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HR24-500 issues, replaced with a -100 and a -200

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by mikelbeck, Oct 27, 2010.

  1. Oct 27, 2010 #1 of 121
    mikelbeck

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    I had a pair of HR24-500s installed a week or two ago, along with a few other receivers. Both of the HR24s were having problems - they would lock up, the screen would freeze and then a few seconds later they would reboot themselves. A tech came out today to replace them, he said that there was a "bad batch" from HR24-500s, he had replaced 3 others earlier today. Has anybody heard of anything like this?

    He replaced one with an HR24-100 and the other with a -200. As far as I can tell there's no difference between them and the -500, I've read that the only difference is the manufacturer. Is that correct?
     
  2. Oct 27, 2010 #2 of 121
    RAD

    RAD Well-Known Member

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    Dripping...
    I have four HR24-500's, the last one was installed only a few weeks ago and none are having issues with rebooting. They have issues with 3D and MediaShare but not with rebooting.

    The HR24-500 does use a different chipset then the HR24-100/-200's, so there are some differences with the software but operational/user interface wise they're all supposed to look/run the same.
     
  3. Oct 27, 2010 #3 of 121
    mikelbeck

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    I'm on hold waiting to talk to somebody at DirecTV again, one of the new boxes just did the same thing that the old box did... My wife is watching a show that she recorded, she paused it to take care of something and when she came back she wasn't able to re-start it. After hitting the "play" button a couple of times on the remote the unit rebooted itself. :-(
     
  4. Oct 27, 2010 #4 of 121
    armchair

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    The f/w may be a bit buggy, still. I've noticed the play button rarely works to un-stick frozen video for me but usually the replay or 30skip works w/o any repetition. Maybe repeatedly pressing play button causes the frequent reboots others complain of?

    I've seen a lot more video freezes than DVR lockups and reboots. Try using the replay or 30slip or skip and see if the reboots are more likely to be avoided.

    IDK if this applies to your setup but you might also try component video cables as opposed to HDMI if the reboots are still persistent. Hopefully all work-arounds and suggestions will quickly become a fading memory.
     
  5. Oct 28, 2010 #5 of 121
    mikelbeck

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    I'm willing to use component cables instead of HDMI but am not sure what I would need. I believe that in addition to the component cables for video I would need one for audio as well, is that correct?

    A local store has a load of different cables available, with prices ranging from $15 to $100. Is there any difference between "enhanced", "professional" and "ultra" cables? Will the audio & video be comparable to what I'm currently getting with HDMI?

    FWIW, I tried a different HDMI cable this morning to see if it was an issue with the cable and had the same lockup/reboot problem.
     
  6. Oct 28, 2010 #6 of 121
    Richierich

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    You do Not need to buy the most Expensive Component Cable such as Monster as it is a Ripoff and many will attest to this fact. I use a regular Best Buy Component Cable under their own brand name and it works great.

    You will probably need a Digital Audio Cable for your Audio Transmission and again Best Buy has these.

    Here is a Link to Bestbuy.com for the Rocketfish Component Cable.

    http://www.bestbuy.com/site/Rocketf...p?id=1218177169189&skuId=9807246&st=Component Cables&contract_desc=null

    Monoprice.com has the best deal if you can wait a week for shipping or however long it takes. Most people who are in the know about great deals on cables buy from Monoprice because they are cheaper and they work. There is alot of Snake Oil in the Cabling Business so Be Aware and don't waste your money on Hype.
     
  7. Oct 28, 2010 #7 of 121
    mikelbeck

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    By "digital audio cable" do you mean a Toslink cable? I'm connecting the HR24 directly to my TV, which I don't think supports DD or anything like that. Would I really need that type of cable for that?
     
  8. Oct 28, 2010 #8 of 121
    Richierich

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    You don't need Toslink if your TV doesn't support it. Just use RCA Analog Cables or whatever your TV requires.
     
  9. Oct 28, 2010 #9 of 121
    mikelbeck

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    Ok, good.

    Thanks very much for the information.
     
  10. Oct 28, 2010 #10 of 121
    Richierich

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    But I would definitely look at Monoprice.com and you'll be amazed at their prices and their cables work great.
     
  11. Oct 28, 2010 #11 of 121
    mikelbeck

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    The HDMI cables that I have now I picked up from Monoprice. I'm going to pick up some component video cables today locally and see if that fixes the problem, if it does I'll order some more from Monoprice for my other HD boxes.
     
  12. Oct 28, 2010 #12 of 121
    jdspencer

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  13. Oct 28, 2010 #13 of 121
    Richierich

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    Hope everything works out okay for you!!!

    Keep us informed.
     
  14. Oct 28, 2010 #14 of 121
    mikelbeck

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    Nope, I just checked the one receiver that locked up twice this morning, it updated to 416 at 3 AM and the lockups happened after 7 AM.
     
  15. Oct 28, 2010 #15 of 121
    mikelbeck

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    Will do, thanks for the help.
     
  16. Oct 28, 2010 #16 of 121
    GBFAN

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    Possible power or grounding issues?
     
  17. Oct 28, 2010 #17 of 121
    jdspencer

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    Sorry to hear that. I guess I'll have to make sure I get the -200 or -100 when the HR20-100 finally quits (which is in the near future).
     
  18. Oct 28, 2010 #18 of 121
    mikelbeck

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    The tech who was here yesterday suggested that as well. I tested the outlets that the receivers are plugged into and both check out fine. Note that there is one downstairs in my den and the other is up in the master bedroom. They are on different circuits altogether.
     
  19. Oct 28, 2010 #19 of 121
    GBFAN

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    How is the Dish grounded?
     
  20. Oct 28, 2010 #20 of 121
    mikelbeck

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    There's two pictures attached. One shows the bottom of the dish, the ground line is connected to the green screen.

    The other picture shows the bottom, the ground line from the bottom of the dish is the black wire on top of the block (labeled "block"), and from there the green line goes to a spike that goes into the ground (labeled "ground").
     

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