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Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Rockermann, Jun 18, 2010.
Don't think you can return it after it has been activated. CBW
I will confirm that they will issue the credit before I let them activate it.
I have been told by Directv that if you Lease an HR24-500 and it goes bad they will Guarantee that the Replacement will be another HR24-500.
They will not do that for other models but they will do it for the HR24-500.
Do you mean "a DirecTV CSR told you" or do you mean "DirecTV issued an official statement"? Because CSRs say things that aren't true 10,000 or more times every day.
I'm not saying you're wrong; I hope you're right. I'm just saying you have to be REAL careful what you believe unless it is an official, sanctioned communication.
You can't return the receiver to the merchant after it has been activated.
You can as long as it's deactivated and off the "leased receivers" list. I've done this a couple times when it was easier to return it to the merchant than get a replacement. Thing is, you gotta do it quickly. Can't wait a month and then try to return it.
I canceled two installs the past few weeks cause they had no HR24's, today the kid comes with HR15's and HR20's!!!!
I don't want to spend $200 on a leased unit, and I don't want a refurb HR20.
If you cancel many more, they'll ban you from future installs.
That would be hilarious! It does seem like a waste of company time and money.
I remember a thread a year or so ago where it happened to someone. They canceled three installs (IIRC) and when they tried to set up another, was told that D* didn't want their business.
If you want a specific model number like the HR24 just get it from an online dealer who can guarantee it. Simple as that.
I called DirecTV tonight, and I've been a loyal customer for 7.5 years... I was told I was eligible for a receiver upgrade, but when I asked for the HR24-500, I was told they couldn't guarantee that's what I would get. Then I asked if they would credit my account if I purchased one from one of the online authorized resellers, and they told me no.
Ask for retention, and ask the question again. They have done this twice for me.
If your HR20 is failing, they will replace it for you for free (well, for $20 shipping). Still no guarantee of the HR24 of course, but chances are much better if you have an installer replace the receiver rather than having D* ship one to you.
If you're thinking of doing the MRV upgrade at some point anyway, set it up as one appt. This way you can ask the installer to give you an HR24 if he has one. (it's likely he does if he's doing an MRV upgrade!)
This is a good thing. I've been seeing way too many posts from people saying they canceled an install because the installer didn't have the gear they want these days. It's getting out of hand.
What I don't get about cancelling an install is why people want to turn this into a confrontation? As has been said, there are ways to massage the system to take your odds up to 100% that you will get what you want. Why not do that instead?
The best definition I ever heard of selling is that it is the process of reaching an agreement. Throw in a confrontation and there's no agreement.
Carl, then specify that in your reply. Specify what you think they can do. Don't assume someone has read all of your posts.
I'll be installed the end of next month and am biting my fingernails over it because I really have no idea if I am going to get what I want. No HR-24 = no install. I'll send them away. I know the CSR put "Customer requests HR24" in the notes, but so what?
I just have to hope the installer calls me before they roll that truck out.
I believe if you get a Whole Home DVR install they will have to install you a DECA network and H/HR24's is a requirement. So request that and I'd think that should just about guarantee a 24.
Or get them online at your favorite dealer and install them yourself or have DirecTV do it.
Here's an open and active thread on this topic.
How to get an HR24