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HR24-500 intermittent meltdown

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Maruuk, Dec 14, 2011.

  1. Maruuk

    Maruuk Hall Of Fame

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    I'm going to try what was mentioned in another thread: He said other D* remotes in the room with low-battery juice were kind of repeating the signal from the original remote causing the screw-ups. By removing the batteries from the others it cleared it up. Worth a try.

    Also the CSR said the HD GUI update might solve it since it was some sort of firmware update. I get mine 1/4.
     
  2. NR4P

    NR4P Dad

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    There shouldn't be any BBC's/those pigtail adapter thingies on the back of the HR24.

    Also if it continues to have audio/video problems, don't overlook the cables such as HDMI from the HR to the TV. Had an intermittant one once and spent a week suspecting the HR before I determined it was the cable connector.
     
  3. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    "Yes & No"
    They are still installing HR24s on legacy [non SWiM] dishes.
    If this has two coax connected, it does need BBCs.
     
  4. NR4P

    NR4P Dad

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    Yes I did overlook that there are still non SWM systems out there. That'll teach me to type before the complete cup of coffee.
     
  5. Maruuk

    Maruuk Hall Of Fame

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    Well the HD GUI did nothing, problem is exactly as before. I tried de-batterying other remotes, no difference. Got a ton of 2.4 transmitters in the room, I figure it's that.
     
  6. Drew2k

    Drew2k New Member

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    So I've been having audio cutouts and video freezes on my HR24-500, much like the OP, and ran the internal SMART Short Test per the above, but it came back with "Fail - 0x7D".

    I'm now running the Long Test (at 16% right now).

    This is an owned receiver, so I could replace the drive, but want to preserver the recordings so I may have to go the "copy and replace" route, but is there any chance this will "fix" the drive after these tests?
     
  7. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I'm not sure either of these tests do anything more than "test", but there is an even longer test, that you enter by rebooting and holding down the record and down arrow [front panel], until the disk scan screen shows.
    As you watch the progress bar, it sure looks like it is reading/moving/writing to each block on the drive.
    This test on a 500 GB drive should take about 4 hours, so you need to plan for it.

    The test replaces the reformat [same buttons] and doesn't wipe the drive/recordings.
     
  8. Drew2k

    Drew2k New Member

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    Thanks VOS... I only have one recording on this DVR tonight and can pick it up on another, so I'll try this other test after the SMART Long test finishes. (I have the stock hard drive.)

    Thanks...
     
  9. Drew2k

    Drew2k New Member

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    Wow... This isn't good. I checked on the SMART Long test about 10 minutes ago, was at 16%. Just checked again, at 100% with Error 77.

    Going to try the other test now, but I don't feel confident!
     
  10. Drew2k

    Drew2k New Member

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    Hey VOS... is there a trick for starting the test? I've tried six ways from Sunday but can't seem to get the receiver to recognize what I'm doing on the front panel....

    Thanks.
     
  11. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I haven't done it with the touch screen buttons of the 24s, but with the HR20, I do the reset and before it powers back up, I'm holding down the record and down arrow, and keep holding until the screen comes up, then release.
     
  12. Drew2k

    Drew2k New Member

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    I think the touch panel on the HR24-500 doesn't like that combination... It accepts SELECT at the front-panel to enter the testing menus when it's running the self-check, but I just couldn't get it to take the REC-DOWN combination. Oh well, thanks for helping.
     
  13. mocarob

    mocarob Legend

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    I'm running the SMART Long test right now. Once it finished does it just give a pass/fail/# of errors ? Or does it fix the errors it finds?

    From VeryOldSchools response it looks like it only repairs if it enters the test he mentions.. thanks
     

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