HR24 DECA Help!

Discussion in 'DIRECTV Connected Home' started by wildbill129, May 29, 2010.

  1. David Ortiz

    David Ortiz Save the Clock Tower!!

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    Is there only one MAC address on the Hx24s? I wonder if the DHCP server isn't responding to the request from the DECA enabled H24 because it's the same MAC address as the ethernet port.

    Perhaps unplugging the H24 and the router, then booting the router and finally plugging the H24 back in will help.
     
  2. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I don't see any DECA bridging to router and I do see many receivers all trying to decide what IP to use.
     
  3. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Got a switch and a free couple of ethernet cables?
     
  4. David Ortiz

    David Ortiz Save the Clock Tower!!

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    It looks like the HR24 was previously connected to a router, and probably via DHCP. What we don't know is if the router is still connected.
     
  5. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    !Bingo!
     
  6. wildbill129

    wildbill129 Godfather

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    Ok...yes my router is still connected, through the DECA adapter. (Not at the HR24) The other three receivers are connecting to each other and the internet....

    The guys just left without fixing it. They don't have an HR24 on the truck, so they won't be back until next Friday......
     
  7. wildbill129

    wildbill129 Godfather

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    Can anyone tell me what the STB Services Port and Audio Port should read on an HR24 with DECA?
     
  8. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    they don't mean anything.

    What are your current network settings?
     
  9. ReachTwo

    ReachTwo New Member

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    Your HR-24 might be defective. I had an install with 2 HR-24s that kept on losing MRV connectivity with each other randomly. After 5 technical support calls and 3 technician visits to my house to diagnose the potential problem (they could not find out the cause of the problem), both boxes were replaced and MRV has been working well since then. I believe that one of the boxes might have had a defective DECA causing the problem. My advice will be to insist on DirecTV replacing the box.
     
  10. wildbill129

    wildbill129 Godfather

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    They didn't have an HR24 with them, they said they will bring a new one out next week and try again....
     
  11. wildbill129

    wildbill129 Godfather

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    Currently they are:

    IP Address 169.254.5.65
    Subnet Mask: 255.255.0.0
    Default Gateway and DNS are blank

    I have tried changing the subnet mask, default gateway and DNS to match the other receivers, and making the IP address one above the others, still nothing....
     
  12. -Draino-

    -Draino- Godfather

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    I see a problem there. A 169.x.x.x is a sign of APIPA (No Internet) Gateway & DNS should have the address of the router, at least if you are using a static IP addressing scheme.

    Even using DHCP a 169.x.x.x is not a good sign. It still means you are not getting a IP address assigned to your device.

    Nice thing about Routers is that you can usually use both, static & DHCP at the same time. You could always try using a static IP address. Just find out your routers IP address and subnet mask and pick an IP address that is not being used.

    EX:
    IP 192.168.2.xx
    Subnet Mask 255.255.255.0
    Gateway 192.168.2.1
    DNS: 192.168.2.1
     
  13. wildbill129

    wildbill129 Godfather

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    Yah, I tried that, as soon as I assign the HR24 to the same subnet, gateway, and DNS as the other receivers, and assign an unused IP address within a couple of numbers of the existing receivers I get an error saying, "ethernet cable unplugged." Which of course, it is. For some reason the thing won't see the DECA cloud....I've reset it, redone satellite setup, unplugged it for 20 minutes, no luck....
     
  14. Davenlr

    Davenlr Geek til I die

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    Have you done a RESET EVERYTHING?
     
  15. sigma1914

    sigma1914 Well-Known Member

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    +1...including the router, modem, DECA, DECA PI?
     
  16. David Ortiz

    David Ortiz Save the Clock Tower!!

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    But have you reset (power cycled) your router? Then try a restore defaults in the network section of system setup on the HR24.
     
  17. wildbill129

    wildbill129 Godfather

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    Yes, several times. Power cycled router, Deca/Internet adapter, the HR24, the SWiM power inserters, the other Deca adapters....etc. still no luck...
     
  18. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    It sort of looks like it's time to go whole hog, wipe the puppy clean, and go into the setup menu and do the "reset everything" option.
     
  19. wildbill129

    wildbill129 Godfather

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    Did that too, formatted the drive, downloaded new software, still no go. The built in Deca must be bad.....a new HR24 is all I can think of....
     
  20. RAD

    RAD Well-Known Member

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    Dripping...
    Well, since the whole idea of getting connected home is so it's supported, and it's still under warrenty I'd recommend just calling DirecTV for a service call to fix whatever the problem is.
     

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