarrassed if I'm wrong.:)
     
  11. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Then again...we're all trying to diagnose this one...and you may very well not be wrong at all.
     
  12. Steve

    Steve Well-Known Member

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    I'm only saying that it's possible there's an HDMI "handshaking" issue unique to HBO's HDCP negotiation that DirecTV needs to address. One way to put that theory to rest would be to connect component and see if the problem persists.

    If you ever do decide to test component, I'd reboot the HR after disconnecting HDMI. I've seen reports of HDMI-related issues persisting, even after switching to component, if that HR was first booted with an HDMI connection.
     
  13. Steve

    Steve Well-Known Member

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    I think Sigma's earlier post in this thread lends credence to the idea that it's an HBO issue. The fact that some are reporting no PQ issues makes me wonder if it's an HBO/HDMI handshaking issue with some combinations of HR's/FiOS boxes/receivers/displays:

     
  14. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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  15. michaeldb

    michaeldb New Member

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    I found this thread because I was doing a search on this exact problem. It is only occuring with HBO, my other channels are fine. I am going to try recording my HBO programs (Hung, True Blood, and Entourage) from HBO2 HD and see if that makes any difference. I will let you know what I see.
     
  16. JJEZ96

    JJEZ96 Mentor

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    I tried hooking up component cables and I am getting the same problem. It is not an HDMI issue. I have also noticed the problem on MAXe, but it is not as obvious.

    JJ
     
  17. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Thanks for that added data...

    Based on multiple reports with multiple setup...all seeing the same thing...it sure seems to point back to either HBO's source content broadcast...or else the retransmission relay somehow.
     
  18. -Draino-

    -Draino- Godfather

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    The problem seems pretty much diagnosed. So what do we do? Do we call HBO, DirecTV or someone else that can FIX the problem?
     
  19. Steve

    Steve Well-Known Member

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    You've probably ruled out HDMI, but my only question is when you tried component, did you pull the HDMI cable from either the box or the display reboot the HR before testing? If you did, then we can put that theory to bed.

    I know for a fact on the HR24-100's that an earlier HDMI-related problem persisted when switching to component if you didn't disconnect and reboot before testing.
     
  20. Nflguy

    Nflguy AllStar

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    I'm having the same problem but it's not only on HBO. Granted, it does appear worse on HBO but every channel has the poor picture quality issue. I have noticed that it seems worse on shows with low lighting like Trueblood or the Harry Potter Movies on HBO. Dexter on Showtime looks pretty bad as well.

    Here is a brief history of my issue and my setup:

    I upgraded to HD with directv in early 2007-

    I have a 3yr old 42" Panasonic Plasma 720p connected to a Directv HD-DVR model HR22-100.

    I also have a 1 yr old 42" Vizio 1080p LCD TV which was connected to a directv HR22-100 as well.

    Both televisions have the same problems as indicated by the person in the first post of this thread. "washed out faces, pulsing etc)

    In June I started noticing that the picture quality on most channels was not great and especially bad on HBO. I called directv last week and requested a service call.

    The tech came to the house and told me my LNB was out of date and replaced it. He also checked all the cables etc. It didn't fix the issue. He then replaced the HR22-100 on the 42" Vizio with a brand new HR24. That too didn't fix the issue.

    He finally threw his hands up and said that he sees the distortion on the screen but has no idea what is causing it. He suggested i call directv and schedule another service call but to ask for a different tech since perhaps another tech would have better luck.

    The next day two techs showed up. Right from the start their attitude was "It's not from our end, must be your tv". One of the techs even said "were not electricians so we have no idea". They decided to unplug the HDMI and plug in cheap component. They turned the tv to ESPN which was brightly lit so the problem was tougher to see. They requested that I give it a day and see if shows start looking better. They didn't.

    To make matters worse the new HR24 suddenly lost volume while we were watching a show later that night. I did a reset (pressed red button) and everything worked okay after that. This all happened on Monday July 12th.

    On Tuesday July 13th the HR24 started freezing during live shows or recorded shows and had to be rebooted again.

    When I talk to the techs in person or on the phone they quickly blame it on the tv. When I tell them I have two different tvs with different resolutions and type (1080p vs 720p, LCD vs Plasma) they quickly back away from that argument.

    All the techs tested the cables and said the volts were fine and that the signal was strong.

    Meanwhile all the channels look either horrible or mediocre. Shows that are brightly lit have the same issue but it's tougher to notice.

    They had to replace one of my HR22-100 after a recent software update. I read that lots of receivers had issues with it.

    I wonder if the software update that caused all that trouble is also behind the drop in picture quality. I wish I could remember if the software update happened at the same time the picture quality dropped but I can't.

    Either the Signal is garbage before being transmitted to our homes OR the signal is fine but the recent software upgrade is still messing up the dvrs so the picture quality is bad.

    I'm very glad to have found this thread. I hope that if anyone find a fix or gets a response from directv that they will post it here.
     

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