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HR24-500 Remote Issue

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by bullitt, Aug 28, 2011.

  1. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I think you may have misinterpreted any "position" I may have stated.
    There can easily be a problem with a unit. Maybe the point was that this isn't systemic to any one model.
    When I have a problem, it is important to me to get it resolved.
    Swapped remotes, changing IR & RF modes, and then receivers would be the steps I would try to get it resolved.

    [side note] finding post of others that have a similar problem, may not "prove" anything, other than you have company, as nobody [or few] are going to post that they don't have a problem, which will skew "a newbie's idea" of the magnitude of a problem.
     
  2. Rich

    Rich DBSTalk Club DBSTalk Club

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    I don't have those problems either. Isn't that "nice", too? The 500s are flaky, I've been saying that since I got my first one. Still like them tho.

    Rich
     
  3. Rich

    Rich DBSTalk Club DBSTalk Club

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    I've got those same remotes and have no problems with them.

    Rich
     
  4. CraterGrillo

    CraterGrillo AllStar

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    Sep 8, 2006
    I have an hr24 that has had a VERY frustrating intermittent IR issue (about 1/3 of ir commands are not registered at all by the receiver) since I got this machine. In fact I replaced a previous one that I thought was a hardware problem, and the new one has the same issue!

    I've checked for interference, and all the other resets/upgrades, and nothing helped. Eventually I switched it to RF mode and the problems went away. I'd hoped a newer firmware version would have fixed it, but I just switched back to IR and immediately the problems returned.

    So this means I can't use my universal remote (or use my iphone as a remote which I wanted to do) because this stupid thing won't respond to IR codes reliably.

    Has ANYONE figured out how to fix this? Or whether getting ANOTHER hr24 will solve the problem?

    Is there any other way around this?

    SOMEBODY must have figured it out after all this time, I'd think.

    "Help me Obi Wan Kinobe! You're my only hope!"

    Steve
     
  5. Richierich

    Richierich Hall Of Fame

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    I have 5 HR24-500s and I have no problems with my Remotes.

    I do like to have them in RF Mode however but only 2 are in RF Mode while the others are in IR since I have a Harmony One Remote to turn on my Bedroom TV/DVR and I can't use it in RF and the Directv Remote works like a Champ.

    Either you have a Bad IR Sensor or Interference from your TV which you say you have checked out so maybe it is just your particular HR24 that is not working properly.

    Have you tried Clearing the NVRAM?

    I couldn't get my downstairs HR24-500 to work with CallerID and after I Cleared the NVRAM it is Now Working as it should.
     
  6. CraterGrillo

    CraterGrillo AllStar

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    OK an update. Turns out it's NOT interference from the TV (unplugged tv and it still won't respond), but instead from 2 incandescent uplights and sunlight when the blinds are not closed. Yikes. Seems like the system is incredibly hypersensitive somehow and maybe getting overloaded with the ambient light (even though it's not THAT bright).

    I'm thinking maybe an IR repeater (with the emitter near the dvr with other light blocked) might solve it.

    Or maybe cutting down the light at the DVR even (to prevent the ambient light from saturating which might be happening).

    Any other ideas?

    Steve
     
  7. Richierich

    Richierich Hall Of Fame

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    No, but many others have reported what you have discovered that too much Ambient Light can prevent the DVR's IR Sensor from being able to detect the incoming IR from the Remote.
     
  8. CraterGrillo

    CraterGrillo AllStar

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    So what's a good way to limit the light?

    Steve
     
  9. Richierich

    Richierich Hall Of Fame

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    I would get rid of the Incandescent Light as that is probably your most powerful enemy at this point as far as interference is concerned.
     
  10. CraterGrillo

    CraterGrillo AllStar

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    OK so what sort of lighting would you suggest??
     
  11. Davenlr

    Davenlr Geek til I die

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    Your choices would be LED or CFL.
     
  12. poofball1

    poofball1 New Member

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    another thing that can cause problems with direct tv remote responses and the random loss of button use is the use of duracell batteries in the remotes. I am quite experienced with directv and know for a fact that duracell batteries can cause communication problems within the remote components.
     
  13. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Without a bit more of your reasoning here, I'm a bit skeptical and have been using Duracells for a few years [had to check mine just now] without problems.
    "Maybe" when they get low they could cause a problem, but other batteries would be much the same.
     
  14. dualsub2006

    dualsub2006 Icon

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    I'm quite experienced with DirecTV as well. I have a total of 5 D* remotes, 3 of which I am actively using. I have only ever used Duracell batteries in them and have never had any issue at all.

    Thems the facts. At least, the facts as I know them.
     

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  15. Richierich

    Richierich Hall Of Fame

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    I too use Duracell Batteries and have Never had the problems that a lot of posters complain about.

    Perhaps someone who complains about Duracell Batteries actually works for a competitor!!! :lol:
     
  16. poofball1

    poofball1 New Member

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    duracells do not always cause a problem but are often a cause of problems in remotes....especially when they act stangely....such as some buttons working and some buttons not working, they can cause the remotes to become unprogrammed at times and can also cause internal programming errors resulting in the remote only partially working. and my experience is not just merely being a customer...i cant say what my experience is in detail but i am not just a customer
     
  17. wahooq

    wahooq New Member

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    yeah duracell does seem to cause issues intermittently
     
  18. Drew2k

    Drew2k New Member

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    Aug 16, 2006
    So a specific brand of battery can negatively impact a remote by causing a specific set of buttons on the remote to behave differently?

    Ummm ....
     
  19. dualsub2006

    dualsub2006 Icon

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    OK, well, I am just a customer but I still call BS on everything that you are saying.

    I have had lots and lots of remotes over the years. You'd think I or someone I know would have had problems like you describe.

    You "can't say" what you do, but you want everyone to take your word for it and not buy Duracell batteries? Sorry. That doesn't fly. Your theory is baseless.
     
  20. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Sounds like the plot for a upcoming TNT-Mystery Movie Night. :sure:
     

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